We were isolating in our cabin on Baja, when the captain made the announcement we were given no new times for disembarking, guest services were obviously busy so didn’t pick up (on hold for over 90 mins) and my crew chat too went unanswered after 10 hours, then it was closed with no reply. We therefore could make absolutely no new arrangements and had no way to talk to anyone about it.
`Some time well after midnight a letter was slipped under the door with our new times but it was way too late to do anything.
Added to this, due to the fire alarm in the terminal we were still on board over lunch,eventually we were told lunch would be bought to isolating guests but when nothing had arrived by 2.45pm we tried to contact room service - no reply and guest services -no reply and since they had reset the app ready for the next cruise we couldn’t even order on the app not even water… eventually after shouted messages to the room steward through the door he contacted someone who bought food. It had obviously been sitting out for hours because it was literally stone cold sweet and sour chicken, no hot drink and one set of cutlery between us. The whole thing has left me wondering wether to cancel the 5 weeks cruises I have booked with princess 😞