nivek82

I sent the email and it took just about two weeks. Since their system rolls on February 1st I assume that’s why it took a while.   In their response they actually told me if I don’t qualify by points I will need to contact them again next year to rematch. 

But can you get a drink from the restaurant without eating there?

Thanks I looked at the boarding pass and the online account and both show nothing. They did say it could take “some time” so I will keep checking and follow up with a call if it’s not showing up before we are to sail. 

D+ on royal and just booked our first cruise on X.  We get offers from Casino Royal all the time so we called BCC and they were able to see my play on Royal and offered 60% off the rates of the cruise we were looking for.  When we booked we were told this was off the "all inclusive" price but my question is where can I see and more importantly confirm that both the drink and wi-fi packages are added?

Just the other day I finally saw where they added the tips (and can see that in the edoc) but where can we validate that the basic wi-fi and classic drink package are included?

I've cruised Royal enough to not "trust" any of their IT systems so trying to get the validation done so there isn't an issue onboard.  

I'm also still debating if I should upgrade either package.  From all the posts here looks like I can decide on the wi-fi upgrade onboard with not much difference in price but the drink package still have me questioning.  

How does the draft beer work regarding packages?  Is it like the water and only the brands listed valid even though others might be under the $10. 
 

Booked first cruise and have the same question about if I should upgrade or not. 

Same.  I was like "I knew I didn't want to be at work today"

So our experience at port Everglades for allure was they didn’t check anything. Got to enter the suite line that just made security a bit shorter but after that we were grouped with everyone else. We did have to wait in the terminal about 15 minutes as they were letting only one group of people waiting in chairs in at once. I was able to point my phone at the ship and get on the ship wifi so I could book shows. 

On Allure the casino manager was making announcements that smoking was only for people actually playing. I did see people walking by smoking but there are less than used to be. Another thing I like is they removed smoking from the bar area. 
Now at nights does the smoke get thick, yup but it’s a big casino so doesn’t feel as bad as others. 

I’ve tried to look but can’t find anything. Can SEA class (Junior suite) arrive an hour early?  Specifically port Everglades. 

We took our child on many cruises and in the age range that was asked (and younger.)  If you're comfortable with having a child in the nursery then it's a great experience.  We would book the night (just before dinner) and drop off our child with bottles and go eat then come back in a few hours and pickup the kid for bed.  The bottles were not warmed up but for our kid not a problem.  I sometimes think that sleeping while being carried back to the room is how our kid  sleep past anything these days 🙂  Back in the day they used to give parrents phones to take with them when they dropped off a kid in the nursery should something come up but we never had a call (except for maybe bring another diaper.)  They used to give you a small bag when you first checked in that we would fill with diapers, clothes, bottles and bring it with each night.  Also not sure if they are still doing it but you could check out toys from them too.  That was great to get "new" toys for the room every day or so. 

We finally had to call for two canceled cruises back at the end of March.  Received the FCC but still waiting on the taxes and tips.  I didn't think of it until someone else in our party got money back and we haven't.  Of course we called and the answers they gave were disappointing and lies.  For one cruise they said they just started the refund process the day before (then how come our other party already received money back almost two weeks ago?)  I would love to rebook my FCC but I'm not putting in any more money until I get what I'm owed back.  I'm going to give them another few weeks but then probably just ask for all  the money back and forgo the FCC.  

Did you get a return on your taxes / fees / any prepaid gratuities? Just trying to see when I might get those back compared to others (these are for the cruises they canceled but you got the FCC for.) 

This should be interesting to watch for a while.  We had two cruises booked for Spring Break.  I had a feeling it would be canceled and waited to see what they would offer.  Sounds like that was a good idea.  Hopefully by mid week next week they will figure out what they are going to offer and I won't be on the phone forever.  I used a gift cert on one cruise so I'm sure that will add something to the mix that they won't be able to figure out. 🙂

Anyone know if the casino will move offers they applied to a canceled cruise to another?

