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Curly-Q

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  1. It was a “clean” water flood. They were working on a leak and either cut an active water pipe or someone turned a water valve back on prematurely. Either way, it was an avoidable error. Even the sofa was wicking the water. There were many other problems especially with air conditioning in many areas. The deck was the best we’ve ever had and it was a shame to not have it for the entire cruise. We’re in the forward nose and are experiencing a rough ride into FLL.
  2. Worse cruise EVER! For those interested, it was Neptune 5190, port aft wrap around balcony. Cabins to the side and below were affected, all because of a major error by a crew member. If you’re in this cabin in the near future, know that it was completely flooded with 2+ inches of water. Five cabins had to be relocated that we know of. Our relocation cabin was smaller than our Neptune balcony. I expect mold or mildew to be a future problem, because it’s only a routine turn over on Friday. I suspect it’s Holland’s “do more with less” policy that caused all the problems. This cruise got off to a rocky start and we’d hoped it wasn’t a bad omen (as OPs have stated) but, apparently, it was. We sincerely regret booking this cruise for both our milestone birthdays celebration. Though we enjoyed the food and found the service to be great, lack of enough staff on board during Half Moon Cay port was very noticeable. They provided a partial refund in OBC, but it didn’t really make up for the inconvenience of having to move to a much smaller cabin and we had our perks, though at a disadvantage. From a very reliable source—not a passenger—25% of the cabins on this “post dry dock” cruise reported cabin problems. I find that shocking! HAL along with the other cookie cutter lines spend all their effort and money on building mega ships, leaving their existing ships to deteriorate. We don’t mind a minor problem or issue, but this cruise went beyond that. We have never experienced such problems on any cruise line and cancelled all our future HAL bookings. We certainly will not recommend HAL after this experience.
  3. If so, what happened afterwards? Our Neptune aft wrap balcony on the Zuiderdam flooded today and we had to move to a balcony room— which we hate—probably for the remainder of our 10 day cruise ending on December 20. Our cabin feels like a closet compared to our suite, and we spend a lot of time in our cabin, which is why we book Neptune’s. Has anyone had this problem before? If so, what was done? BTW, the ship just came out of a 10 day dry dock and we think there was an existing problem in the next door cabin. The passenger(s) next to us were relocated to a different cabin a few days ago. However, today’s flood was solely due to a HUGE error by a crew member. Luckily we did not sustain any damage since none of our belongings were on the floor. I’m wondering if this kind of stuff happens more than we think.
  4. Can you get a table for two at breakfast or lunch in the MDR? Thanks
  5. We had an deck 8 aft wrap around Neptune on the Eurodam in October for a Vancouver to Hawaii cruise and had no issues whatsoever. Would definitely book that cabin again in a heartbeat!
  6. So disappointing that HAL doesn't eliminate all smoking in the casinos like most cruise companies have done. There is a lot that I like about HAL and began cruising with them when they changed their original smoking policy, but feel restricted to those non-smoking ships that have blah itineraries IMO--specially the Veendam that is now out of Tampa, how nice it would be to have that one go smoke-free! I won't be cruising any of HAL's ships that allow smoking in the casino. and may go with Celebrity instead.
  7. We sailed in the corner aft Neptune suite on deck 8 of Eurodam and were concerned about noise. Yes it's everything the OPs have stated, but the balcony is covered fully and some on the side wrap section too! The balcony is totally private (especially from above) and absolutely perfect if you want to use your balcony in rain or shine; we were not bothered by any noise at all; and you're only one deck down from the buffet! The pool area was directly above, but we did not experience any noise whatsoever. I have no hesitations in booking the 8th deck aft Neptune cabin on Eurodam again!
  8. RCCL & Celebrity suites are nice and we truly love them. Been holding off booking any future cruises because of the deposit requirements and find booking full suites on HAL easier to find. It would be nice if RCCL changes to suites only lounges, I may be more interested in booking. Really haven't kept an eye on that since I started cruising with HAL. You'll enjoy the suites on both lines, they are nice!
  9. Thanks to both posters, definitely provided some good information. We like playing in the casino, don't really win big, kinda win some then lose some, but it's entertaining. If it'll get me a better price on a future cruise, then it's a win-win in my book!
