My comp cancellation experience:
Called CasinoRoyale yesterday to get a refund on two comped cruises. The rep I had was both pleasant and professional. I can only imagine how overwhelmed those folks are right now. I'm sure they are dealing with MANY frustrated and even angry customers, but you wouldn't know it by talking to their rep. Was I bummed that we will miss a couple of cruises? Yup....Did they offer me another "free" cruise? No. It's all good. I was offered either 125% FCC or full refund (had upgraded both cabins). As a note, she did advise it could be up to 30 days before we received a refund on the credit card - No surprise with the volume they are dealing with. There WILL be more cruises. Hopefully we will all remember these times and enjoy them that much more.
I understand peoples frustrations at losing their "free" cruises, but again, let's put it all in perspective. There are thousands of crew members that are losing MUCH more than many of us are. I applaud the cruise lines for cancelling. I'm sure it wasn't a desired decision. What if they opted to "sail at your own risk"? Then folks who were afraid to sail would simply be out everything. It sucks, I get it - but it is what it is.