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About Jeannie333333

  • Rank
    Cool Cruiser

About Me

  • Location
    West Sussex, UK
  • Interests
    Cruising, walking the dogs, cruising, cycling, cruising - oh, and cruising
  • Favorite Cruise Line(s)
    Royal Carribean & Celebrity Cruises
  • Favorite Cruise Destination Or Port of Call
    Anywhere that sails out of Southampton

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  1. 4 weeks before and 4 weeks after - so an 8 week period.... e.g. original cruise 1st August - can change to cruise in between 1st July and 1st September 🙂
  2. the last two guys have much more patience than me. I cannot easily read such a long post, with no spaces or paragraphs and written in small type. So no idea what the issue is. Whatever the OP is wishing to raise, good luck and hopefully if you sent it to RCI exec Team as suggested above, it will be laid out in a much more readable format 🙂
  3. whoa!! careful what you wish for...it would be implemented by the same IT dept responsible for their website, and you know how reliable that is!! 😂
  4. Hi, thank you. In this case I was onboard ship, doing a B2B, and made a booking on the second cruise using the certificate issued on the first - so not a Casino Royale booking, a regular booking with just the discount taken off. So that was the offer/discount - I was given the $500 rewards certificate to use on any new booking within 30 days, which I used within a few days of issue. The booking is a UK booking using UK terms and conditions, not the US. It costs me a fortune to call Casino Royale from the UK as we can't use the freephone number, and I usually get different answers to my queries - so I just wondered if anyone on here has had a similar experience and may be able to assist. If no one has any experience of this I will just call UK customers services and see if they know - but they are SO bad at giving different answers 😞
  5. Firstly, just to clarify, I am a UK cruiser so different rules on cancelling cruises apply to us versus the US, but not sure if this scenario would be different between UK?US Does anyone know if I 'move' a cruise from one itinerary to another literary (I'm looking at moving a booked cruise due to Covid-19) am I able to take with it the casino rewards certificate which has been applied to the cruise? We have a cruise booked for July and even if it goes (unlikely) we don't want to go with it! However, the cruise has a $500 discount applied to it and I do know if I just cancel the cruise and get back the despot as a FCC, I will completely loose the $500 & it won't be re-instated for another cruise. I just wondered if I called up and moved the date of the cruise to next year, will the casino credit move across with the booking? Thank you in advance for your knowledgable responses. Jean
  6. Hi Bob, this is specifically a UK thing. Its been around for some years and tends to be off most cruises. The person must first apply to get the Blue Light Card and prove their eligibility to get one. Once they have the card, the discount is available. Its also available on Celebrity Cruises. I was VERY excited when I first found out about it approx 12 months ago, and have benefitted ever since 🙂 Jean
  7. It seems to be different on different ships depending upon whether they have the RCI App, I think. I think the ships who use the App just have a one liner which is underneath the card number - and you have to tick it is you WANT them to convert. It was no longer an A or B option, just simply one option to tick is you wanted them to convert. However, as they completed ignored it, it seems a bit pointless! I do have a photo of when I completed it, just for my own sanity and so I can prove to them I did not tick the box - but it has my credit card details on it and I am not clever enough to delete off the card number on a photo, so sadly I cant post it sorry. It says: I elect to convert onboard expenses to my credit cards local currency using a currency conversion service'. it has a square box by it and you tick it if you want them to convert.
  8. Yes, we can but they would then refuse to pay it and as we have quite a few cruises booked with RCI I dont want to annoy them by not paying my bill! 😂
  9. wow, that is a pain - when I have corrected them in the past, they didnt issue new set sail passes, they just did it online. Its a shambles that they do this to everyone - anyone would think its deliberate 😱
  10. Hiya, no, I just tried it and that one works too...so now you have so many numbers you just dont know what to do with them 😂. That is another free number too.
  11. Thank you, I have that number as my D+ number. I always used to use the D+ freephone but now they have stopped using the prime phone number for UK cruisers to call - which is great news. For info, as I know you give out lots of useful info to people, all the premium cost phone numbers have been changed to ones that are charged at the usual local rate (at last). The contact number for bookings etc is now 0344 4934005 or 01932 834119 😁
  12. Hiya Lesley, I agree, no option A or B - but it has a separate line to tick is you want them to convert - so the option is still there.... sounds like I might be able to chase it - so I 'll give them a call. I would rather give the staff an extra $60 than RCI benefiting from that money grabbing conversion. 🙄
  13. Thank you - thats great to know and will save us time in the future. It also makes we wonder why they even bother to give us that option if they are going to ignore it anyway! We rarely use the Concierge, and after we have queued we think 'I wonder if the the Concierge could have helped'. So we will make sure we check with them in future 🙄 I take the photo because they also tell us at GS 'you must have ticked the box' - and so I show them a photo of the unticked box and they usually just change it to 'no conversion'. thanks again Jean
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