Due to the huge line down at Customer Service we did not complain for a couple of days. At that point they did offer to move us to deck 12 but we had moved in and did not feel like packing up and moving again. Their second offer was $300 of "on board experience". Spa, shore excursions, specialty dining and photos. We're more casino and drink people but they wouldn't do that for us. we did accept an excursion and dinner. We feel that they could have offered us the $300 of onboard credit. We tried to convince them that we are not spa, excursion or steakhouse people. Their mind was made up and thing weren't going to go our way. I think they could have found a way to give us a heads-up before we boarded. Anyway, still had a good time.