suesinger

We are also waiting for a refund from our august 2022 cruise. We stayed one night in a hotel to finish the covid quarantine. We have received the FCC for the days in quarantine on the ship and the $100 per person food voucher. We got a check for the food. Food voucher took 5 months. We have been told our claim has been approved and to be patient for the refund. It is now over 4 months since claim approved. Every time we speak to someone at HAL they say someone will get back to us. Never happens. We had trip insurance and got paid for certain items. Ours is only a $400 claim. Every time we call HAL, wait time is 1 hour to over 3 hours. We are going on an Alaska cruise in May because the FCC covered cost of cruise, but may never go on HAL again.