joe d

I received the new e-mail today (I chose option2).  It was only for one of my two back to back cruises, the second one.  I hope they didn't lose the other one.  It looks like Princess will do nothing until May 31. 

P.S. At that point they will extend the deadline again.

6 hours ago, ceilidh1 said:

FYI - received this in a TA email from Princess this morning:

 

"Just want to say – we hear you. We know you have clients out there waiting for refunds on bookings cancelled by Princess as part of our global pause of ship operations. Rest assured, we are doing everything in our power to get it to them as soon as possible!  ...……………...
 

If they spent more time processing refunds and less time trying to assure us that they are working so hard we would all have our refunds by now.

This is only a great deal if HAL is still around at the time of your future cruise.

No. April 18

No. April 25

12 hours ago, ceilidh1 said:

Just noticed this on FB in response to someone asking about refunds:

June yes. But what year?

I was hoping to do a July cruise but it includes New York City.  Who would want to go New York City that soon (even if it is open).

I think it is going to be a long time before cruising is anywhere what it used to be like.  How long before airplanes are flying?  How long before people are willing to get on an airplane or cruise ship? 

Add to the above the possibility of a second wave of the Covid virus in the fall and winter.

3 hours ago, KcFanNindy said:

… I then called back in and was then told it would be 90 days or longer for a refund, due to the small unit who had been assigned to manually refund each person’s monies.

 

Why would any responsible company still have "a small unit" working on this.  Many of these refunds should be straight forward. It is such basic math that you could train someone to do the easier cases in no time.

It could be quite cool in Quebec in mid- October but the fall colors will be at their peak. There will be no fall colours in early September.

19 hours ago, iancal said:

…...  I have no doubt that cruise line guidelines will change multiple times before cruising commences, and after.   

 

 

I agree. The problem I have is that I am not prepared to book a cruise until I know what the guidelines are.  Even then I would be concerned that they would change between the time of booking and the date of the cruise.

15 hours ago, Daniel A said:

Why are you stating many will not be able to use the FCC?  Please check the current Health Advisory PDF on Princess' web site :https://www.princess.com/downloads/pdf/plan/Health-Advisory-and-Travel-Safety-Procedures.pdf

 

You should see that the wording about a number III which mentioned underlying severe chronic conditions is no longer there.  That language has been removed.

 

I hope this makes you feel a little better.  We'll be cruising again when it's safe to around others.

This makes me feel a lot better.  I find it interesting that while the advisory changed the date of the advisory did not change.  

On 4/15/2020 at 10:38 PM, dreaminofcruisin said:

This is in the latest document and the part in red seems pretty vague since it is not defined.:

 

Travel Restrictions: Guests and crew members meeting certain criteria will be unable to sail. Guests who are unable to sail because of a failure to meet the following criteria will be issued a full cruise credit or refund:

 I. If you have been in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19.

II. If you are suffering from a fever or flu-like symptoms prior to embarkation.

III. If you have an underlying severe chronic medical condition.

 

 

 

 

 

If you check the April 14 document you will note that condition no.3 has been dropped. 

Only Princess can revise a document and not change the date.

54 minutes ago, remydiva said:

 

I have to chuckle to myself as I've noticed a CONSIDERABLE shift in moods in the past few days as people are reporting some movement in the process...….

My mood has gotten worse.  Princess is supposed to be processing claims on the basis of sailing dates but I have not seen anything even either of my cruises, even though my sailing date is earlier than some of those being reported.

In addition no one seems to be getting a credit card refund.

Nice to see that there is finally some action on this, but it would be nice to see some money refunded.

"Guests and crew members meeting certain criteria will be unable to sail........ If you have an underlying severe chronic medical condition."

We need to know exactly what this means.  Why would anyone  book a cruise and give their money to Princess if there was a chance they could be turned away at the last moment.

According to their 04/16/2020 Notice,  "Processing has begun.....".  BEGUN? Begun? What have they been doing all along. No wonder people are losing their patience.

1 hour ago, Coral said:

My (our) agent called Princess a few weeks ago on my account and knew exactly what my refund would be. Though couldn't tell her when. Mine was a little complicated due to several air changes - she wanted to make sure Princess's numbers matched my numbers.

This is unbelievable.  They have known the amounts for a few weeks and still are not paying them. How can any reputable company do this?

What have they been doing for the last 5 weeks?  

How can it be so difficult to refund people's money?  It is simple math. It is not rocket science.

"Have an underlying, severe, chronic medical condition".

They need to clarify this. I have a severe, chronic medical condition but I feel much better now than I did 8 months ago.  I have taken a cruise since my diagnosis. Before taking the cruise I asked my doctor about it and he encouraged me to go ahead with the cruise. It was probably the best two weeks I have had in the last 8 months.  It was nice to be able to forget all my concerns for the future for a couple of weeks.

At first it was 30 days, then it was 60 days, now it is by the end of June.  Did she say in what year that was?

I am getting a little (really a lot) frustrated with the Princess refund policy. I realize that they are now saying that it could take up to 60 days, but the delay when I cancelled was only 30 days. I cancelled on the very first day and even if I was at the very back of the line I should have had my refund by now. I would like Princess to answer a few questions:

Are they not doing the refunds in the order that the requests  came in?

If not why not?

Why won’t they give us some kind of update on the status of the refunds? 

P.S. I am also owed a partial refund on my air for a February 20 transaction and have not received it either. 

Thanks for the update

3 minutes ago, LDVinNC said:

I used the online form to cancel a cruise this morning - now when I try to go back to do another one (which we actually cancelled the day before yesterday but I think we can get the 25% FCC and our money back under the newest policy) I get the following message.  Maybe they are just overwhelmed???

 

Thank you for reaching out regarding your upcoming impacted sailing. We are in the midst of setting up a system to process your cruise postponement and issue your future cruise credit and/or refund. Please check back soon to begin this process. We thank you for your patience as we navigate these unprecedented circumstances. 

I got the same message.

Is the online cancellation system still working?  I was able to cancel one cruise but not the second one.

Huge price increases for the cruises that I am looking at.  

This has always been my favorite promotion. Usually I can't wait to book one or two cruises, but not this year. Not only is it non refundable but my usual January cruise is $1248 pp more than my January 2019 cruise (same cruise, similar ship, two days different in timing).