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The4OfUs

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Posts posted by The4OfUs

  1. So, let's say I come on board with three bottles of wine for a 7-night cruise, willingly pay the corkage on the extra two (I'm by myself) and somehow only consume two of the bottles (a shocking thought I know!) Would there be a way to have the corkage on bottle three refunded?:confused::confused:

     

    LOL - this happened to us on our last cruise - 13 people, with wine brought on by all those legal (11) - plus we had the beverage package - needless to say we ended up leaving with several bottles left over, even after the "wine party" on the shared balcony one night to try to alleviate the issue! :D

     

    We can always have a wine party, goofy559! :)

  2. This was our room on our recent cruise - and we had 4 in there, including my 21 year old daughter, and 19 yr old son who is 6'5". It was fine during the day, at night it gets really tight with all the beds down/made - barely room to walk. It was in a great location however, right near the elevators. I'll try to find a photo that gives you an idea of what it's like at bedtime! :)

  3. I'd keep calling or ask for a supervisor. Without a TA, that's all you can do. I booked through my TA and Princess gave her a hard time but they did it.

     

    Our TA had the same experience - took 4 calls to get our inlaws booked in FLL on the 9th - they gave her quite a run-around, but perseverance paid off.

  4. Pam, this is great detailed info - my in-laws are driving us to the port for our March cruise on the Royal, and our TA was able to book them on the BVE - my question is do we board with them, or they board with us, or we board separately, do you know? We're in a full suite, so either way we're priority boarding, but I'd like to do it together.

     

    Thank you!!

    Nikki

  5. Good morning!

     

    My TA was able to book my MIL & FIL for the Bon Voyage Experience on our upcoming Royal Princess cruise - and they had 2 questions. Rather than wait for a response from my TA, thought I'd ask here:

     

    1. Is there day parking, or a parking area close to the ship?
    2. Do they have to register online as if they were going on the cruise?

     

    And one question from us - do they board differently than us? We're in a full suite, so I know we have preferred boarding, but just not sure if they come with us, or we go with them.

     

    Thank you!! :D

    Nikki

  6. Thank you for mentioning this. The last time I asked the customer service rep told me it could be used for Carnival only. I just went to the website and redeemed my points for a credit on Princess. Yay! I am so happy for this change.

     

    YAY! Yes, we were SO excited, and so were his partners, who have tried out HAL as a result. So nice to have choices!

  7. Is there a limit on the number of drinks you're allowed to have each day?

     

    LuLu

    ~~~~

     

    On Allure of the Seas, no - but in talking to the bartenders they thought that Carnival limits you to 10 a day, and that RCCL was the only one without limits?

     

    On RCCL everyone over 21 in a cabin has to have the package, because of the severe abuse - one person in a cabin "sharing" with several others. If the bartenders saw you sharing your drinks from the package, they were supposed to report you and tell you to stop - and if you had more than one warning they removed the package from your account (without giving the money back). We were hearing horror stories of people with one package ordering 5 drinks at a time, so the rule was put in place. :(

  8. Regarding the suggestions to go to social media and so forth. I would wait at least until you have the opportunity to speak with them on Monday. They are undoubtedly used to speaking with anxious passengers, but starting a Facebook campaign seems unnecessarily provocative. I'd get what I want from them first, or a firm "no".

     

    I agree about not starting a "campaign" - actually that wasn't what I was suggesting, and I can assure you that those types of interactions on Social Media do not help those that think they'll shame companies into getting what they want. However, these days many brands are Social Media savvy after watching other brands get ripped apart online, and they have a very different customer service group watching their social properties - and these groups often have triage plans that might allow for a different path to people that could help. I know my company does - calls are elevated one way, directly through customer service, and social issues come through me, and I'm higher up in the chain so can get answers quicker.

     

    But I also agree to give them a call - I'm hopeful this will work out! *crossing fingers for the OP*

  9. It is about time Princess had some kind of drink package like all the other cruise lines.

     

    Wondering if every adult in the cabin has to have the package?

     

    Agreed - and good question!! Our daughter had just turned 21 on our last cruise, so we had to get her a package if we wanted one, and we were concerned it might be too much for her - but she didn't abuse it and got her (our) money's worth with fruit and frozen drinks!

  10. Agree with you.....for two of us that would be almost $700 for a 7 day cruise. If we drank that much, we'd miss the entire cruise:D:D:D

     

    We thought this on the Allure of the Seas - however, the math worked out to something like breaking even at 8 drinks - and they do NOT have to be alcoholic drinks. On a cruise, in the heat, it's easy to have 2-3 beers during the course of the day, a virgin frozen drink or two, and some wine with dinner, followed by potentially a nice nightcap - and not once during the cruise did we feel the ill effects the next day. Instead, I got to try things I'd never try due to cost (and now never have to try again! :rolleyes: :p ), and we paid for it in full far before the cruise, so it made the onboard account almost nothing by the end.

     

    Very convenient, and we'd do it again in a second. :)

  11. True. I should keep calling. Asking to speak to the president is not a bad idea.

     

    You may also consider taking it to Social Media. As an Ecommerce professional myself, I cringe at times when people try to hold companies hostage with nasty unreasonable demands over slights they feel they are "owed" for, but in your case with a time sensitive VALID issue it might help to try the customer service out there on Facebook and/or Twitter, and see if they can be a quicker line to higher ups. If they are a savvy modern company (and I see that their Twitter account is active and fairly current in terms of responding to tweets) they should see your request and try to help.

     

    Just a thought - it helped us when our entire cruise was cancelled (unbeknownst to us for 5 days!) due to a glitch on the Carnival website - we ended up with the Owner's Suite. In that case it took a bit, but they definitely heard us and helped.

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