Isles of Shoals

Update: Once I reached someone other than my affable but useless PCC, this problem was solved quickly. After the PCC again insisted that he couldn't do anything for several weeks about the unauthorized Japan rebooking for 2023 which had locked up thousands of dollars due to me in cash and FCCs, I called HAL's main number and stayed on hold for an hour until a random customer service rep answered. She took care of this in five minutes, cancelling the unwanted cruise. I assume (fingers crossed) that HAL will stand by her promise that my FCCs will be back in my account in 24 hours and the small cash refund will follow in a few weeks. So my advice to anyone dissatisfied with a PCC is talk to someone else at HAL.

Is anyone else facing this frustrating problem? We booked HAL's October 202 circumnavigation of Japan, using future cruise credits from a 2020 trip that we had cancelled when the pandemic hit. But HAL for obvious and good reasons scrapped this year's Japan cruises three weeks ago. No problem. We promptly turned down the offer of a cabin on the 2023 version of the Japan cruise, choosing the option of converting our cruise price back into an FCC. That should be a quick process, right? Nope. I was ready to book a mid-June 2022 cruise today with the current 3-day deal. But HAL, ignoring our wishes, has assigned us to the unwanted 2023 cruise. Our PCC says a special "team" working on refunds won't finish its work until late this month. So although HAL knows it owes this three-star customer several thousand dollars, I cannot take a spring cruise without paying the full price in cash. That's frustrating and disappointing. The company has faced many tough problems in the past two years, but fixing this one should be simple: Give all affected customers their FCCs without delay.