We were offered a bid on a sanctuary mini suite for the sailing of the Sun 9/7/24. We had already reserved a mid aft mini suite and purchased the plus beverage plan. Our bid was accepted and we we put in a cabin 2 floors down and more forward so not what I would consider a cabin upgrade but we were happy because we were given sanctuary and private dining room privileges. Now sanctuary class doesn’t start until 10/14 but we thought our cruise ends 9/23 and it’s probably a soft opening and thought we were lucky. Needless to say today 7 days before cruise we had a voicemail from Princess that they were canceling our Sanctuary class and we were going to have a wonderful time. Since bid are not refundable I was wondered what my customer service call would be ( haven’t had much luck in that department) but when I chatted with customer service today was given a refund or hope I was! Just a shout out to people on the first cruising dates of this class …like the ship maybe some delays to come. I am not letting this ruin my cruise as I love Princess but just giving an in sight.
