I stated that the new price for the cruise I booked has gone down significantly and when both, my TA and me, asked NCL if they can offer a form of compensation, like I heard others were getting, they said "no!" We are not talking about an inside cabin but about their premium product: Haven suite.
I complained about the lack of consistency in handling these situations. To me it matters whether a company has policies in place they would follow and that a situation like this shouldn't end up like a price negotiation at an oriental bazaar.
Whether it is before or after final payment is not important. Important is how NCL is treating a customer who is ready to pay for their most expensive product. Here, from my point of view, they failed.
They did not want to compensate, and now, after days of back and forth, they are willing to issue a FCC. Btw, it is not the full amount of the reduction in price.
My personal opinion, not that it matters to anyone else, is that if companies do something that has the potential of annoying valued customers they should have a good plan how to handle it. Some customers may not be coming back if they are gone.