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scottie920

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Posts posted by scottie920

  1. 18 hours ago, ChucktownSteve said:

    We have a May 2022 Regent cruise where the final payment was due next week, five months before sailing.  However this morning I received this email in 8 pt type. I had to enlarge it to read :

     

     

     

    IMPORTANT INFORMATION REGARDING YOUR UPCOMING CRUISE

     

    DATE OF ISSUANCE: DECEMBER 6, 2021

     

     

     

    Dear Valued Guest and Travel Advisor

    Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. We are modifying our payment schedule for your voyage departing in May 2022 — for any reservations that have not yet been paid in full, final payment will now be due 60 days prior to cruise departure date.

     

    For reservations where final payment has already been made, cancellation penalties will not start till 60 days prior to cruise departure date.

     

    If you have questions regarding this matter, please contact us using the phone numbers below.

    Sincerely,

     

    Regent Seven Seas Cruises

     

     

     

    .

     

    Pleased to see Regent being proactive enabling passengers to have more time to make informed decisions without financial penalty. Currently restaurant reservations are open 90 days before embarkation (when final payment was originally to be made) just wondering if this date will change to 60 days? 

  2. On 11/7/2021 at 9:33 PM, NCCruzQueen said:

     

    We were given our boarding time after we completed the online Guest Registration, Health Attestation & Ticket Contract Complete section.

    Is this after final payment. We have completed all of above pre final payment but have not received boarding time. We cannot check in as yet.

    Thank you.

  3. 1 minute ago, the penguins said:

    Very easy and the results go direct to Celebrity as well. We had the test Tuesday at Stanstead,  were quoted 48 hours but had them late Wednesday. If the results don't arrive just go to Southampton at your check-in time - if Celebrity don't have them they have facilities for a rapid test (30 minutes). 

    Thank you. Reassuring . Just hope we don’t fail. Would be extremely disappointed to miss cruise after waiting so long. 🙏🤞🛳🍾

  4. 20 minutes ago, woodards said:

    Any one had a CELEBRITY MOVEUP offer on a staycation cruise?

    Not received anything and get an error when I try and access via direct link.

     

    15 days from sailing.

    Had an email 8th August for 28th sailing. Asking for bids on all suites. Already in Sky and I found this strange as there hasn’t been any availability Suites for a few months. 
    It is normally 21 days ahead of cruise.

  5. TBH I find this unacceptable. Suite passengers pay a premium for extended service including early embarkation WITH Priority lines. Looking at the queues there appears to be no organisation and no celebrity staff available to sort it out. 
    If guests are not sticking to their allocated embarkation times and turning up as early as they can. This will contribute to the chaos.

    Celebrity need to address this problem or they will lose loyal customers. 
    Sorry rant over.

  6. 2 hours ago, KaryEstelle said:

    Hello would anyone have any idea when the last disembarkation would be from Celebrity Silhouette on the 18 - 27th September cruise, please?

     

    We were thinking of booking a taxi to Heathrow and aren't sure what time to book it for.

     

    Thank you for your help.

    Departure details from app. Elite and Elite + Guests Tuscan Grille from 7am to 9:45.

    Suite and Zenith Guests The Retreat Lounge from 7am to 9:45 am

    Concierge Guests Grand Cuvee  from 7am to 9:30.

     

  7. 12 minutes ago, woodards said:

    PCR Test booked for our 4th September sailing.....all very slick so far. Some very random test locations, closest for us is 50 min drive away in a small market town!

    We received email on Sunday (8th) for our 28th Aug cruise. Our local Eurofins test centre was not listed and the closest was over 50 miles away. Called Eurofins customer service who I have to say we’re absolutely brilliant and they were able to book me and other half in at the local site (3 miles) for 25th August. If not sure give them a ring or email. Very helpful.

  8. I have received move up offer email exactly 21 days until cruise. I have the opportunity to bid on all suites above  (I’m in Sky) however the retreat on my cruise is fully booked when trying a new booking with no availability.

    Am I wasting my time bidding? 

  9. 5 minutes ago, Wichenford Wolf said:

    The latest rules say that cruise ships can now take 50% of their capacity, which in the case of Silhouette would mean 1,443 passengers (compared to 1,000 until 19/7).

     

    Our 14/8 cruise is still being advertised widely and I guess Celebrity will want to fill to the legal capacity.

    Do you think the 50% capacity will be by cabin type for example 50% suites, 50% aqua, concierge, verandah etc to allow some sort of social distancing due to location or will Celebrity operate first come first served and once 1443 passengers has been reached stop selling. Just noticed most of the Retreat suites for staycations are ‘sold out’.

  10. 38 minutes ago, hampshirelad said:

    Just popped to local ASDA for petrol and a EUROFINS Portacabin was being set up in the car park. When I enquired about testing was advised it was invitation only Cruise passengers. Hopefully this is one of many being set up across the UK and passengers will not have to travel too far. 

     
    Would be really good to know where in the Uk this Asda was ?
     
    Many thanks

    Sorry. Cheltenham in Gloucestershire. 

  11. 16 hours ago, jeffess said:

    Hi CambsCruiser82

     

    My experience was the same as yours.

    Had Eurofins test early afternoon in Bristol yesterday and got my result a few hours ago.  Arrived at location well before appointment time but they didn't mind.  Great staff. 

    Can you advise where the Eurofins test centre was in Bristol please? Thanks

  12. 1 hour ago, bikerunner said:

    I agree, for the shorter cruises 7 days or less it does make sense to do but longer ones not really worth it overall.  If you already have the premium pkg I usually find this sufficient overall.  

    Thank you to all very helpful.  $9 pppd plus tax? No discount for Captains Club membership irrelevant of status? Last question..how do you book and can you use OBC. Thank you.

  13. It’s seems to be extremely difficult to find this information on the Celebrity Website or in the cruise planner of the booking, which only shows the full cost of the packages, not the upgrade specifically to your booking, which isn’t ideal. I suspect it might mean we will have to speak to customer services if we can get through.

  14. Firstly apologies if this topic has featured before unfortunately cannot trace answer.

     

    We have Premium Drinks Package included with our Suite. We also have Captains Club status which I understand gives a discount on Drinks Packages and any upgrades.

     

    Can anyone please offer any advice on  what the upgrade daily cost per passenger would be from premium drinks package to ‘drinks and more’ package and if any Captains club discount can be applied. 
     

    Thank you.

     

    Regards

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