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jackaboo

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Posts posted by jackaboo

    Has X cut back its call center staffing?

    in Celebrity Cruises

    Posted

    I have just been sent a 3rd version of my cruise contract.

    When looking through it to decide why, I noticed that I was down as:

    A) Mr instead of Mrs

    B) there was a spelling error in my surname

     

    I phoned Celebrity to ask them to change this, but heard a recorded message to say that the office hours are Mon-Fri 9-5.30pm

    Since when- more cut backs?

     

    I have gone on-line, to Online check in and made the necessary changes.

    Is this sufficient, or should I still telephone tomorrow?

     

    Hi

     

    UK call centre has had no changes to opening hours. Still 8:30AM - 20:00PM

    Did you call the correct number? Due to the seperation of Celebrity - Royal/Azamara in the UK, a lot of numbers have changed.

    Email offer from Celebrity - called them and they have no idea what it is

    in Celebrity Cruises

    Posted

    Jan

     

    There has been a lot of disruption in the UK Celebrity office recently. Most of the 084..... numbrs have changed. Many I have used in the past no longer work. I spoke to our PCS a week ago on Saturday [just before the start of the boat race] and they were in the process at that time of routing the phone lines to Guatamala [sp?] - presumable those for Royal Caribbean and Azamara and the parts of Celebrity going offshore. Our PCS [who has worked there sine the office was openned - and possibly others as well] is leaving at the end of next week. Much disruption and much unhappiness. I think the UK office will be left with inexperienced staff.

     

    Because he is leaving, our PCS was on leave when the 2015/16 Caribbean cruises were release and he passed our details to a colleague so that he could contact us as soon as the itineraries were openned. The name seemed as though it may have been South American but I thought nothing of it until we were not contacted. I knew from Cruise Critic that the cruises had been released. I rang the main number and booked our cruise. So I was happy. Then, I got up the next day to an email from the guy who was supposed to be looking after us. It said that he was now in work but could see that we had already booked. The email was sent late in the day UK time but probably morning in South America. I had understood that Celebrity was not being moved to the call centre in South America - just Royal Caribbean and Azamara. Is it possible that this is not so?

     

    Having said that, it has always been par for the course that the UK office is not informed about what is happening. I think that, at present, many are probably not as inclined as they once would have been to find out for you. Not sure that I have been much help to you but, at least, I have been able to have my rant!

     

     

    Celebrity Cruises UK team are still in the UK and they are moving from Addlestone to Weybridge.

    Their staff consists of staff members from the previous tri-branded set up.

     

    Unfortunately some of them are being made redundant such as your personal cruise specialist.

    Can someone please confirm RC's UK price drop policy

    in Royal Caribbean International

    Posted

    Where did you get that RCCL customer services is based in Guatemala from ?? RCCL UK are based in Weybridge Surrey

     

     

    The UK call centre for Royal Caribbean and Azamara has moved to Guatemala.

     

    Celebrity is still in the weybridge office.

     

    UK does not have any sorts of price match promise like the US. But sometimes they can do it, sometime they can not.

    Depends on the terms of whatever promotion is going on at the time really

    Cabin Category changes and Goldstein's Response

    in Royal Caribbean International

    Posted

    I must be the most undiscerning person ever. I enjoy the food and service at the main dining room, the ships are awesome, I'm good with the smoking policy, I like the itineraries,don't mind paying extra for specialty dinning or extra service ect..... and pens & paper....really. And please don't take this wrong but I don't know how you fit four people in one of those cabins. "

     

     

     

    AMEN!! I agree

    Deployment schedule: let the guessing begin!

    in Royal Caribbean International

    Posted

    BRILLIANCE seems to sail from Harwich. ;)

    ANTHEM is expected to be deliverd in April, so I think there is no ship needed which "fills gaps".

    it seems to be 100 % sure that ADVENTURE sails out of Southampton in 2015?

    Because ANTHEM could replace INDEPENDENCE and LIBERTY could replace ADVENTURE...:D but I do not think that this gonna happen...

     

    Either LIBERTY will operate on new Med itineraries or she will leave Europe, if the first possibility will not happen... we will see.

     

    Yes, Adventue and Anthem are 100% based out of Southampton in Summer 2015.

    Brilliance will be out of Harwich

     

    Indy will be heading back to the U S of A

    Deployment schedule: let the guessing begin!

    in Royal Caribbean International

    Posted

    Yes, it is more or less official that ALLURE is scheduled for a seven night Med cruise out of Barcelona throughout the summer season 2015 (May - October).

    Sadly the most beautiful port of the itinerary will disappear - Villefranche. :(

     

    Does anyone have any information whether LIBERTY will stay in Europe or will she not return in 2015??

    Would be a pity. :(

     

    Its fair to say she wont be cruising out of Barcelona. I can imagine where she will be base if stays in Europe apart from Rome maybe?

    I have a feeling we may loose her :(

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