18 minutes ago, oceanlovinmama said:

Wrong....you should be though.  They have promised you your money back, but you aren’t giving them the time to follow through.  Do you know how many people they are dealing with, and with a reduced staff? Give them a break...but my agency may not allow us to do business with clients who do this.  It takes away any protected commission and technically the supplier(cruiseline) could come after us for payment.  It’s a huge headache for people who can’t be understanding and patient.  

Really, is this the "My way or the Highway" mentality. When Princess 1st cancelled their cruises, they knew how many people would be affected. To get refunds, first it was 30 days, then 60 days, then 90 days. Princess is the one who is constantly changing the rules.While I understand the reduced staff issue, perhaps some of the "top executives" need to start doing some of the work to help those who were promised a refund. Think back as to the leniency that was offered to the cruise line customers if they were a few days late on making final payment, were they given any "breaks"? Exactly how long is "giving them time to follow through?" I am all for protecting "your commission" but not at the cost of not protecting the customer.

1 hour ago, AF-1 said:

All good points made by Cruise Raider, mayleeman, pms4104, and gmjc2.  BTW gmjc2; you mentioned you are still fighting insurance company for over two years;  is that correct?

No I have more important issues I am dealing with right now. 

1 hour ago, Cruise Raider said:

 

You may want to check into Princess Vacation Protection's definition of pre-exisiting condition.  

 

*Please note the following restrictions: Princess will not waive their cancellation fee and provide a cash refund, should you cancel or interrupt your cruise vacation for any of the following reasons: • a condition that first presents, worsens, becomes acute, or has symptoms causing a person to seek diagnosis, care or treatment, or prompts a change in medication, during the 60 days before the Cancellation Fee Waiver Program is purchased

 

So, not sure if it is too late but if your wife's brain tumor was there since birth and you purchased the cruise and PVP plan in good faith without any acute flare up or treatment provided within 60 days of this purchase, you may still have grounds through the insurance to retrieve your money from the insurance company.  

I doubt at this point with all the cancellations, this is a problem that you can count on Princess to rectify.  But, maybe, if it isn't too late, you should revisit the insurance policy to see if your wife qualifies for a refund.  It's tricky since you had already accepted the FCCs.  

Unfortunately it was an acute flare up in 2019 or she wouldn’t have needed the emergency brain surgery. The whole point of my original post was to show how Princess operates. There are some things that are not within our control, like brain surgery, or Coronavirus, but the idea of not being able to use FCC for uncontrollable circumstances , I should be allowed to get a refund. They have had my money since December 2018, probably rebooked my cabin for the 2019 Cruise and I have absolutely nothing to show for it except a $7600 loss. I am only requesting that I get back what I paid since I received absolutely nothing.

To answer rocketman275 that is legalize for "we don't care about what happens to you". Contracts don't automatically take away the concept of value received

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One of the lessons this experience has taught me is not to so naive as to believe that businesses and people who run those businesses will do the right thing. Instead of making the insurance company, that Princess uses for their insurance, spend the manpower, time and money to my possible legal challenge, I took the high road and said "they will do the right thing" down the road if there is a problem. As for their denying the claim, her brain tumor was probably there since birth, so it was always a preexisting condition.

Letter submitted to Customer Relations

My wife and I have a rather unique situation that I need help in solving.
Let me start out by stating that my wife and I are both Captains Circle Platinum members, have been loyal clients of Princess Cruises for many years and are shareholders in Carnival Cruise Lines, your parent company.
In March of 2019 we were booked on a 15 day Panama Canal Cruise. Approximately 2 weeks prior to the cruise, my wife underwent emergency brain surgery. We had the Platinum Insurance and we submitted a claim to the AON Insurance Company for a refund. They denied the claim stating that it was a preexisting condition. Since, upon knowing that surgery would be required and that we had rebooked the same cruise for April 2020 after cancelling the 2019 trip, I did not dispute the insurance companies claim and the final outcome that we only received Future Cruise Credit. I realize in hindsight, that my believing in Princess always doing the fair and equitable thing was naive on my part. I should have pursued a cash refund and not done what I considered the “right” thing at the time, I should have fought the Platinum Insurance outcome, even considered legal action if necessary. I believed that Princess Cruises would always support me as I have supported Princess Cruises.
Fast forwarding to March 2020, lightning struck again and my wife found out that she would have to have cervical spine surgery. The doctor advised us to cancel the April cruise and have the surgery immediately. He stated that based on her MRI she would not be safe and could have permanent damage without said surgery immediately. Due to the Pandemic that was not possible. Three days later Princess cancelled our trip due to the Coronavirus Pandemic. I filled out the paperwork in March using the option #2 for a refund and submitted it to Princess Cruises.
I am asking for a cash refund versus FCC based on the following information.
Princess Cruises has been in possession of almost $7476 of our money since January of 2019.
I have not been able to ascertain whether or not Princess was able to rebook our Minisuite Cabin to someone else for the March 2019 cruise. Based upon the cabin being in a sold out section of the ship for said cruise, I am inclined to believe that Princess was able to fill that cabin for that cruise.
My wife and I are both over the age of 70 and we both have immune disorders. I also have diabetes and a heart condition. Based upon our age, health issues and the outcome from my wife’s surgery in the next few weeks, we will never be able to cruise again after Princess starts sailing again.
In good faith, we had planned to continue to cruise with Princess, Also in good faith, I am requesting a cash refund of the FCC. We are both on fixed incomes and cannot afford to lose almost $7500. Thank you. Please respond.

