GroveGuy

Thank you for posting this Prairie Girl. While I never received a notification of my cruise cancelation from Celebrity, I was able to call the Redeployment phone number this morning and move my canceled 12-night Mar 3, 2025 Thailand & Vietnam cruise to the 13-night March 2, 2025 cruise, keeping the same discounts, perks and cabin that I had on the original booking. It is great to have this resolved!

Thank you for posting these phone numbers, Cruise Gopher. I just spent 20 minutes on the phone with the Individual Reservations number you shared (I didn't dial the extension, just hit 1). The agent did a lot of digging but I didn't learn anything conclusive on my Mar. 3, 2025 cruise. She said the Revenue Dept. told her the cruise was not canceled, but possibly overbooked. That doesn't really explain why so many cruises on the Soltice in early 2025 have the same issue, but I suspect it is as you say and the ship has been chartered, or has a charter pending.

I'm booked on the March 3, 2025 Thailand/Vietnam cruise that now shows in my upcoming cruises as canceled. I called Celebrity customer service again yesterday and the rep said he has no information on this cancelation. When I inquired about moving my reservation to another date, he said I could do that, but I would lose all of my discounts and perks. He went on to say that if Celebrity does officially cancel the cruise, I would then be allowed to transfer those discounts and perks to another cruise.

I'm having the same issue on our Mar 3, 2025 sailing on the Soltice. On the Celebrity website, in my upcoming cruises, it shows canceled, but when I called the reservation number I was told that the cruise hadn't been canceled. Very frustrating...