  10. How does the casino rate work. On my recent cruise I got a $50 in free play in the casino for my next cruise as well and an offer code for a new booking. But it looks like one must purchase a cruise on HAL's website to get to the payment section before you see what your casino rate perk will total; and I don't purchase on their site, I go through my TA. Does HAL ever email a "casino rate" offer on a particular cruise to you? Just curious, never had this before nor have I seen other lines offer anything similar. Thanks for your help!
  11. I've cruised suites on both RCCL and X, and much prefer the Neptune Suite on HAL. What some may not notice, is there are more suites on HAL ships than the other two lines -- and I'm talking about full suites and not Junior & Sky suites. Though I will admit Celebrity does offer a really good suite package for their Sky Suites (like a Signature) but it's a much smaller cabin than the full suites and can be quite pricey. You have to practically sit on the website to grab a full suite as soon as the cruise is offered; if you're thinking about grabbing a suite on a cruise six months or a year out and you're pretty much out of luck -- this is especially true of the popular cruises. Yet, for HAL you can pretty much find a Neptune, because they have more suites per ship than the others. On another note, RCCL made all deposits for suites non-refundable and there is NEVER any reduced deposit for suites. If HAL runs a special reduced deposit, it applies to the suites as well. It depends on what you want, of course. There are free drinks, but that's not that great a benefit; because the free drinks are limited in what you get. Additionally, while booked in an Owner's Suite on RCCL, we were denied entry to the Concierge Lounge because it was too full -- not by Suite Guests, but by Diamond Plus members who book cheaper cruise cabins then hog the lounge. Of course, HAL offers free mimosas with breakfast in the Pinnacle and with room service breakfast. If you drink a lot, then the other lines may work better for you. My favorite HAL benefit is the free laundry, but to each his own. After cruising suites on all three lines, I much prefer HAL.
  12. Just off the Eurodam and mimosas were complimentary for breakfast in Pinnacle, as well as with room service breakfast - be sure you get the Neptune room service menus, we had a regular room service left one night, but were only ordering coffee. Our room steward was so upset he left the wrong one, I told him no worries, we were only ordering coffee, but I did learn there is a difference. Speaking of refreshments, you can't beat tea service delivered to your suite. We had delivery on every sea day and it was fantastic! The service on Eurodam was exceptional to say the least! Enjoy your cruise!
  13. I think you'll be fine, our cruise on the Eurodam was to Hawaii and for our 40th as well and our first time on the Eurodam. It was a fantastic cruise; if you can, do the Renewal of Vows, that was a wonderful experience. My only complaint was the food, but by your voyage it may be better or maybe you'll find the food to be great, food taste is very subjective. If not, do use the Dive In for burgers--fantastic; my only complaint, the Dive In closes at 5:30, I wish it would be open longer! We didn't experience the other specialty restaurants, maybe they were good. Given the suggestion to research hotel directors, does anyone know how can I get the current list of hotel directors by ship?
  14. I know you're not being critical, but that's pretty much what we experienced in Eurodam's MDR. Maybe the food tasted better than it appeared on the menu, but the selections just sounded unappetizing with a mishmash of ingredients --- as I said earlier, like you're cleaning out your pantry and throwing it all together. If I can find one thing that's appealing to me, I order it, I don't have to like everything on the menu, and at least one will do the trick. Heck, I'll eat just about anything, no allergies so I'm game, but it's got to sound appealing! I had to send back the lobster tail from Rudi's because it was soooo salty, they couldn't figure out why it was salty, but it was inedible. They offered to replace it, but I turned it down and ate more bread and left room for dessert! Oh, the bread on Eurodam was incredible, they got that right!
  15. Thanks everyone for all the responses, I'm feeling better now about our upcoming cruise on the Zuiderdam. Another food note on Eurodam -- there was one night early on that nothing on the appetizer menu sounded appealing and I requested a green/garden salad and was told they couldn't do that, but you can order a Caesar which I did, but certainly would've preferred a garden salad; another night nothing in the desert section appealed so I asked for a scoop of chocolate ice cream and was again told this is not availabe - really?? All these items are in the Lido, why can't the MDR cover these very simple requests - it's not like I was asking for Baked Alaska? Maybe it's a specific ship thing, I'll see how it goes on the Zuiderdam. I'll look into the Hotel Director, good suggestion! Thanks again everyone!
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