I am actually glad that it is not only me who is highly frustrated with their "service". We have planned a Transatlantic out of Southampton this November on the Sky after a very nice cruise on this ship in July 2022. This so-called service is so incredibly poor that I have no words. I am German so my English is far away from being perfect. But those people in their call centers are so much worse. I tried to get somebody on the phone in California. No chance. But the whole problem starts at the top of the company. I sent two long emails to Mr. Padgett regarding a personal thing and I have not even received a response. We are loyal Celebrity cruisers (30+ cruises) and whenever I had an issue that the regular agents couldn`t solve it really helped to get in touch with their CEO. They always took care of it.
Not so with Princess. So, what else can you expect from the agents in the call center when the communication with the top level does not work?
Well, we are really looking forward to the Transatlantic cruise but this will most certainly be our last trip with Princess. In fact, we thought about adding three more cruises with Princess while being in Florida. We will not be doing this. Instead we will spend the time on Royal and Celebrity.