Below is the request I sent to the CEO of Princess, after I was informed of their decision to not authorize a cash refund by a Customer Relations representative in response to the above letter

“Good afternoon Ms. Swartz. I know during this time of peril that you are very busy, but I hope

you will take the time, to help my wife and I.

Please see the attached letter I sent to the Customer Relations Department. I received a phone

call today from them, stating that I would not be getting a refund and that I would basically

lose the $7500, if I did not use it for a future cruise. Since my wife and I are no

longer physically able to cruise. We are both on fixed incomes and cannot afford to lose that

much money. I am asking you to review my request and reverse that decision. I am hoping that

you will do so.

A reply is requested. Thank you”

Yesterday, May 3 I heard from the Executive offices of Jan Swartz, I was told that they would not be refunding my money and that the FCC was the only thing they would allow. I have requested a written confirmation and also asked them to inform me if they were indeed able to resell the cabin for the original 2019 cruise.

Perhaps I am old fashioned in my thinking, but I have always believed that in any business transaction that “Fair and Equitable” means that if you pay for something, you should get something in return. Princess has had my money since December 2018, most likely was able to resell my cabin for the 2019 Cruise I cancelled. My wife and I are unable to cruise any longer, whether for our medical conditions, the Coronavirus, or any other circumstances. We still have not received any value. If you believe that Princess cruise has been “Fair and Equitable” that is up to you to decide. I for one do not believe they have been.
Based upon the final outcome, I will be seeking help and support from Social Media, government Consumer agencies, and TV and Newspaper Articles, Editorials and Consumer complaints. If this is the “New Normal” and that is how Princess is going to be doing business, perhaps a second thought in sailing with them is in order. “Buyer Beware” takes on a whole new importance.

I invite anyone who reads this post to post a copy of my attempt to get a refund, on his or her Facebook, Instagram, etc. accounts. I believe that everybody should be aware of how Princess Cruises has chosen to do business. I hope with this effort to educate people so that nobody else will suffer the same fate that my wife and I are experiencing. Thank you

7 hours ago, 1Gizmo said:

Diabetes has Type 1 type 2 and pre-diabetes.  Type 1 requires  insulin Type 2 medication and diet. Pre maybe on medication and diet. Are they goino restrict all types? I have Type 2 since 2005 with medication I have never even come close to needing to go to the hospital.  I'm still as healthy as many well below my age or healthier.

1gizmo, you should not post information about type 2 that is misleading, Type 2 diabetics can also require insulin. I know this for a fact because I am one. I didn’t have to take insulin for the 1st 25 years of Type 2 but finally I need a insulin shot to control my blood sugars. By taking insulin you do not automatically become a Type 1.

I have spoken with 4 representatives of Princess and none of them can give me a definitive answer. Two of them were not even aware of the April 14 statement from Princess that has been posted here. They definitely will not put anything in writing.

6 hours ago, cherylandtk said:

Have you contacted Princess and had them confirm your assessment of your inability to travel?  The policy does not clarify exactly what a severe, underlying health condition is, so the first step is to get confirmation in writing from Princess that they will not allow you to travel in the future.

While I appreciate all the information I gained from these replies , it seems like a lot of them are off topic and dealing with Gift Cards refund. Since I did not get any discount using Gift Cards and I am not looking to profit from the discount associated with Gift cards, I just need more info on getting a cash refund since due to the new health rules I won't be able to use the FCC.

 Thank you

We had to cancel a 2019 cruise due to a medical emergency, rebooked the same cruise for 2020 that was cancelled.

1 hour ago, cruzsnooze said:

How did you pay for an entire cruise with a FCC?

Anybody have any experience or knowledge about whether Princess can refuse to refund the money for a cruise that was paid for entirely with FCC, but was cancelled by Princess? Specifically if Princess will not allow a person who is over 70 with diabetes to cruise in the future without a doctor’s form. It would seem that if Princess indeed will require such a form and if the doctor will not sign it, that they are basically saying, “we have your money that you paid for a cruise for in the form of FCC, but we won’t let you use it”. Doesn’t sound fair and equitable to me.

