British Airways paid our claim for missing all our connections and one day delay within 35 days. There is a powerful Travelers Rights law in the UK our TA told us. They didn't cover missed non-refundable hotel reservations as it states on their website. We turned that in to AON in January 27, 2023 because we knew they would have the summer full of claims to process. They emailed that they have the BA documentation they need. Today they emailed that they are waiting for the docs. Cust. Serv. told me that the last letter was system generated. I wonder if AON is cash strapped and that's why the delay? They've probably never had this many claims - they've been rolling in high cotton for years. I know I won't buy their insurance again. I will look to a broker like one of you suggested. I will give AON another 30 days and then send a letter to our state insurance commissioner.
I cannot imagine having thousands of dollars of medical and transportation bills to have paid out of pocket and still waiting for compensation like so many of you have done. 13 cruises worth of insurance premiums I've paid without a claim and these kinds of timelines are the best they can do? Shame.