8 minutes ago, John&LaLa said:

 

 

SetSail pass😎

Ahh ok.  Funny that was the first thing I did when I booked my next cruise was to "check" the status of that.  Sad that I was expecting it to be wrong and surprised when it wasn't.  Anyone know if the casino host will allow my DW to buy a beverage package for one?  I don't need one (though maybe if I did I would save money in the casino) 

37 minutes ago, John&LaLa said:

I also logged on to website when I got home to check my status

What website is this?  I looked at the offer website but don't see a place to see the status.

On my last cruise I took a picture of the total points on my phone that showed my name on it as well so I could "make sure" as I trust a RCI computer as far as I can toss it.  

I had the same problem when someone else bought us a cert.  I wound up contact C&A and sent a copy of the receipt that I had from the on-line check out.  A few days later I received an email from rcclgiftcertificateinbox@rccl.com with the cert information.  

Note on the certificate is that you can't use them to pay from the cruise unless it's more than 10 days before final payment as the only way to use them to pay a cruise is to fill out a from on-line.  We missed out on one cruise as we booked past final but did use it on another.  On the one we used it we expected to get some type of notice that it was applied but never received that either.  I went in and checked "pay remaining balance" online and saw the amount owed was down by the GC amount.  

Their systems are famously bad and with these certificates it's very noticeable.  

The few times I've been on a ship when this happens they have set the clock ahead the same night as you would at home.  Yes that might be the night before you leave.  I was actually on a cruise where the did the normal move ahead two nights before we left and then again the night before we disembarked.  I was surprised many people weren't late.  🙂

I thought this is why people drink in the casino.  I figure the amount drinks kills anything else. 🙂

Over thanksgiving we were downtown. What a great change!  

15 minutes ago, Ourusualbeach said:

Has been for a while. 

 

It wasn't on there at the end of November so not sure what "a while" is.  Thank OP for the notice. 🙂 

Has anyone been able to buy only one drink package because the other person in the cabin is prime (or higher?)  I know I've read about people calling and getting one refreshment and one ultimate drink packages but with someone having prime it doesn't make that much sense to buy a drink package.  I guess since the casino program isn't like land casinos that if you book on a casino rate or discount I don't think they are going to ding you that much for a no play cruise.  Just wondering if anyone else out there has tried or asked.  I think as it gets closer to our sail date I'll contact the casino manager on-board as well but again just checking if anyone had any experience with this.  

36 minutes ago, John&LaLa said:

 

Diamond event up there occurred as far back as the Monarch days. 

Correct and it was a surprise when they didn't carry the "event" over to NE when she rejoined the fleet.  Originally the event was only beer and wine too and was a surprise at the time on the Monarch and Majesty as they didn't have a CL and that is how the event started.  The few times I was on the Majesty the event wasn't attended that well but had what I thought was the best setup.  I always wondered how you could have something like that on one ship but then look at Empress and them have nothing.  Did make me rethink ever booking Empress (and since the removal of Cuba I've looked but never booked because of that.)  

18 hours ago, LorraineP said:

The tone of the "oh well" Pinnacles would undoubtedly change! 
 

DEFINITELY

I was going to say this site is cracking me up.  All the people with the "oh well" and "ship happens" comments of course are now in a level where these changes don't bother them.  Of course some of the same people were all pissed off many years ago when Diamond were kicked out of the CL and before a DL was created.  Funny how getting to P makes a difference to some.  Here's an idea give better discounts on drink package and create a standard price so people know in advance what and actual sale price is and none of this matters anymore.  

They are still a company and out to make money.  They don't actually "care" about anyone, why would they.  Sure they want people to come back more and more but they don't "owe" any of us anything.  Is changing what is promised without being clear crappy, sure.  Could they of done it better, probably. 

20 hours ago, John&LaLa said:

 

Unfortunately kids don't get vouchers to begin with

Yeah that's the bummer.  They should.  

Would be nice if they let kids get this too if they are the same level.  I'm even fine if the only allow it to the kids that "earned" the level.  I'm sure people will start to complain about that too but since they never got soda with the old coupons I doubt they will get this with this new "perk."