successfully used a nextcruise from 2013 and got the purchase price applied to my payment for an upcoming cruise. however, when i looked online i didn't see the obc that i was supposed to receive applied, so i called.
the paperwork i got when i bought the nextcruise says obc will be: $25 for 3-5 nts
$100 for 6-9 nts
$150 for 10-14 nts/$200 for 15+ nts.
however, they are telling me that all they can give me is $50 obc for an inside room on a 5-7 nt sailing, which is what their "archived records" show. i spoke with not only the regular rep but also his supervisor, and i was on with him for quite a while. i also asked to speak to HIS supervisor, and was told that he was as high as i could go. i said that all i am asking for is what i was sold. the paper where i see the obc values is actually the form that i filled out when i made the purchase (asks for stateroom # of the cruise i was on when purchasing, quantity of bookings desired, etc.), albeit a blank one that i kept for informational purposes. the supervisor said that he is unable to give me more than $50 and that i have nothing with both my nextcruise reservation id # AND the obc values. indeed, the confirmation letter i received says "With an Open Booking, you have now secured the ability to receive an onboard credit in the value of $25-$200 per stateroom."
anybody else ever had this problem? advice on what to do so i can get the product i paid for?