It is awful! I am trying to reach someone at Azamara regarding getting reimbursed for expenses after contacting covid on the Quest in early May. I'm on hold forever, or half the phone messages lead me back to the RC people. When I first got back, I was dealing with RC, sent everything to them. Now they say we have to deal with Azamara, and I can't reach anyone, nor are they responding to my emails. We did have the Cruise Care insurance. Will never use this line again. Don't blame them for getting covid, but their response since is beyond terrible. The guest relations team on the Quest assured us our expenses would be taken care of, what a joke.
