And so the fun begins…. We paid for custom air and accepted a rather large surcharge for our preferred airline and flights a few months ago.
Prior to this change in policy the flights were changed by Regent twice without our approval, and we were able to manage and correct the changes (our exceptional TA did all the work).
Today they again changed our outbound flights to a completely different airline - most likely their standard flights for the cruise, with absolutely no explanation, and we verified that our original flights are still available for booking. No change in the flight schedule that would trigger a modification. Our TA has been told that they will contact her eventually, maybe 2-3 weeks from now, to discuss the changes.
We refuse to pay for the custom air fee and the surcharge for their standard flights, and are reconsidering even taking this cruise at all.
Sometimes the push isn’t worth the shove. If it is this hard just to have flights we want, maybe it is a sign we should not do the trip at all. Or even the next one after. Maybe we just stop cruising with Regent altogether. They are certainly not providing the level of service expected from a luxury line.
Thanks for letting me vent.