NoobCroozer

17 hours ago, bostonphil said:

did you have any problems like you are describing in ports including pre cruise and post cruise port? Was it just on ship?

Was fine in port, rented Jet Ski's etc.....

28 minutes ago, njsmom said:

Can someone please correct the spelling in the title of this post? I'm having editor shivers every time I see the word "REDICULOUS" 🤣

omfg....sorry

1 hour ago, Homosassa said:

Currently looking in mirror to see if menopause made  that big of a difference in me....

lol, Im sorry, forgot to put "or madam". Have a good weekend!

5 minutes ago, Homosassa said:

But as I mentioned in my first post on this thread, did you tell the credit card company to expect the hold request from the cruise line?

 

This is the non-routine type of charge that will  often cause the authorization to be denied by the credit card holder.

I did not, sir. Like I said, the cards themselves were fine. NCL said they were fine. Just didn't like the verbiage on the cards.

On 5/23/2023 at 4:48 PM, MoCruiseFan said:

 

What was there to be embarrassed about?  The fact he might have chosen to be embarrassed is 100% on him.

To each his own. I am a big boy, I don't embarrass easily having been in law enforcement over 31 years. But I do get embarrassed when I'm surrounded by friends and strangers and it's broadcast "your card is declined" THREE times and "don't worry, my boss has your dinner covered", when there was nothing the matter with said (credit) card. Was strictly based on the different name on the room key. 

This post wasn't to extract a "whoa is me" attitude, but as information to help others avoid the trials and tribulations that happened to me. I have since changed Ed to Edward (fictitious) on said credit card to match my passport.

On 5/24/2023 at 6:14 PM, RRSeeker said:

I will say my Citicard was denied several times if I didn’t notify them I was traveling. I learned to always put a travel notice on my cards after that. Embarrassing, yes but easy to fix since they text me every time I was denied I could always respond “yes” to the text and have the person run the charge again.
 

If I didn’t have cell service that would be an issue.  Never hurts to put a travel notice on your account just in case.

Thanks, but there was no issues with the credit cards themselves. They worked perfectly in port, as I notified them prior to leaving the states.

On 5/24/2023 at 5:14 PM, FLAHAM said:

Something wrong here.  I have cruised on NCL many times, checking in with my full passport name and using a credit card with my abbreviated name.  Never a problem.

Nothing wrong on this end. Happened exactly as stated. I've cruised multiple times, one other with NCL and did everything the same as I always have, and never had this issue.

25 minutes ago, shof515 said:

the actual reason for the late departure is because the prima had to leave the terminal first and then the joy pulled in to begin boarding for that cruise

 

the ship repositioning had no real effect, it was a berth availability issue 

Forgot about that, you are correct, thanks.......

Forgive me for my rant, I looked to see if this has been previously discussed and found nothing.

Joy>Bermuda 5/14

First night on board, everything was copacetic. Beautiful ship, good vibes. Happy as a clam. Room card worked as its supposed to, used it throughout the ship.

Next morning, go to Starbucks, card declined. Go to bar at observation lounge. Card declined.

Goto Guest Services, wait in line for 45 minutes, sorry sir, your card is now active. No explanation given for the issue.

Next day, Specialty restaurant, food brought to the table, "sorry sir, card declined, but my manager out of the kindness of her heart is covering it". Crowded restaurant, mortified. Goto guest services. "Oh, here's the problem sir. (Not using my real name obviously here)----On the credit card assigned to your room key, it says Ed Smith, but on your room key it says Edward Smith". I explained to them that I paid for the entire cruise using the "Ed Smith" credit card. Produce another credit card with "Edward" on the card, to match the room key. Card works for another day.

Next evening, Observation Lounge Bar, sorry sir, card declined. THIRD TIME MORTIFIED in front of everyone. Back to the sixth deck. I was FUMING.

Guest services says, sorry sir, the problem is that you have "Edward Smith Jr" on the credit card assigned to your room key, and your room key does not have the JR displayed. The staff could not understand or wrap their heads around the fact that;

Ed and Edward are one in the same, as is

Jim/James

Joe/Joseph

Rob/Bob/Robert

Al/Albert

Steve/Stephen, etc, etc, etc.

He says sorry sir, unless you can produce a credit card WITHOUT the JR designation, there is nothing we can do. He went back and forth with finance which went on for 30 minutes. Nothing we can do. I said, "you mean to tell me I have to go the next 2.5 days aboard this ship and not be able to make ANY purchases?"--- "Thats correct sir, we do not accept any other forms of payment" (meanwhile there were no issues with either one of the before mentioned credit card accounts).......I said you better get a white shirt down here right now. I go through the same thing with the officer as described above for the next 15 minutes. Luckily, I went through all of my credit cards which were fanned out all over the counter and found a Best Buy and Macy's card with "Edward Smith Jr" on it. The officer comes back 10 minutes later and says, "good thing you found those two cards.....we will go back to square one with the original card you paid for the cruise on" (Ed Smith).

I have been on multiple cruises and paid the exact same way for each cruise (1 other with Norwegian) and NEVER had this problem.

I STRONGLY encourage you to use a credit card with the EXACT name on the credit card assigned to your room key as what is displayed on your passport.

Made what was a perfect cruise into an unenjoyable experience. Well, the disembarking in NYC was a whole other story, for another day.

/End Rant

Try leaving at 11pm, which is what we did on the cruise prior to yours (Joy/Bermuda). Lost half a day. The ship just repositioned, which is the reason for our late departure.

Hi,

   Sorry for my laziness, I am currently perusing the tech session for an answer, my ship leaves tomorrow (my bad, apologies).

   I will call ncl in the morning, we have the 150 minutes of free WiFi currently…

   1) wondering what the other WiFi upgrades are, unlimited?

