SunLakesBob

On 7/8/2020 at 10:02 AM, roxievegas said:

 

I also disputed my charges for two cruises.  One was with Carnival on my costco credit card.  It took about 60 days from dispute, but I was notified that it was resolved in my favor..

My Princess cruise was with BA visa card - I disputed on May 8th and today is the last day that Princess has to challenge the dispute.  I called Princess earlier in the week - they said that they contacted BA at the end of May and was told that I had disputed it.  I called BA yesterday and they said that they had no heard from Princess???

Either way, when I log into my account with BA tomorrow - it should show that it is final.  I received a full credit on my account back in May, but they give you the song and dance that it could be reversed.  I do not like the way BA credit card handles their disputes.

 

I did receive my refund from Princess to my Costco Citi card. Still waiting for Citi to refund my money. They keep extending it. First it was to verify the funds. Now it is to process the transfer back to me. I will be using a different CC going forward. Citi will have a significant loss as we cruise over 100 days a year.

My Chase credit card sent me my cash in 2 days My Citi card is still verifying the refund from Princess even though Chase had more cash to deal with. May not use my Citi card any more for travel

15 minutes ago, andydunn said:

Strange, all the credit cards I've ever done a dispute with have given a temporary credit almost immediately with the warning that they will claw it back if the dispute isn't found in your favor. 

Maybe Citi is different...  you'll have to find their T&C for that card to see the full process. 

This is not a dispute. It is the cash from the Princess refund that I requested be sent to me.

8 minutes ago, andydunn said:

It will depend on the credit card what the process is. The credit card people give you the temp credit and then attempt to pull the funds back from princess. They have a certain number of days (I think mine is 3  billing cycles) to respond after which the credit becomes permanent. OR princess can respond that its an invalid claim (hard to do unless they can show their own credit). In that case you show your evidence, princess show theirs and the credit cards dispute process determines the winner.

If princess eventually refund then usually the credit card people will notice and remove the credit - or you can simply email them. Keeping both would be fraud no matter how nice it is to double dip.

 

I am still waiting for Citi to refund my Princess refund. They are still verifying???????????

Finally

All 6 cruises refunded minus $200 Future Cruise Deposits. Haven't checked our Princess accts to see if they have been posted back to the accounts 

27 minutes ago, ChattTenn said:

I thought about the same. 

Princess DOES NOT WANT TO LET LOOSE for those that were paid in full and with $$$$$.  Some of our CC members on the same sailing June 13 already received their refund last week (they cancelled before the due date).  

At first Princess said they had too much work to do then they will work on sailing date - serious.  What will be their new excuse now?.  We called them on 90 days and they told us to call back in 3 or 4 more weeks.  

We are going to be in 100 club before long.

We were on the June 13 Alaska. I had 5 cabins. Tomorrow is 90 days. I filed a complaint with the CA BBB today

21 minutes ago, redtop101 said:

 

Still waiting for refunds of our Ruby Princess May 9, 2020 cruise to Alaska, which again shows no rhyme or reason for the process in which Princess are doing refunds. Mine is a simple transaction back to one credit card of just taxes/port fees and Princess Platinum Protection insurance, now at 104 days and counting!

I understand your frustration. I am still waiting for the refunds for my family cruise (5 cabins) Wednesday, July 1st will be 12 weeks, since I cancelled . I was told it would take longer than normal so expect a refund in 4 to 6 weeks.

5 minutes ago, Syracusefan44 said:

Spoke to an excellent Princess representative this afternoon who confirmed that all of my prepaid excursions for my cancelled cruise in August 2020 (New York City to Greenland) were processed yesterday and the credit will hit my Princess Visa next week.

Was the representative on the main reservation line or a different number?

6 minutes ago, pca7ggr said:

Patiently waiting for refund on cancel March Princess cruise. Have New Zealand book for oct.

