Crusin Susan

47 minutes ago, TheMiz said:

 

 

Anyone who had bought this package THEN had it cancelled have both copies ?    

On Tuesday some on here said they got letters saying their package was cancelled do to the error.

 

Someone on FB said he is waiting for a resolution because his was cancelled by an agent at Royal. He said they were working on it for him

25 minutes ago, TheMiz said:

 

Do they have letters that it was approved then cancelled by Royal ?  

 

 

We have letters

4 minutes ago, tennislvr8 said:

ANYONE and I mean ANYONE who can find ANY fault with that letter needs to crawl under a rock and stay there for eternity. 

I don’t think any of us really give a care as to why, as long as it was honored.

41 minutes ago, mommao729 said:

Did anyone not get an email yet? I did. My son didn’t. 

Just received the email

They honored it

1 hour ago, SaltyButSweet said:

Someone on Facebook posted that they booked it over the phone with Royal and were told it is a holiday promotion for 2020 sailings. Happy 4th! God bless America!

Someone in my group called and was told it was an error and it was not honored.

2 hours ago, SteelCityCruiser10 said:

Wow,  I bet they never catch it.  😴  😉.   I’d book that SO FAST.

Good Luck & please report back whether they end up catching it or not.

They are catching it.  After I booked it for Symphony, April 2020, I couldn't get back into my cruise planner.  I was on FB and people are saying they called because they did not have an account and were told it was an error and would not book it for them over the phone. I'm hoping they honor their mistake.  Time will tell.

What do you expect they are just following the example of their leader Mr. Bayley; he blamed us ‘the customers’ for the problems with the rollout of this ‘great piece of work website’ half way through the second paragraph in his letter on Facebook and I quote ” The root cause of everyone’s frustration is a combination of many guests having created multiple accounts over the years, the elimination of being able to select amenities and preferences online for our loyal Crown & Anchor members, and mistakes we made in developing and implementing the first release of this new capability.”

WOW, really?? No accountability whatsoever. Now I have several cabins for family booked that have never been on RCI and I no longer see the link to put their info in for my OBC. Guess that's gone too. :(

I attempted several times, didn't work for me.

I finally gave in and called, fearing I would be on the line for my entire lunch hour, but only for about 20 minutes. Unbelievable, it was MY FAULT according to the rep, my fault or whomever set up my account because the "T" was missing from my last name. Lady REALLY???? I have been a C&A member since 2006, NEVER has my name been misspelled until they (RCI) started screwing up the website. My Fault, I left the"T" out of my name, It's on every sign and sail card I have, I've had the same last name for 39 years, I know how to spell it. ACCOUNTABILITY, no, just blame the customer. WOW. after attempting to get into my account for a month, I was very proud of myself, I didn't get loud or act crazy, I was too cool, but I think at this point, I'm just over it.

Now to the great things, I can actually see all of my past cruises and still need to add my upcoming ones, but it's ok, I can work with that.

So was I

 

Royal told me to log in go to settings write my C&A # down cause I will need to re-enter it.

 

Change my birthday by 1 year and save.

 

Go to Dashboard and make sure C&A# disappears.

 

Go back to settings correct the birth year then Log Out.

 

Wait 1 minute the Log in.

 

Then re-enter C&A # if not there. save again.

 

Log off, wait 1 minute then log on again.

 

After that my points were corrected.

I attempted several times, didn't work for me.

For three weeks I have been attempting to get into my account. Still shows I have zero past cruises and no upcoming cruises, which I do. I use the old URL to get to the cruise planner, but when I click on anything else, I get kicked into the new system. after the initial 24 hours, it still tells me that my C&A number does not exist. I'm one cruise from Emerald, but my number does not exist... when will they realize this is NOT working. Put the old site back up, test the new one internally before putting this out to the public. I've become exhausted with this entire process.

Traveling on Oasis with family, including 80 year old. She gets around pretty good. We booked 2 clamshells, just wondering which part of the beach has the clamshells and how far would it be from the ship....T.I.A.

Costa Flavia was my first cruise, I was 15 and went with my Grandmother and friends. Had a blast. The most memorable thing for me was our head waiter. His name was Frank and he would meet us at the dining room door and he would put his arm out to escort me to our table. He called me Susie Baby, and it was awesome to hear in that Italian accent. I was determined to grow up and find Frank, lol. I think he was my first real crush.

I cruised the Magic in September and it was awesome. Have a friend that booked for a family reunion Winter 2017. The Cruise director was really great, and the staff was plentiful. Why all the cuts? Does Carnival just not care?

Who was the cruise director on your cruise?

You can watch the ships leaving from that cam.

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