Mrs. Cabezas letter of apology and compensation should be praised for its generosity and timeliness. The Contractor who refurbished Onward was morally dishonest not performing the job he was well paid for. The things not done or done badly will have to be corrected and will take a significant period of time to accomplish. Azamara should have had a shake down cruise for one week checking every stateroom and one week to clear a punch list from items noted before beginning a back to back to back sailing schedule. The crew to a person acted outstandingly to compensate for the major and minor discrepancies and the end result of the Contractor's failures will cost Azamara over $400,000 to passengers and an unknown amount to correct items. We know what the other ships look like and how they operate. Onward will get to that level but maybe not for months. In the interim, give Mrs. Cabezas the credit she deserves to try to make us happy to sail again. We will and soon and will continue to believe Azamara as a company is the best cruise line operating. Our responsibility to Azamara is to identify the deficiencies so they can be corrected. Sail again - you won't be disappointed.
