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  1. I was poking around my account yesterday and also saw it said select and not elite. We are diamond + with rccl . I called Celebrity and asked if I had been demoted for some reason. She checked, still elite and she could not explain why it said what it did.
  2. I would try a socially distant cruise. Like others said maybe ships will not sail at full capacity. What if the number they decided to cruise with, you then had your own theater chairs, pool chairs, dining table reserved for you. Time will tell. I am anxiously awaiting the first ship to cruise and hear what people report back before I book. I don’t need any more fcc’s.
  3. We booked 2022 on Princess. Hopeful but realistic. We did 2015 WC.
  4. Port fees and taxes for our March 29 th and April 5th cruises credited today. FCC’s were previously issued. Now just waiting to book.
  5. Well, I guess we could go back to the “have a nice day” .. I don’t know.... I am living a movie I would never watch. Couldn't find garden gloves, wet ones, wet wipes. I scored diaper wipes which I have made my own wet wipes. So how about “stay positive”.
  6. I checked my paperwork and didn’t see what you are referring to. Could be. Lot if stuff in the beginning. I do think what they sent as an FCC confirmation is pretty bad,... no booking number, ( I am waiting for my April 5th) , so the only way to identify one booking from another is the dollar amount. I would have liked them to put a date at the heading also since it is date sensitive.
  7. That was the only acknowledgment I received. On a good note, I received my FCC today and that did come via email. That was for my 3/29/2029 cruise. Still waiting for the 4/5/2020 cruise. I have not received refund of taxes for either yet.... so, baby steps.
  8. This is the original poster of right hand left hand. Its supposed to be a new issue. Sorry, I do not have a clue what I did wrong. Can not delete it orvadd content.
  9. I have searched all over for the form or what I need to do should I have to transfer my booking back to HAL. I have only been able to find “transfer to”. Thank you.
  10. So, to everyone that has responded thank you. I thought I would update. My travel agent called yesterday. Of course I was driving and did not have my focus on the cruises. She said that she spoke with Holland America and told them to cancel. She said that it Is being done by departure date, and in a few weeks I will see the credit. Go home, tell husband the good news. He says can she put that in writing. I told him no I feel confident this will happen. Please tell me to relax . I have received no accounting from the travel agent, my reservations are still on my account, no cancellation number. I have never been in this situation where I had Fcc’s for canceling and future cruises. Should I take a chill pill or am I not being forceful enough. my cruises were for 3/29 and 4/5 th. thank you in advance
  11. Thank you. I just don’t want to rush to judgement. The industry is overwhelmed, but so am I. I don't appreciate not receiving even a quick email that I am in the line to be serviced. I will wait until Monday and then call HAL and see if We can try the office and get a manager to answer with HAl on the line. thank you. Cindy
  12. Thank you...I see agency to direct. I’m hoping that my travel agent is just overwhelmed and will get back to me soon. I called on Monday to cancel two cruises I have booked for 3/29 & 4/5. I have had no call yet. I was able to get through to HAL in 8 minutes yesterday and I told them that I wanted to cancel with the 72 hr policy, and what should I do if the agent does not get back back to me. She said call us back and we can call with you. I do have the medical compassion for cancel anytime as referenced in the letter. My husband is getting his last immunotherapy on Monday, which of course the dr says these cruises that were a celebration of getting this behind us, is now dr. a deal breaker with the corona virus.
  13. Thank you. Hopefully my issue will be resolved by T A or by just including HAL on the call.
  14. I have searched all over for the form or what I need to do should I have to transfer my booking back to HAL. I have only been able to find “transfer to”. Thank you.
  15. Thank you so much for this information. We are scheduled to go on 3/29 th &4/5th cruises. A celebration of my husband’s completion of immunotherapy, which at the time we booked seemed like a great idea for him to have something to look forward to. We see the dr. on Friday and see if she thinks this trip is still ok. Thank you again. And good wishes to everyone who choose to travel on and those who have decisions to make.
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