So we were scheduled to book on our first Celebrity cruise 3/23/19. It included "free" gratuities, classic drink package, and $400 shipboard credit.
Our original itinerary that was booked as our paperwork states was as follows:
Weeks later we received notice that our cruise on 3/23 was cancelled due to dry dock extension, but we could book a week later for the same price and deal, with a bonus of $100 more shipboard credit for our inconvenience. There was no mention of any itinerary change from either Celebrity or our booking company at any time. It was proposed as merely a week's time change as a service to us.
I am now starting to book excursions and realized that our new itinerary the week later of 3/30 is distinctly different from what we booked for 3/23, and it seems exceedingly lower quality. Please tell me otherwise if I am incorrect:
I am absolutely disappointed in the customer service and communication with both Celebrity and our cruise company in that at no time was an itinerary change ever mentioned when they offered to rebook for the following week.