Ereggae

You are doing your best to nickel and dime and make Celebrity a version of Royal Caribbean.  I just got off the Eclipse and the dissatisfaction was uniform among the guests.  Aqua and Concierge used to have priority boarding now you are charging for a VIP Pass that no one used.  That row was completely empty and boarding was a disaster.  I have been cruising with Celebrity since the early eighties and it has always been a line for mature cruisers but you seem to want to attract a younger more rowdy crowd.  You already have Royal for that.  Cutbacks in the quality of food is also noticeable.

Everyone is hoping for a change at the helm as your changes are way too drastic.  We needed someone with fresh ideas not to create a clone of the parent company.

Thank you for the prompt response.  appreciate it.

My bid was accepted and the new Cabin number appears at the website and is reflected in the Travel Summary and Luggage Tags but does not appear in the App.  How long will it take to populate in the App?

9 minutes ago, DaKahuna said:

 

They can check you in based on your boarding pass.  The choice is up to you.  When we boarded for our current cruise, the muster stations were not manned so we kept walking and went to our stateroom, dropped off our bags, found out our safe was not working, told our stateroom attendant, and proceeded to lunch.  After lunch we went by our must station, checked in, and proceeded to our room. 

 

 

Thank you.  Just wanted to be sure as we needed the keys last cruise.

On 10/4/2023 at 5:58 PM, jimzgoldfinch said:

On our last two cruises, when we checked in, we were told that you could go to the muster station as soon as you boarded. Muster stations are usually on deck 4/5 and only takes a few minutes to be given the safety instructions. 

Does this mean you no longer have to retrieve your room key first before going to the Muster station?  Do they check you in from the Boarding Pass on the App?

Thanks K same scenario here.  Seems there has been a change if you can see the combined totals.  I never leave home without my summary.

Is there a way to have folios for both passengers combined prior to the cruise into one running invoice to avoid issues, especially since we have a lot of onboard cedit.  Would not like one person having a discrepancy over the other.  Took me all cruise last time to get issues resolved as the lines at Guest Services were very long.  This was after the Premier package was implemented so everyone that upgraded had problems as the shoreside and onboard systems were not in sync.  I had to wait almost a month to get a check refund.  On board accounting is horrible and despite numerous complaints they have done nothing to fix it.

5 minutes ago, Iwork2trav said:

ugh what a hassle, I am sure hoping this does not happen to us!

Just be aware as Princess does not have a very efficient accounting system on board.  It should not happen if you purchase the Premier Package up front and not upgraded.

Warning:  I did this on a prior cruise and the Premier Package was not recognized upon boarding.  One of us could not board as the medallion did not work.  After they allowed us to board and after we got our WiFi connected, or so we thought, we went to Alfredo's for lunch.  We ordered drinks and waited over two overs to be served.  By the time we got back to the room charges were hitting our account for the drinks.  We went back to the restaurant and they had no explanation.  This happened several times throughout the cruise so many wasted hours were spent at Guest Services getting the charges removed.  Finally, make sure the bartender is giving you what you paid for.  For example, the wine bars will have premier wines but the normal bars may not so you never know for sure what you are getting.  Please carefully monitor your onboard account and be sure to resolve all issues before leaving the ship.

Does the private ferry leave from the dock next to the ship or do we have to walk over to the public ferry dock?

Thanks.

Definitely worth it if you book it online today.  Black Friday sale ends today. 

Much ado about nothing.  Personal choice and experience.   I do just fine directly with the cruise line.

Galveston Saltwater Moms Car Service comes highly recommended.

This is the reason I book directly with Princess as, in addition to calling, the live chat is very efficient.  No cruise line will deal with you directly if you book with a TA.

Celebrity is always number one for me.  I only do Princess if itinerary is more favorable.

Take a look at your Express Pass - to the right of the barcode it will indicate PALL (Premium) or CALL (Classic).  If sailing too far out request a detailed invoice which I suggest you print and take with you.

You can call the Enhancement Team to upgrade in advance of the cruise.  That number is 800-722-5941.  Your Sea Pass will have the proper information coded on it from the start.  Same applies to WiFi if you need to upgrade that as well.  You cannot upgrade online as you will be charged the full price.

Celebrity's phone system is the worst.  I have waited over 2 1/2 hours and what annoyed me was that the representative was clueless.  Their website is a hot mess as well.  They have a live chat option but as soon as you click on it and start typing it disappears.  Princess has all these lines beat.  Their website and Live Chat is more efficient.  Same long wait, however, unless you call at 9:00 am on the dot EST.

Print and take everything.  Guest Services will not automatically honor anything if not in writing and may take days to work it out with the main office.

States clearly there.  I tried using and was told no.  Sorry about that.

FCC cannot be used towards deposits.

Infinity was moved to the Caribbean.  Updated itineraries are at the website.

Heard it is a waste of time.  Think there is a Margaritaville in walking distance to the port where you can get a day pass.

I booked a cruise on October 26th and today it is almost $800 more than what I paid.  Keep doing your research and check pricing periodically.  I do not trust "sales" as they manipulate the perks in some way to make it seem like a sale, when in fact it is not.

I am very meticulous when I book online.  I double-check, triple-check and until it is fixed to my liking I keep bothering them.  Case in point, I recently booked a Sky Suite, but only because of the discounts, but the perks I am entitled to were not individually listed, all it said was Retreat.  The last thing I need is to go on the ship and being told I have nothing.  I called several times until each item was itemized on the invoice and had them resend it.  Another problem was that each time I logged in the price of my cruise changed.  When they checked the system, a couple items from the itemized list was missing.  It is now all good and I have everything in writing and will definitely take that invoice with me.  I personally like the all included option.