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About holmes96

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  1. Hi, my sister and I are booked on the 11/28 Meraviglia sailing out of Miami, in the YC, and we are keeping our fingers crossed. If sailings begin, we are getting on that ship. :) I just noticed today that excursions are now available. Exactly 4 in each port...perhaps these are the limited excursion bubbles MSC is creating?!? It gives me hope.
  2. Hi, we received a cruise fare refund in late April via our travel insurance due to a family medical situation in late Feb (unrelated to COVID). Our cruise was to depart on 3/1. Now we're seeking a refund from MSC directly on the prepaid items and it's been a very painful process.
  3. Hi, for those of you still looking for a 'pre-paid' items refund, here's our experience so far. It's a lot of detail to get to the latest status, just beware. We cancelled our 3/1 Meraviglia cruise due to a medical issue with a family member on 2/28. It was completely unrelated to Coronavirus and prior to MSC halting cruises. We had purchased cruise insurance and was able to obtain a 'cruise fare' refund in late April. I have been calling and emailing MSC directly since the 1st week of March to obtain a refund (or a status on) on our prepaid items (OBC, excursions, gratuities, internet, a
  4. Hi, we are from the U.S. so I had called prior to the cruise and pre-paid the gratuities, internet, etc. The gratuities were not part of the original fare. It seems odd to me that we're having an issue getting our pre-paid items refunded.
  5. Hi, unfortunately due to an emergency medical event with our son last week we were unable to board the Meraviglia on Sunday, 3/1. Fortunately, he is doing better now and we had purchased travel insurance. I submitted the trip cancellation claim through the insurance last week and hopefully that will be processed successfully. I called MSC today to check on the status of our 'prepaids' refund, such as onboard credit (that we bought ourselves), gratuities, internet, tours in each port, and was told that insurance is responsible for that. I don't think that is true and wanted to ch
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