patfra2

Let me say that I have been a loyal Princess person for over 40 years. During that time I have never had a problem booking a cruise. Since Princess has changed their system it has been the direct opposite. Tonight I sat on hold for 31 minutes before being connected to a customer service person. I explained my question to her over all the background noise. (It sounded like a party was going on.) She put me on hold and then came back on line and told me exactly what I told her. I asked what she could do about it. She put me back on hold and then after about 30 seconds disconnected. Someone at Princess Corporation better do something about the call center. I am not the only person that feels this way.

We join on the 17th. When we booked the cruise over a year ago, there was no Plus or Premiun package. Only Premiun. How can they change the prices so that they can charge for top shelf when it was included originally??