   2) is it more cost effective to go with att international plan for 10 per day extra to my monthly cell bill,.

   Unfortunately I have to be connected to my phone this time around…..😡

26 minutes ago, Rycheff said:

This is not a show up whenever. This is a unique situation since another NCL ship is leaving from the same port. The NCL joy will not be embarking untill 11 PM and they sent an email to not arrive before 4pm. So personally anytime after 530pm sounds fine to avoid the madhouse if not later.

Gotcha, much appreciated. I usually do the eDocs as soon as its available to online check in, but life happens sometimes......

1 hour ago, dbrown84 said:

no biggie.  print out your cruise confirmation just in case, but it won't be a problem at all.  Just check in at the port.  As for showing up, you can show up whenever.  They don't hold you to the check in time anyway 

Thank you!

3 minutes ago, Winky7650 said:

Our first cruise we do not know to do online checkin prior to the cruise. We had our confirmation number, and our passports. The process took an extra five minutes. Have your credit card ready that you are using to set up your account, also

 

Have a great time ⚓️

Thanks Wink

I know ID, Passport's etc, wondering if theres anything else. Also, now that I dont have a boarding time, ***** time do I arrive? The only positive thing is the ship is repositioning/arriving in port tomorrow so Im HOPING it wont be to chaotic. 

Hi....leaving for Bermuda from Manhattan 5/14, my wife started the edocs a few weeks ago and we forgot to complete. Tried to do it this morning, said cant do 72 hours before cruise. What should we bring to the pier Sunday to board, and what can we expect? So pissed off.

On 4/5/2023 at 2:41 PM, njhorseman said:

If you were to drop off your bags first at the check in level you'd have to then exit the cruise terminal drive back north on 12th Ave to 55th St. and reenter the cruise terminal in order to drive up to the parking area.

I made this mistake my first time out. Its a pain in the (_(_)

As stated, you have to pull back onto 9A northbound, make a Uturn to 9A southbound and drive up to the lot.

On 4/29/2023 at 9:24 AM, ngrund said:

you can make a reservation:

 

https://nycruise.com/manhattan-terminal/parking/

 

Wow.....thanks for this. Didnt know this existed. Leaving Sunday for Bermuda.

1 minute ago, adamnoone said:

Citi hasn't uploaded their findings online yet. All it says currently is "Dispute ruled in favor of Vendor, credit reversed". I could call and ask, but dont want to wait on hold for 2 hours. I will check tomorrow to see if the reason has been added

That sucks. Hopefully NCL follows through on the 90 day window. Good luck.

6 minutes ago, adamnoone said:

I did a dispute with my CC and was notified today that I lost. NCL has the time and resources to fight CC disputes, but cant handle/process refunds?? They have lost my business.

Sorry to hear that. Just out of curiosity, did they have an explanation as to why you lost? Did you already go the refund route through NCL and then call Citi? 

1 hour ago, CarolinaMamma said:

I know they said it could take up to 90 days. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. I told my PCC I had requested the refund, not the FCC, but she was unable to check the status because her job is to book cruises. I tried not to push it because I’m sure these folks are stressed out and a lot of them are losing their jobs, but pointing me in the direction of someone who could help might have been nice. 
 

I’ll give them another few weeks, the full 90 days, but if I don’t see the refund come through, I may have to ask Amex for help getting it back. 
 

Curious to know if anyone else has received their refund. 

Just call Amex. My dispute was settled in 2 days and check was in the bank in a week. Just be up front with them. Since you went through the NCL process though (I didn't, I panicked when bankruptcy was being reported), they may tell you to hold tight the remainder of the 90 days.

Good luck and be well.

16 minutes ago, hallux said:

Was that 40% stat derived just from the NYC Metro area or was it all of New York State?  You know, the green part of the state where half of the population lives.

 

I believe the most recent number is currently 66%, actually. That data Was derived on a poll of 100 hospitals and 1000 patients, most of whom were minorities. I believe there are only about 70 hospitals in NYC (unless immediate health care was included in stats). Came from one of Cuomos updates and it was my understanding he was speaking of metro, where the vast majority of cases are. But, I know not for certain if that was the case.

1 hour ago, boatseller said:

40% of new cases in New York are people obeying the Stay at Home Order.  Clearly staying at home is very risky, will you ask them to sign the same waiver?

If you are going to tout that stat perhaps consider there are approximately 80,000 multi resident buildings in NYC. New York Public Housing alone has 325 properties with 400,000 residents. Each sharing the same entrance/exit, stairwells and elevators to get groceries etc.

45 minutes ago, boatseller said:

They'll be fine.  By Fall, people won't care too much anymore about the ccv.  

Except local and federal governments will care. You can forget about a cruise  ship leaving a New York port for a while, at least until there is a reliable vaccine. Perhaps other cities will make an attempt at it, regardless it is going to negatively impact the industry.

I'm rooting for them to succeed, but I don't think I'll be planning another cruise for quite a while. Really bummed because I should be on day 2 on the Encore for Bermuda at the moment.

1 minute ago, Ptroxx said:

I also filed a few days ago. But with my BOA NCL Credit Card.   Did the same thing. Explained that I should be on my Alaska cruise right now. And explained all the details.    The next day they credited my account back to 0.    
Now I may even close that CC as I just opened it for cruising with NCL when I went to Alaska last year.   

Call them and make sure that it is truly closed before you consider cancelling the account. I showed a credit to my card online hours after filing the dispute. I think that is standard operating procedure during a dispute. I went online a few hours ago and observed that the dispute was closed. I called AMEX to confirm this as my window to file for the refund via NCL was approaching. They confirmed that it was closed and asked whether I wanted a check or electronically sent to my bank.