As a professional working in the not for profit industry for the last 35 years, I have spent my fair share of time in both "flop houses" and "homeless camps." I definately cannot say that the Observation Lounge looked like either of these actual, very real crisis locations. Was it crowded? Yes, at times. Did the people enjoying their time in a location, that provided both shelter and food, which they had paid for, seem to be enjoying themselves, as they had the right to? Yes, yes they did. Please consider, rather than throwing around hyperbole, a statement such as..." it was so crowded with people who got there and claimed crairs before I was able to claim my own chair."