Golden Gater

Ken - We will be on the March 4th cruise from BA to Los Angeles in a port side cabin.  Will we be able to see many glaciers from our cabin or do we need to go out onto a forward location?   Thanks for posting all your beautiful pictures!

We like to eat breakfast in our cabin.  What is on the room service menu for breakfast?  We will be in a balcony cabin on the Sapphire Princess.  Do they provide a card the night before to fill out with your order and placed on the doorknob outside your door?

My husband tested positive and was in isolation for 8 days on the NS transatlantic cruise that arrived in Barcelona on May 1st.  After many phone calls, we finally got someone in mid-July on the phone in Guest Relations, which was operating on limited hours and days.  The FCC was in my husband's account that evening with the expiration date adjusted to one year from the date the FCC was issued.

My husband and I were on the Nieuw Statendam April 17 - May 1.  He was in an Isolation Cabin for 8 days prior to our departure from the ship on May 1. We have been waiting for over 2-1/2 months for his FCC to appear in his account. He was given a form letter stating that he would receive a FCC for each day in Isolation and he would receive the FCC in his account within 2 weeks.  We have emailed Guest Relations twice with no response.  We have called Guest Relations and were told someone would call us back.  That has not happened.  Should we be speaking to someone in Finance? Is there another number we should call other than Guest Relations at 877-932-4259 or 800-599-8256?

Hi Sueseabe - We were on the Nieuw Statendam from April 17-May 1.  My husband was in Covid quarantine for 8 days and we have not received a FCC.  We have emailed Guest Relations twice and called twice.  Once we were told someone would get back to us.  So far nothing!

I checked the Port of Cadiz website.  It is showing the arrival of Nieuw Statendam as Thursday, April 28th, rather than the original date of Wednesday, April 27th.  The arrival time is still 8:00 am, but the departure time has been moved up to 6:00 pm from 11:00 pm.  This makes sense since the new itinerary shows Malaga the next day, rather than Gibraltar, which means a longer distance to be traveled on Thursday night.

My Navigator app is showing a change in the itinerary for the 4/17 transatlantic crossing.  It is now showing Madeira on 4/26 which previously was a sea day. Cadiz has been moved from 4/27 to 4/28 and the onboard time shortened to 5:30 pm.  Gibraltar which was scheduled for 4/28 has been deleted.  This will cause a problem for many people who have scheduled nonHAL tours from Cadiz, especially to Seville.  When HAL makes changes to an itinerary, when do they tell passengers?

We have 2 complimentary dining reservations available for the Nieuw Statendam in April.  I went online and made a reservation for the Pinnacle, but the site would not let me make a second reservation for the Pinnacle.  Are you limited to making only one complimentary dining reservation per restaurant?  I was able to make the second reservation at Canaletto.  The site would not let me make a complimentary reservation at Tamarind. 

If you have a free Pinnacle Dinner package and book before the cruise, do you have to charge it to a credit card?  Will they credit your account the $79 when on board?

I had been considering the October 27, 2018 transatlantic sailing from Barcelona to Ft. Lauderdale on the Oosterdam. But now I can't find it on the Holland America website. What happened?

I only see a .6 mile Nature Trail on the Icy Strait website. Are there other trails for viewing wildlife?