We had a similar disappointing cruise in the spring of '23 on a 6 week cruise from florida around UK, France and Spain ending in Dover.
1. Food was bad in most venues and sometimes inedible, especially in Thomas Keller. Main dining room served few, if any, cooked vegetables with mains. requesting vegetable sides resulted in tasteless boiled glop.
2. The suites and ship were generally top notch, for almost $1,000 a day i expected 6 star experiences.
3. Internet was throttled not allowing for wifi calling or texting on our phones without "upgrading".
4. Fitness directory was incompetent and showed late for first class we signed up for. Made a 45 minute class 15 minutes.
5. Coffee shop had minimal pastries most of which weren't as good as Pepperidge farm or Publix.
6. I could go on but if you haven't decided against Seabourn by now you're who they're looking for.
Even spent 40 minutes with new President explaining what i felt were inexpensive solutions. While she appeared to be listening, given later reviews, nothing seems to have changed. I believe the covid epidemic set the cruise industry on its tail and they're trying to recover by cutting costs and charging first class fares. Would NEVER sail Seabourn again. And while Crystal has been reborn as a good imitation of the former cruise line, it still is the only cruise line worth taking.