We recently had Oceania book our flights. We requested United and used our United mileage card to book the entire trip. Oceania got us flights on United as we requested. However, upon checking in with United at the airport, we were informed that we would have to pay for our checked bags. Our United card allows us two free checked bags. The United customer service rep checked our information and told us that our tickets were not paid using our United card. Oceania had used their account to pay for the tickets. Therefore we were not entitled to our free bag allowance. We contacted Oceania when we got home from our cruise and were told that there was nothing they could do for us. They used my United card to pay for everything on our trip except for the air. Has anyone else run into this situation? We have used other cruise lines and tour companies and have never had this happen.