Cruising Cat19

Mrs. Cabezas letter of apology and compensation should be praised for its generosity and timeliness. The Contractor who refurbished Onward was morally dishonest not performing the job he was well paid for. The things not done or done badly will have to be corrected and will take a significant period of time to accomplish. Azamara should have had a shake down cruise for one week checking every stateroom and one week to clear a punch list from items noted before beginning a back to back to back sailing schedule. The crew to a person acted outstandingly to compensate for the major and minor discrepancies and the end result of the Contractor's failures will cost Azamara over $400,000 to passengers and an unknown amount to correct items. We know what the other ships look like and how they operate. Onward will get to that level but maybe not for months. In the interim, give Mrs. Cabezas the credit she deserves to try to make us happy to sail again. We will and soon and will continue to believe Azamara as a company is the best cruise line operating. Our responsibility to Azamara is to identify the deficiencies so they can be corrected. Sail again - you won't be disappointed.

any problem with security in India? Sounds like the cross border conflict with Pakistan and the dispute over the water treaty between the two countries is increasing tensions. There have been several incidents in the last week or so. We're headed to Uniworld in November via ORD-CDG-DEL on Delta/AF

This is our 39th cruise and have never been concerned before:)

Hi Bluegum,

as the CBO for Azamara it's not my place to call-out other lines, but I can say from personal experience (I was the director of marketing & revenue management of SCL back when the line had only 3 small ships) that in 'the olden days' those ships were chartered ALL THE TIME. The smaller the ship the easier it is to charter since they become 'affordable' alternatives for large private events, e.g., Oprah's birthday. But that said, we always would protect the booking and move guests to another voyage at no extra charge. I wish you well with them.

The last week trying to work with the "back office" of Azamara to "book and move...at no extra charge" has been a painful and disappointing experience. Azamara should think about customer feelings and reach out to those of us trying to stay loyal to a Company whose workers are charged (obviously) to saving Azamara every penny no matter what the effect on the relationship with the customer. Nickel and dime is the attitude and when it gets "tough" we will elevate it to the next highest level. We are "separated" by $57 on a problem Azamara caused. And we haven't even considered transportation issues! By all means Azamara, don't reach out to the customer to make things right! (Note my thread hasn't been addressed yet).

Saturday, our Travel Agent e-mailed us that Azamara cancelled our September 2017 cruise because they booked the entire ship for a charter. They have given us one week to choose another cruise "in like accommodations, at the protected/lowest prevailing rate" or receive a full refund. We have found the same cruise in 2017, one day less but at a higher price and expect Azamara to charge us extra for their cancelling our trip, holding our dollars for over a year and projected out for another year. We did not cancel; why should we have to accept less and pay more???? Given other comments on this roll call, it appears Azamara is hurting loyal customers (8 cruises) to cover their bottom line. HELP!!!! :mad::mad::mad::mad::mad:[/font]

Saturday, our Travel Agent e-mailed us that Azamara cancelled our September 2017 cruise because they booked the entire ship for a charter. They have given us one week to choose another cruise "in like accommodations, at the protected/lowest prevailing rate" or receive a full refund. We have found the same cruise in 2017, one day less but at a higher price and expect Azamara to charge us extra for their cancelling our trip, holding our dollars for over a year and projected out for another year. We did not cancel; why should we have to accept less and pay more???? Given other comments on this roll call, it appears Azamara is hurting loyal customers (8 cruises) to cover their bottom line. HELP!!!! :mad::mad::mad::mad: