Cruisepurl

This saga is now at an end. Our TA phoned Princess this morning and was told that they hadn't received a request for FCCs from AON. She then contacted AON who "actioned" the file and, just like that, we have the FCCs. Phew.

Thanks for this @Steelers36. Maybe this is the best way to go. Otherwise we could be waiting a long time .....

Our TA made the claim on our behalf. She forwarded an email from AON saying that they had asked Princess to apply the FCCs and that any correspondence should be with the cruise line, not with them. I don't have an AON reference number so can't check our status on their website. However, I'll check with our TA in case she has the AON reference number. Thanks for the suggestion.

Just over 4 weeks ago we cancelled a Princess cruise under the "Cancel for any reason" clause of the AON Princess Platinum Plan. Princess was very quick to refund the cost of the excursion we had booked and the port fees but we are still waiting for the FCCs to be issued. I phoned the general Princess contact number and got nowhere. I asked them to transfer me to Customer Relations but was told that wasn't possible and was advised to email them. I did that and got an automatic reply saying that they were very busy and that someone would be in touch asap. Again, nothing. I then tried calling a CVP with whom I'd had no prior contact but who had sent us the usual introductory email. I left a voicemail as she never seems to answer her phone and, again, no response. We are waiting for these FCCs so that we can book a future cruise. This is so frustrating. Any ideas about next steps?

In my search for a cruise I've noticed that Mini-suites numbered R514 - R521 on Deck 12 on Royal Class ships are often the only mini-suites available. I imagine there must be a reason why these particular cabins are not being booked. Can anyone explain this?