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katiebeth

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  1. katiebeth

    Coronavirus

    Or cruising into and thru Indonesia with disembarkation in Singapore on 4/11. We are booked on the 3/24 Journey sailing from Sydney to Singapore. . Azamara is moving full steam ahead with zero changes and no refunds or FCC. Singapore. Is threatening six months in jail if they discover you are unable to accurately account your exact whereabouts during the past six months. We are booked on this cruise and Azamara is giving us zero options .....sail with us or lose your entire cruise fare. This goes against CDC recommendations, (discouraging any Cruise in, out, or thru Asia) Their own parent company RCCL’s decision to pull all ships from Singapore and lifting of cancellation penalties by every other cruise line; defies logic on the part of Azamara. Their horrific customer service and lack of concern for their passengers and crew borders on criminal and is at the very least, dangerous, reckless, and negligent. . I have never experienced such horrendous customer service and total lack of concern for passengers and crew .....never again RCCL Celebrity, or Azamara ....our cruise line of choice since 2003. Appallingly negligent behavior. Guessing that their repeat passengers will abandon them In the future due to this fiasco of reckless mismanagement.
  2. Azamara is not even avoiding Singapore or Indonesia in direct defiance of CDC and State Department recommendations which state all cruises in, out, or thru Asia need to be reconsidered and furthermore states passengers are subject to quarantine anywhere and anytime along the cruise route. It goes on to say ports may refuse disembarkation and should you choose to ignore these recommendations ....do not expect to be brought back to the United States on repatriation flights ......oh and BTW, do count on being able to re-enter the U.S. for a specified period of time. We are on the 3/24 sailing from Sydney to Singapore with a stop in Indonesia! Delta has already fully refunded our airfare. Azamara on the other hand has responded with form letters and rote over the phone responses indicating no changes at this time ....meaning no refunds or credits. Having been a long time and loyal passenger on RCCL, Celebrity, and Azamara, I am shocked at their indifference .....it's frankly dangerous and irresponsible. As I have said, my husband and I are more concerned about floating aimlessly for days at a time and/or being quarantined in a foreign country for days with no way back to the United States. Sorry to be the bearer of bad news, but not holding out much up for Italy or other impacted ports/cruisers .....Azamara's motto seems to be "full steam ahead"! Reckless, IMHO
  3. katiebeth

    Coronavirus

    I understand ....however, the CDC has issued a warning to all U.S. citizens cautioning them not to take a cruise in or out or thru Asia period ......in addition, they stated that if you do .....you are at risk of being quarantined ANYTIME and ANYWHERE ....as well as risking not being able to re-enter the United States for an unspecified time. My husband is a small business owner and could barely squeeze out enough time for the cruise, being stuck indefinitely in another country or even in the U.S. would be devastating for his business. As an extremely seasoned cruiser and loyal to RCCL, Celebrity, and Azamara since 2003, cruising all over the world, I am just flabbergasted at Azamara's lack of response or action ....other than form letters and pre-written responses from representatives on the phone basically saying we are stuck with the cruise fare ....even though Delta has fully refunded our airfare as we were routed thru Singapore to Seoul South Korea and then Atlanta on the return. We would be satisfied with a future cruise credit ....we are not asking for a refund. We do have cruise insurance thru CSA but they are not being very helpful either.
  4. katiebeth

    Coronavirus

    This latest CDC warning regarding Singapore was issued on 2/28 ....I still cannot get my mind around the fact Azamara thinks this is okay ......maybe they should send their top executives and their families to "advance the trip" ahead of disembarkation/embarkation of the Journey on 4/11
  5. katiebeth

    Coronavirus

    Well, the fact that the CDC is cautioning against ANY cruises to Asia and the United States government is requesting that travel be curtailed and warning that there are no guarantees of regaining entry into the U.S. should you travel to an area impacted by the coronavirus ....... I believe this tells us everything we need to know ........why in the world would Azamara blatantly defy CDC recommendations? In addition, passengers are at risk of being quarantined ANYWHERE and anytime during the cruise AND are at serious risk of not being able to re-enter the United States after traveling to or thru Asia! Just crazy ......
  6. katiebeth

    Coronavirus

    This is craziness. Their position has not changed in over a month, while coronavirus situation has multiplied exponentially. I love their statement that “they don’t want to modify their itinerary to “another impacted zone” .....admitting they are sailing their passengers and crew into a currently impacted zone ....if it weren’t so deadly serious it would be laughable! In addition, their parent company RCCL and Celebrity has implemented additional screening measures and reserves the right to refuse embarkation to any passenger who has traveled thru Singapore .....(as well as pulled all ships from Singapore ....you cannot make this up! We have cruised all over the world with RCCL, Celebrity, and Azamara since 2003 and this is how they treat their “valued” passengers? Shameful! Oh, and the “with Azamara you are family” part! 😂. Who sends their family to the red zone and bed of the coronavirus?
  7. katiebeth

