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cruiserss

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Posts posted by cruiserss

  1. I've been to Cartegena twice.  There were plenty of cabs at the port.  The first time, the cab driver stayed with us all day, took us to the fort, and the walled city, and back to the port.  The second time, we just went to the walled city and walked around on our own. I never felt that it was unsafe.  

     

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  2. I just got off the Westerdam yesterday. Thankfully, my companions and I were not among those who were sick. I've cruised quite a lot and never been on a ship with a major norovirus outbreak before,so I have nothing to compare the Westerdam's response to. All I can say is that they took it very seriously, The captain made several announcements about it, and asked that everyone wash their hands after going to the bathroom and before eating while singing Happy Birthday twice to ensure clean hands. He also asked that you use your own bathroom, instead of the public bathrooms. The captain said that Purell is not really that effective against norovirus. In the buffet, no one was allowed to get any food on their own. Everything was handed out by a crew member. We noticed that the entertainment staff and Park West staff were brought in to help distribute food. The only place this was a problem was in the drinks station where it caused long lines. The tables in the dining room were cleaned after being used, and bread and butter were handed out by the waiter instead of being put on the table. At night, I noticed the buffet tables being thoroughly cleaned. However, during the day, they were just being wiped down.

    I was careful not to touch the banisters when going up and down stairs. I also pushed the elevator buttons with my elbow instead of my fingers.

    We were wondering if a thorough cleaning of the ship was being planned before the next segment started, so it's good to hear that it was done.

  3. Have tried 15 times to put credit card info in. It keeps stating to check credit card info. We called credit card company and they don't see anything was trying to be charged. Any ideas?

     

    I found that using credit cards issued by banks gave me the same problem. When my husband called they also didn't see a charge going through. What worked was using a Mastercard or Visa that was issued by a store. I never received an email with the tickets, but after the card went through there was a pop up box with an option to download or print the tickets. It was on the bottom left of the pop up box. I didn't see it the first time I ordered tickets, and had to get the charge reversed. Then, I read somewhere that there will be an option to download the tickets, so I tried again and saw it.

    Good luck!

  4. I had the same thing happen..never got an email, etc, had to file a dispute with my credit card co. and they issued me a refund on my next statement.

     

    I think I am going to have the same problem. I still never got an email, but the charge on my card is still "pending". According to MasterCard, the charge can take up to 48 hours to either go through or get dropped. I'll wait until the charge goes through and if I still haven't received an email, then I'll take it up with the credit card company. I've also sent an email to the contact address on the Muze site, but I don't really think I'll hear back from them.

  5. We had no problems using our MasterCard, went through straight away. We are from the UK, don't know if you're from the USA, as I've heard you guys can have problems using your cards abroad and on foreign websites. Have you spoken to your CC provider to see if they're blocking the transaction.

     

    Sent from my HTC One_M8 using Tapatalk

     

    We found one last MasterCard that we hadn't tried yet - and it went through. We called the credit card company and the charge is pending. However, no email has come with the tickets...(also checked spam folder) and I mistakenly closed the window that popped up after the cc went through. So right now, I'm just hoping that we get an email soon.

  6. We had no problems using our MasterCard, went through straight away. We are from the UK, don't know if you're from the USA, as I've heard you guys can have problems using your cards abroad and on foreign websites. Have you spoken to your CC provider to see if they're blocking the transaction.

     

    Sent from my HTC One_M8 using Tapatalk

     

    We are from the USA. The error message looks more like it is coming from the Muze site and not the cc. We called one of the cc companies and they couldn't even see that a transaction was going through. We'll try to call again, the customer service person that my husband spoke to the other day did not seem very bright.

    Thanks for your quick response.

  7. I have also been trying to buy tickets on the Muze Site for the past several days. My husband and I have tried every Mastercard and Visa we have. We are also getting the error about checking the credit card information. We've been putting in an address of a hotel in Istanbul even though we will not be staying there. Does anybody who has bought tickets recently have any advice as to what we should do? We're getting really frustrated at this point.

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