MSC Cruises USA
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Sorry, I have a question regarding the Stretching Exercise class. Do you or anybody remember, what time will it be held? And this Stretching class is also required fee or complimentary?:confused::)
The Stretching & Abdominals class is typically held in the morning (approx. 8am) and there is no additional charge.
Regards,
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Hello! I've seen conflicting information, regarding the Orchestra. First, is there a mini golf course, a golf simulator, or both? Second, is there a movie theater on board, and lastly, is there an indoor park, so to speak, for children? Oh, and is there a covered pool area, as in the area can be used, even in inclement weather? Thanks in advance!
Hi rspohr2,
Onboard MSC Orchestra there is mini-golf on deck 15. On deck 14, you will find the children's areas that include both indoor and outdoor spaces. There is a large screen on the pool deck for movies under the stars.
To see the deck plans, visit: http://www.msccruisesusa.com/us_en/Images/Deckplans_OR_June2013_tcm12-80775.pdf
Regards,
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I have been trying to find an email for MSC here in the US. I cannot prebook any packages for my Oct 4 cruise. Each time I send a request thru the MSC website I never get a response. Is there a direct email for customer service so I no longer have to deal with the MSC website??
Thanks
Hi Sfdtiller,
We apologize for any inconvenience. Our reservations department is able to add any packages to your booking. You can call us directly at 866-545-8088.
Regards,
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The drinks included in the Allegrissimo Classic and Premium package can be consumed in all bars and restaurants, including the à la carte restaurants and
themed venues.
Regards,
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Can you give me an idea of the menu offering on your particular night?
Hi Cruiseguys2009,
We just added all of sample Eataly menus, for both Eataly Steakhouse and Ristorante Italia, to a Pinterest board. Check it out here: http://www.pinterest.com/msccruisesusa/eataly-menus/
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Dear MSC Cruises USA,
I'm cruising with my DW and DS5 in my cabin and my Best Friend has his own cabin but we all booked together. Me and my family are not interested in any drink package but my best friend might be. Is there any way my best friend would be able to purchase a package without us being forced to?
Sent from my iPhone using Forums
Hi,
There are several packages available that don't require that everyone in the booking purchase. We'd recommend the Allegrissimo Escape or one of the wine packages.
Hope this helps!
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Dear MSC - image did not work.
Sorry for any trouble. We've attached it again as an image and a PDF.
Regards,
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During our cruise last December in the Med, we purchased a cruise today cruise tomorrow coupon.
Two weeks ago we booked another cruise with MSC via *************.
Yesterday I heard back from their Director Reservations who indiacated they would not honor the coupon and give us the $150 OBC given the price we received was a promotion.
What angers me is that we discussed this with MSC Club rep onboard when we purchased the coupon. Every cruise we have booked has been discounted, we never would book a cruise at the brochure price. The rep assured us MSC would honor the coupon.
Well they did not in our case.
We apologize for any confusion related to the terms and conditions of the cruise voucher you purchased. We understand that a $25pp shipboard credit has been added to your account due to the inconvenience.
Regards,
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Why come I can't book the drink packages on my MSC reservations? I have not made final payment. Does that affect my ability to book excursions and drink packages?
We apologize for any inconvenience. Please call our reservations department at 866-545-8088 and someone will be able to assist you.
Best,
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Anyone that have a list of Wines included ?
For divina
Regards
A
Sent from my iPad using Forums
Hi Kajan1234,
Attached is a list of wines from the MSC Divina bar menu. Anything marked with an asterisk is only available with the Allegrissimo Premium Package.
Hope this helps!
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Hello MSC-USA, could you please update us on Divina's dinner wine package choices, such as which wines are available now with #551 and #552? thx
Hi neptuno,
Please see attached PDF with the selection of wines available on MSC Divina with the wine packages.
Best,
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Allegrissimo drink packages and vouchers are accepted on Great Stirrup Cay, but drinks are not complimentary for MSC Yacht Club guests as that only applies while in the MSC Yacht Club.
Hope this helps!
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We just booked a cruise on the Divina in September :D
I've never sailed on MSC and I'm wondering what are the extras.
Like, what drinks do you get (juice lemon aid ...) and what do you have to pay extra for.
Pizza? Included or extra? Sushi?
I saw they had a shop that has pastries, are they extra?? Is there a place to get munchies that don't cost extra?? (Boy I sound cheap dont I ) :eek:
I know the 'bowling alley' and the 3D theater are extra.
Basically I'm just looking for info on a new cruise line..
Hi Dogchopper,
There is a selection of juices, coffee, tea, and water available 24/7 at the buffet and they are served in the main dining room as well. Any soft drinks or alchololic beverages are extra.