    Coronavirus

    In my humble opinion, Azamara would be wise from a humanitarian, customer service, and financial position to allow currently booked passengers to receive a credit for a future cruise. This is an extraordinary, fluid, unpredictable, and possibly deadly situation. I am guessing not too many executives at Azamara, along with their families, will be on this cruise. Azamara is currently offering no options for passengers other than taking the cruise or losing your cruise fare. I am guessing Azamara and most cruise companies have insurance for these types of situations and will be compensated for lost revenue. Not only is Azamara putting their crew and passengers at risk, I believe they could be placing themselves in legal jeopardy if they continue to ignore common sense and the rate at which this deadly virus is spreading. It defies any type of logic and ignores the seriousness of the situation. In fact, it appears negligent on their part. Currently, my husband and I do not even have a flight back to the United States from Singapore as Delta has refunded our trip as we were flying from Singapore to Seoul then Atlanta. We have explained this several times to Azamara and we were told basically too bad, the cruise is a go and “no refund or credit for you”. We did purchase $2,000 of trip insurance thru CSA and they will not cover our cruise fare either. So we have eaten up most of our travel budget for a very long time .....but my husband cannot afford another 14 days of potential quarantine away from work, beyond the time taken for the cruise. (Or worse yet hospitalization in a foreign country if either of us contract the virus). Azamara is being totally inflexible, and quite frankly, very short sighted IMHO.
  8. katiebeth

    Coronavirus

    We were in the same "boat" last week and were debating whether to cancel and receive 25 percent refund but decided to "roll the dice" and believed that Azamara would follow suit with RCCL, Celebrity, and other cruise lines and pull out of Indonesia and Singapore. So far, it does not appear they are budging at all .....I have called several times this week and spoken with Azamara and they repeat the same "precautions" they have put into place ....which is really no precaution at all since you can have contracted the virus 14 days before showing symptoms. Everyone representative I have spoken to has told me that Azamara is "staying the course" with no changes in itinerary anticipated. Having cruised with the RCCL, Celebrity, and Azamara almost exclusively since 2003 ....this will be the last time we will book with them. We have purchased travel insurance but they will not cover ......expensive lesson learned on so many levels. I believe if you can provide a doctor's note concerning your wife, and you have insurance, you should be covered if you cancel ....sepsis, as you know, is nothing to mess around with and your wife definitely does not need to assume the risk ....of either contacting the virus or, as my husband and I fear, being quarantined in a foreign county or on the ship. Wishing you and your wife all the best .......
  9. katiebeth

    Coronavirus

    I am concerned as well we are scheduled to disembark in Singapore on 4/11 after a stop in Bali, Indonesia. Azamara seems to be holding firm on not changing the itinerary or allowing guests to make any changes/provide a credit. In the meantime, Delta is offering us a full refund on our round trip tickets because we are scheduled to fly out of Singapore thru Seoul South Korea and back to Atlanta on 4/14. South Korea is now listed as a city with a travel advisory, along with Hong Kong, and Shanghai on Delta's website. I think it is easy for people to tell others not to be concerned if they are not themselves traveling to Indonesia, Singapore, and South Korea! Honestly, at this point why would anyone want to travel in this region? Obviously, contacting the coronavirus is a major concern, as well as being quarantined for 14 days at some point in time. The CDC and/or the Department of State is recommending only ESSENTIAL travel to South Korea. Wondering if management/corporate of Azamara would be willing to travel to these regions with their families? I still find it baffling that RCCL, Azamara's parent company, along with Celebrity, and most other cruise lines have pulled out of Singapore My husband and I have taken countless cruises with Celebrity, RCCL, and Azamara around the world and they won't give us the time of day, in terms of working with us on a credit for a future cruise, or any other changes. We purchased travel insurance as well, and no coverage for the coronavirus. Feeling very frustrated, at the moment!
  10. My husband and I are very frustrated with Azamara too right now! We are booked on the 3/24 sailing from Sydney that ends in Singapore. Delta airlines is offering us a full refund on our airfare as we are scheduled to fly from Singapore to Seoul South Korea (red alert for coronavirus) and then to Atlanta. It appears that Azamara is pushing ahead with disembarking and embarking in Singapore, which baffles me given the fact that their parent company RCCL and Celebrity (as well as other cruise lines) have pulled out of Singapore and Asia all together. In fact, RCCL and Celebrity are implementing additional screening measures for anyone who has recently been to Singapore! We have traveled all all the world with Azamara, Celebrity, and RCCL and are loyal customers. We would be happy with a credit for a future cruise, but so far they are not offering anything at all. I wonder if the CEO and executives, along with their families, would feel comfortable traveling to this part of the world at the moment? The virus is clearly spreading quickly with no sign at all of slowing down. Clearly, if Delta airlines believes the situation is dire enough to allow for refunds, as well as Azamara's own parent company, it would be foolish for Azamara not to do the same. Just my opinion ........Nancy
  11. Yes, it is getting very concerning! Azamara is still saying the cruise is a go and has not changed Singapore as the point of disembarkation for our 3/24 cruise from Sydney to Singapore. In the meantime, Delta has completely refunded our airline tickets in full because we were scheduled to fly from Singapore thru Incheon (Seoul South Korea) back to Atlanta which is on the highest alert for the Coronavirus. They clearly are cautioning against flying into or out of Incheon. In addition, Azamara's parent company RCCL has pulled all ships, including Celebrity, out of Singapore; and in fact, anyone who has been in Singapore will be refused boarding on ANY of their ships. And yet, Azamara is pushing ahead and being unresponsive to their passengers. My husband and I would be very satisfied with a credit for a future cruise. We are not even requesting a refund. We have cruised Azamara/Celebrity and RCCL multiple times throughout Europe and the Caribbean. It is really disappointing the manner in which Azamara is handling this entire situation. I have called several times asking for updates and they just repeat the precautions they are taking when boarding .....which mean nothing when you can have already contacted the virus and not show symptoms for 14 days! Crazy!
  12. My husband and I are booked on the Azamara Journey that departs Sydney on 3/24 and disembarks in Singapore on 4/11. We received notice today that, at this point, Azamara has made the decision to not alter the itinerary and disembark on 4/11. We have booked a 2 night post cruise stay. I am perplexed, as to why major cruise lines are pulling out of Singapore, (due to the Coronovirus) including Celebrity and RCCL (Azamara's parent company) and Azamara has made the decision to continue with plans to disembark/embark there. Naturally, it makes me concerned about Azamara's judgement. Nancy
  13. katiebeth