Just saw this as well. What good is Cruise Credit if you can't cruise due to a "chronic medical condition"

"If you meet any of these criteria, please contact Princess as soon as possible, definitely before you travel to the terminal for embarkation. If you’re unable to sail because of these restrictions, you’ll receive a full cruise credit."

What exactly is a "underlying, severe, chronic medical condition"??

Enhancing Health Requirements

We will deny boarding to guests and crew if they:

• Have been in contact with a suspected or confirmed case of COVID-19 or a person being monitored for COVID-19.
• Are suffering from a fever or flu-like symptoms prior to embarkation.
• Have an underlying, severe, chronic medical condition.

16 hours ago, mbglib said:

When did you complete the form for reimbursement on independent air fare, if I may ask?  Thank you.

2nd week in March

I got a call today from Princess regarding a refund for my independent air fare for a Princess cancelled cruise. I had filled out a form for reimbursement, not realizing at the time, I had purchased separate air insurance. I had filed a separate claim with Princess approximately 30 days ago. I have since received the airfare back to my credit card for the flight from the insurance company. I informed the representative from Princess that I got my money back. I then asked the status of my refund for the actual cruise. She said that part of getting money back was being handled by a different group at Princess and could not get me a status update. When I mentioned the 30/60/90 day delay she said that it may be even a longer time frame.

59 minutes ago, nnzz said:

I received a call from Princess yesterday and asked that same question. According

to the Princess Rep I will receive cash back to my credit card for taxes and fees,

any cancelled shore excursions and the fee for my Platinum Insurance.  I had chosen

Option 1 last week when first offered but have yet to see any credits or refund to cc.

But what happens if you chose option 2 since you might be over 70 with diabetes and may not be able to do any future cruises?

Anybody know if you had the Platinum  insurance from Princess/AON whether or not you can get your money back (not FCC) if you had booked a cancelled cruise or had a medical issue and could not go on the Cruise? We used FCC to pay for a April cruise.

Thank you

Sorry the dates should be March 12 making the reservation and March 15 self cancel.

I know the difference between FCC & FCD. I was only including that to see if possibly that had any influence on it

"Last week on March 15th 2020 I placed a courtesy hold on a cruise in 2021, at that time it was due to self cancel I didn't make the deposit by March 18, 2020."

Last week on March 15th 2020 I placed a courtesy hold on a cruise in 2021, at that time it was due to self cancel I didn't make the deposit by March 18, 2020. I checked today and the courtesy hold date is now March 31, 2020. I am not sure if it has anything to do with the fact that I used FCC to make the reservation (at the time I made it I was using FCC and it was March 18, 2020 self cancel date with the FCC applied). I am planning on cancelling it anyway, but trying to call Princess is fruitless and you can't cancel online. I will wait till March 31 and hopefully it will just self cancel. My only question is since I was using FCC from a cruise cancelled by Princess on April 6 2020, will this complicate and delay my getting the 100% refund from the Princess cancelled cruise that I opted for by filling out the paperwork and submitting it to Princess last week? I am guessing that it will play out over time. It would be a lot easier if, at least during this "heavy volume of calls" period Princess would allow online cancellations.

Cancelled our cruise under this new email policy and got hit with a 50% charge for the hotel that we booked through Princess. Over $300 penalty. Not happy since the date we were staying at the hotel was April 4th. Most hotels have a much better cancellation policy. I will rethink booking my Pre-cruise hotel with Princes in the future.

The hotel was the Embassy Suites in Fort Lauderdale. 

Anybody know how the mechanics work for the refundable deposit for the new cruise you are making a reservation for? Since you need to make a deposit on your credit card for the new cruise at the time of booking and the future cruise credit will not be available for approximately 10 days, per Princess, what happens to the new deposit, will it just be refunded to your credit card account?

Also what happens to the onboard credit from the original cruise I cancelled, do I just lose it or is it transferable to the new cruise?

After reading all these posts, I fail to see very little that is positive and helps anybody reading them. Have we as people forgotten compassion and replaced it with negative, elitism comments? You can and should express your opinion, but do it with some sympathy for those that this virus is affecting. Let’s try a little less to “attack” and a little more to help people find an equitable solution. Perhaps more people would read and post things, if they didn’t feel like they were being attacked.

I will get off my soapbox now.

Thank you

Looking for input as to what to have phone, tablet, apple watch settings set to on the cruise. I realize that with the Medallion now being used the settings may have changed. I don't plan on using my phone or tablet for any phone calls. Just email. I don't want to get charged by my carrier because of some random robocall or text message. I will be using the phone/tablet for the onboard Medallion apps. Using apple watch just for daily use.

Thank you😀

Chocolate Martini available?

We booked our cruise under "the All Aboard" sale, I don't see that listed under any of the add-on sales category. Anybody have info?