The pizza at the buffet is free of charge, but the pizza at La Cantina di Bacco is extra, as well as pizza ordered via room service.
There are pastries available at the Divina Bar & Caffe Italia free of charge in the mornings, as well as a wide variety of breads and desserts at the buffet, but at the Pizza del Doge, there is a selection of desserts available for an additional charge.
Hope this helps!
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I'm currently booked for an Aug sailing on Divina in a cabin with another person who may not be able to go. If the person is unable to go can I switch that person's name with another and if so when is the latest I would be able to switch my cabinmate's name? Thanks.
Hi CruiserTB,
It is possible to change the name. If you do it prior to the penalty date (75 days before your sailing), there is no charge. If it's done between the 16-75 days prior to sailing, there is a $50 change fee and if it's done between 1-15 days prior to sailing, there is a $100 change fee.
Hope this helps!
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Hi CantSwim63,
You will be able to cash your travelers checks onboard the ship (there is a fee) and then you can use them to load your cruise card.
Regards,
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Hi SoFloDeb,
We've just added the breakfast and lunch main dining room menus to our Pinterest board which can be found here: http://www.pinterest.com/msccruisesusa/msc-divina-main-dining-room-menus/
And yes, the main dining room is typically open on embarkation day.
Hope this helps!
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how do we register using a birth certificate instead of passport? what needs to be in the issue date and expiration date? has anyone experienced this?
Hi mctoto,
Please contact our reservations department and they will be able to assist you. They can be reached at 866-545-8088.
Regards,
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We are traveling on Divina in Sept. 2014. We wanted to know if this cabin, 10087, would accommodate 3 single people? Does it have a sofa that turns into a bed? Thanks.
Hi NCMtnGal,
Cabin 10087 does not have a sofa bed.
Regards,
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I would like to know the hours of shows. If I have the second seating, the show is at what time?
Hi Saphir,
The show time for guests with 2nd seating is 7pm.
Hope this helps!
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MSC-
I was trying to download this app on my iPhone but after searching, nothing was found. Is the app only downloadable only while on board the ship?
Thanks!
Hi fp60,
The app is web-based and only available onboard, so it does not need to be downloaded. Once onboard, connect to the wifi and open up a new browser and you will be prompted to login.
Hope this helps!
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Hi everyone!
The Cabana Rentals are not available online because there is such a limited number. However, attached is a PDF form that you can submit to our reservations department. Once you have filled it out you can click on the top right corner of the page and click on the “Submit Form” button. Please note, it takes about 7-14 days for the requests to be processed. The code for the Cabana Rental on Great Stirrup Cay is GSC02. The Cabana is good for up to 6 guests so it only needs to be purchased once.
Shore excursion form v5_distributed.pdf
Hope this helps!
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I think the price for 14 vouchers to be used on adult drinks is PERFECT for me! 2 drinks a day is all I need. My husband does not drink. So after hearing that you can buy the vouchers separately I was surprised when it would only allow me to buy two nested of one! I can never get through to MSC and neither can my travel agent obviously as I've been waiting for over 24 hours to have them call me with a msc rep on the phone. I filled out a call back form on the website last WEEK! No word from MSC. Wow. This is so disappointing, my ship sails next Saturday. :(
Hi Lala1321,
If you send us a private message on the MSC Cruises USA Facebook page with the contact information for you and your travel agent, we can try to help. We appreciate your patience as call volumes are very high.
Regards,
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This may be a silly question but I have to ask :-) We are a family of 5 travelling on the MSC Divina in March. All 5 of us have smart phones. However, it is way too expensive to use them for texting each other while on vacation. Our Canadian cell phone provider does not have any decent package option that would work. And I would like to be able if possible to reach our teenagers if need be while on the boat. Wondering if we could buy a internet package from MSC on the Divina for the family and be able to then use facebook messanger to message each other onboard if need be? Is there wireless connection everywhere on the Divina if you purchase a package? And how much would a package cost for the whole week ....I am scared to ask...lol
Anyone know the answer to these questions?
Hi liveinns,
As Mattingly23 suggested, we'd recommend using the Web Traveler App. Once onboard, all you need to do is connect to the Wifi and open a new browser window and you will be prompted to login. There is no charge or internet package needed and there is a chat function that will allow you to stay in touch.
Regards,
PrePay beverage package
in MSC Cruises
Posted
Hi neptuno,
We apologize for the inconvenience. We've alerted the web team. In the meantime, please call us directly at 866-545-8088 and we will be able to assist you.
Best,