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mediator

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  • Content Count

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About mediator

  • Rank
    Cool Cruiser

About Me

  • Location
    FL
  • Interests
    TRAVELING,, COOKING, VOLUNTEERING
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    None

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  1. I wrote asking for a refund on our fccs on or about the 22nd of September. I received a response on October 2nd that my request for refund has been approved. I thought that was a fast response. They said a refund a refund within to 30 to 60 days. Time will tell.
  2. The letter I have says “if a guest does not use his fcc and wants a refund thereafter of the original base fare paid between June 1, 2020 and December 31, 2021” guest can request HA to “exchange” the fcc for a refund of their base cruise fare. Requests being accepted via email to: guestrelations@hollandamerica.com
  3. I also sent a letter to the email they referenced asking for a refund on my fccs a few days ago. Did it take a long time to acknowledge your request? I don’t want my request to be “lost in the shuffle”.
  4. I have received 2 future cruise credits for canceled cruises. Life circumstances change, and I know that I will not be able to book a future cruise within the specified date or possibly cruise in the near future due to health issues with my husband. Am i out of luck for a refund since these have been issued.
  5. I was poking around my account yesterday and also saw it said select and not elite. We are diamond + with rccl . I called Celebrity and asked if I had been demoted for some reason. She checked, still elite and she could not explain why it said what it did.
  6. I would try a socially distant cruise. Like others said maybe ships will not sail at full capacity. What if the number they decided to cruise with, you then had your own theater chairs, pool chairs, dining table reserved for you. Time will tell. I am anxiously awaiting the first ship to cruise and hear what people report back before I book. I don’t need any more fcc’s.
  7. Port fees and taxes for our March 29 th and April 5th cruises credited today. FCC’s were previously issued. Now just waiting to book.
  8. Well, I guess we could go back to the “have a nice day” .. I don’t know.... I am living a movie I would never watch. Couldn't find garden gloves, wet ones, wet wipes. I scored diaper wipes which I have made my own wet wipes. So how about “stay positive”.
  9. I checked my paperwork and didn’t see what you are referring to. Could be. Lot if stuff in the beginning. I do think what they sent as an FCC confirmation is pretty bad,... no booking number, ( I am waiting for my April 5th) , so the only way to identify one booking from another is the dollar amount. I would have liked them to put a date at the heading also since it is date sensitive.
  10. That was the only acknowledgment I received. On a good note, I received my FCC today and that did come via email. That was for my 3/29/2029 cruise. Still waiting for the 4/5/2020 cruise. I have not received refund of taxes for either yet.... so, baby steps.
  11. This is the original poster of right hand left hand. Its supposed to be a new issue. Sorry, I do not have a clue what I did wrong. Can not delete it orvadd content.
  12. I have searched all over for the form or what I need to do should I have to transfer my booking back to HAL. I have only been able to find “transfer to”. Thank you.
  13. So, to everyone that has responded thank you. I thought I would update. My travel agent called yesterday. Of course I was driving and did not have my focus on the cruises. She said that she spoke with Holland America and told them to cancel. She said that it Is being done by departure date, and in a few weeks I will see the credit. Go home, tell husband the good news. He says can she put that in writing. I told him no I feel confident this will happen. Please tell me to relax . I have received no accounting from the travel agent, my reservations are still on my account, no canc
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