    Coronavirus

    We are on the 3/24 Azamara sailing out of Sydney. We disembark in Singapore on 4/11and booked a 2 night post cruise stay. While we are not alarmists, my husband and I have concerns about Singapore, given the fact that several major cruise lines have pulled out, including Celebrity and RCCL (Azamara's parent company). Why would Celebrity and RCCL pull-out of Singapore and allow Azamara (a cruise line they own) remain? It definitely is cause for concern and makes one wonder ...why? It defies logic IMHO. Nancy
  14. Thank you all for taking the time to respond. I appreciate it. I agree Phil concerning the Club Continent Suite for us and an Inside Cabin for our daughter. However, at the time we booked we were uncertain as to whether she would have a work conflict during the time of sailing, so we opted to add her as a third person to our stateroom rather than book her as a single in an inside cabin. (out significantly less money if she is unable to sail due to work obligations). Traveling as a single on Azamara is not much less, if any, than traveling as 2 in a cabin. I guess we will wait and see what happens. Regardless, I am certain we will have a great time! Kind Regards, Nancy
  15. Greetings! First of all I apologize if this topic has already been discussed extensively, but I have not been on cruise critic for quite some time. My husband and I have sailed Azamara and Celebrity several times during the past 10 years. The majority being in Europe. We are a family of 7 (all adults) traveling on the Azamara Pursuit from Athens to Nice on 5/14/2019. When we booked this cruise the largest largest state room available was the Club Continent Suite. I was somewhat disappointed because there will be 3 in our stateroom; my husband, myself, and our 23 year old daughter. I asked our TA if she would kindly put us on the waitlist for a larger category stateroom. At the time, I did not realize that Azamara had moved to a blind "bidding" process in order to upgrade. When I received an e-mail indicating we are eligible to participate in the "bidding" process we decided to bid on 3 stateroom categories higher than the one we are currently in. However, there is no way to tell what others are bidding as far as I know, and our bids have been deemed "weak". I would far prefer to just pay the standard fare for these rooms, which we would have, had they been available at time of booking. I am guessing this is a way to enhance revenue, but in the future, it may force us to select Oceania over Azamara when traveling with more than 2 people in a stateroom; so we have the ability to guarantee the stateroom we would like at the time of booking. If we had a way of knowing what the other bids are for the available categories, we may consider upping what we have offered, but it appears to be a totally "blind" system. It appears we will not find out until 3 days prior to sailing whether our offer was accepted. I am wondering, however, that since we have not heard anything, we should assume our offer has not "won" out. I believe we are a Discoverer in terms of the Le Voyage loyalty program. Any insight anyone can provide would be appreciated. Again, I apologize if this issue has already been discussed extensively on these boards. I just have not been keeping up with Cruise Critic for quite some time. Thank you!
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