I hope that your October cruise happens. The Prime Minister of Australia just restricted all international travel through 2020 and possibly to mid 2021 

4 minutes ago, pca7ggr said:

subscribed - thanks

Welcome to the home of the frustrated. Even though we are frustrated many great proceses that people utilized to help expedite

their refunds

22 minutes ago, Jandaville said:

But they are still allowing cruise companies to take bookings from 18th September 2020 - just another case of mixed messages.

The Prime Minister just announced the travel restrictions. It will take a while for the cruise industry to adjust. Just don't book cruises that you know won't happen. If cruisers do book, they will find themselves completely frustrated as many of us are waiting for refunds.

14 minutes ago, aholter66 said:

·       Cruise Ship – Island Princess

·       Initial Booking Date – February 14, 2019

·       Travel Agent Involved - No

·       Scheduled Sail Date – June 25, 2020

·       Date of Full Payment – February 14, 2020

·       My Cancellation Date – March 7, 2020

·       Cancellation Type – Cash Refund

·       Cruise Cancellation Date of the Cruise – Well, its sailing has been cancelled now, but I am uncertain just when – Sometime in April or May - Probably Phase 2

·       Credit Card Disputes Filed – May 7, 2020 (Chase $10,000 and Barclays $10,748)

·       Federal Maritime Commission Complaint Filed – June 8, 2020

·       Contacts by Princess – None

·       Excursion Refunds – All received, within one week of cancellation

·       Future Cruise Credits – None received or expected

·       Time since cancellation – 111 Days

·       Cruise Fare Refunds -   $20,748 due, fully received

 

Good news on my end.  We received the balance due on the Barclays credit card last evening, and on the Chase credit card this morning.  I have cancelled both disputes.  Barclays will send us a check within 7-10 days (I had to ask - Business or calendar - I have learned some things in this process).  Chase is a bit more complicated, but we should receive the actual funds in 5-7 days with direct deposit into my account.

 

As to the future, no cruises for us without a vaccine. Flights are also very, very unlikely.  BArclays card will be replaced because of their poor dispute process.  We have cruised a lot, but this was to be our first Princess cruise.  COVID or not, their processes seem to be a mess, although they seem to be beginning to straighten it out.  We have decided to never make full payment on a cruise until the last possible day.  We are also unlikely to ever cruise with Princess, but for the right itinerary or price, we'd probably back off that statement.  🙂 

 

Best of luck to the rest of you.

Allen, Congratulations. Can you provide the specifics on how to file with the FMC? I went out to their web site which appears to focus on shipping.

Had the 2nd part of our B2B cancelled. We had to get our own hotel on 3/8. We received our reimbursement check for the hotel today, 6/22.

9 hours ago, leck57 said:

 

God I hate that title "Elite". It really implies that some are better than others, and sadly some Elites believe it. Surely something else is a better title, like an extension of the Gold, Platinum etc categories.

Just my opinion.

Yours,

Humbly Platinum.

 

I do feel that loyal passengers with over 700 cruise days and 127 booked in 2020 should receive extra perks

51 minutes ago, ChattTenn said:

Me too.  Cancelled on March 23, departing June 13 still waiting for the refund.  Just Princess DOES NOT SKIP the June 13 sailing refund folks.  Just about run out patience or anything nice to say about Princess.  They are not treating those of us Elites too nice and wanting us to stick with them???

  

We are also Elite. It appears it doesn't mean anything any more. Even on Board they treat the Club class better

2 minutes ago, robsaw said:

Cruise booked on Royal departing July 4. Cancelled by Princess April 14.

 

Deposit refunded received Jun 18. Refund for excursions not received yet.

 

Congratulations. Still curious on how they are handling refunds. Cancelled on April 7, departing June 13 still waiting

I received a call from Princess Relationship Department yesterday. They stated our June 13 Alaska cruise is targeted to be refunded by the end of July

It is also frustrating when the bonuses of the Carnival Corporation Executives were published Maybe $35,000 doesn't matter to them but it does to those of us who are retired.

