Margo39

Thank you so much!

Thank you for the advice, everyone. After spending another two hours on the phone, we found a customer support rep who took ownership of the issue and fixed it. He had to call us back multiple times, but in the end, he got the job done. Since we had cruised with Princess in the past, they had to delete all new accounts that were not associated with the primary loyalty account. Several prior reps had told us that they had done this, but it hadn’t worked until we found this one guy who was diligent in getting the job done. He was in customer support, by the way, not in tech support. We are so grateful to him. There is still an issue with the app, but I really don’t have the patience to deal with it and for now, and possibly maybe forever, we will be logging in to the app with the booking number since that is the only way we can get in. Unless we are completely blown away by this cruise and the staff, we will likely never cruise with Princess again. Fed up.

Is anyone else having significant technical issues with the website and the app? At this point, I have tried to "register" to see my sailing so many times that there are multiple accounts. I've spent at least FIVE HOURS on the phone with Princess to get this resolved and I can't get any answers or help. Each time, they tell me that they will merge the accounts, it will take 24 hours, and to call back. When I call back, we start all over again. I can see my sailing on the app, but can't get into the website. I can't see prior sailings. This is SO frustrating, and it's souring me on the brand completely, probably forever. Totally unacceptable. What's going on? Does anyone have a direct number to IT (not the medallion people) so I can talk to someone who can resolve this?