I have been a huge fan of American Queen Voyages in the past, but they are currently a company in CRISIS. Over the past 2 years we have had 4 cruises canceled by them within a few months of sailing. Two of the cancelations we discovered ourselves by looking online & noticing that our trips were no longer listed. We booked our trips while onboard and received good promotions. After AQV canceled, they did not offer us any special fares, resulting in any rebooking prices to be almost brochure rates. This year because of the late cancelation we are left without holiday travel plans. To add to the issue the refunds from AQV take multiple months to be issued & require a great deal of follow-up. I am concerned because this type of poor customer service occurred before Vantage Travel went bankrupt and I still have 2 future cruise " booked". Customer service refused to give us the email address of the new CEO which says an awful lot of AQV"s current philosophy.