8 minutes ago, ALWAYS CRUZIN said:

83 days for us and it was correct.

does disputing the charge with the CC help? If so, when?

We are only 72 days, but it feels like a lifetime with NO communication from Princess despite emails and phone calls

46 minutes ago, ceilidh1 said:

I agree that it's not easy and I fully recognise the scale they are dealing with. The wait time is not what bothers me. It is the total lack of transparency in what they are doing. As someone with a financial background, would you say it is ethical of them to change documentation to completely different terms/conditions without leaving any trace of the originally published terms/conditions? Princess were the ones that told customers 10 days/30 days/60 days/we don't know how long. Princess were the ones that told passengers refunds by sail date/by cancellation date/by date of receiving option choice/in no real order. Princess were the ones that turned off their automatic refund process. Princess were the ones who created so many complex options without having the means to actually process them. Princess are the ones that are not communicating with those of us still waiting over 3 months. Many of their problems were of their own making and while I appreciate they have millions to refund and would be more than happy to stick with them through the time it would take, the way they have handled this and not communicated the truth has left a sour taste in my mouth.

 

(Sorry, this is not directed at you personally - just voicing my frustration at a company that I have formerly loved and defended. I feel like I have broken up with my boyfriend).

Well said. So true

20 minutes ago, phred119s said:

sure, I understand it.  But that doesn't actually mean that's what they are doing.  Is it possible? sure. Is it possible there are other reasons such as being spread too thin? also sure.  

I don't work there. 

As a retired turn around specialist, the first key is to take care of your existing customers. You  do not cut back on a service that supports that customer base. There is no excuse for the type of delays that we are experiencing.

5 minutes ago, phred119s said:

 

I come from a finance background.  I've had stuff on a much, much, much smaller scale cause me weeks of frustration. I've voiced that numerous times, as have others.  It's definitely not always as easy as looking at a screen. 

Coming from finance, you also understand cash flow and the benefits of taking advantage of people by delaying their payments

2 minutes ago, Jase0581 said:

As of today I have now received the full refund and FCC for my cancelled May 2 cruise on the Ruby.  Received the paid amount back on my credit card on May 27, received the 25% FCC on June 2, and received the refund on my FCD today.  The FCD I had used had an expiration date of March 8, 2020.

Congratulations. I cancelled on April 3 and another cruise on April 8th Still waiting

1 hour ago, HenryAlice said:

Hi all
 

I have been following this forum for many weeks now. Thank you all for the information provided. You have all been very helpful.
 

I cancelled our cruise 18/03 for 15/05 sail date. We did not fall into either pause 1 or 2. However we were told full refund on cruise fair and fcc for EZAir (as we had restricted flights). We were told 7 days for the Refund. Later found it was 60 days.

 

We were refunded the cruise fare $10k just inside of the 60 days. The refund was triggered 28/04 and payment was released (by Princess) to the credit card 08/05. Showed up on my card 3 business days later. Backdated to 8/05
 

Refund for excursions were triggered 22/05 and released (by Princess) to my card 29/05. Showed up in the credit card 3 business days later. Backdated to 29/05.

 

First refund was triggered and took 2 weeks to be released by Princess.

2nd refund was faster. Only 1 week from when it was triggered.

 

I contacted my bank after the 2nd week of waiting and filed a dispute. Was told 45 days wait for the dispute. At 44 days my bank informed me by email the dispute was not going to proceed. We were to contact Princess direct for refund. This was due to the pandemic. 
 

Lucky for me, the $10k hit my account the day before the email. If it were the other way around, I would have had a heart attack.
 

Still waiting on the EZAir $2k credit and the out of pocket expenses claim $180.00 (Emailed 19/03).
 

Overall happy with the outcome.
 

For those who are still waiting, hang in there. They are getting faster with the refunds.

 

FYI - I contacted Princess twice a week.

Who did you contact at Princess? I have contacted customer relations and various executives. No response?