monza

On 6/6/2022 at 11:48 AM, 1BDNANA said:

Just off of the Carnival Magic cove balcony 2302. It had a horrendous booming noise that shuddered the whole room all night.  I have another cove balcony that I had booked prior to this magic cruise. I will be in cabins 5440 and 5444 on the Mardi Gras. Has anyone had any noise issues in these room and if so how bad was it. The magic 2302 room felt like I was over top of a train coupling area🤬. I'm kinda worried😱. PS...I had them move to another balcony after the first night. 

I just have to comment. We had the same thing on the Magic but we were in a forward facing ocean view, Huge booming and banging that shook us and absolutely everything. Felt and sounded like the entire ship was structurally coming apart. Would happen randomly, continuous at times, silent at other. Called guest service and they said they checked and found no noise and could not trace any sources. and would not come back. When wee pleaded to be moved we were told the ship was full and there was nowhere else to move us. It completely ruined our trip. I mean the banging and shaking was that bad, shake you right out of the bed and not only startle and shook you, it put fear into you that the a beam might come crashing through at any time.  That was in 2016 and I am shocked to hear the same thing 6 years later and from a different area of the ship. I will not go on the Magic ever again. I wonder how many more have suffered through this. At least you were relocated after the first night. We were not and suffered with it all through the cruise.

not valid for our Mardi Gras in December???/

I recommend anyone who wants to see the change contact your MP and Minister Blair, as we have the ability to petition our government,and maybe they will listen.

I received this encouraging reply yesterday from my liberal MP. I had contacted both my MP and Minister Blair. Maybe they are or will listen. Here's the reply:

Marc asked me to share the following with you.

He has heard concerns like yours related to the PCR tests and has brought this directly to cabinet. He agrees PCR tests may be excessive.

Just as an aside, it is also important to remember the Ontario Conservatives spent hundreds of thousands of dollars on attack ads criticizing the federal government, accusing us of not completely closing the border. We also received emails from constituents request the same.

So as it goes in most situations related to government decision making, the likelihood of proceeding with a plan or initiative with 100% support is virtually unheard of; then to mix in the Covid pandemic, this caused a very urgent and complex situation requiring tough decisions to be made and quickly to ensure the safety of residents.

Thank you for your comments, I assure your message was brought to cabinet.

Can someone explain where and how to do this pre-cruise. I don't see anything on-line and loathe the idea of another extremely long wait on hold if the only way to find out the upgrade cost and or purchase the upgrade.

If anyone knows the upgrade cost for the meraviglia sailing on December 8th, that might save a long call to msc to find out and decide on the cost.

For $120 what do you get, is it full access to everything listed or... or there restrictions, limitation or exceptions.

Is there more than one experience with the XD cimena?

Do you purchase one and per cabin?  (the information online says the fun pass must be assigned to one person, but can be used by the whole family.

What else should be known before purchasing?

10 hours ago, perakcruiser said:

 

I think you only talk about US cruise lines. Usually the Europeans will not allow you to cancel and rebook just because of a price drop. It is one of the so many perks MSC is giving US pax to get a hold there. I am sure this all will disappear when MSC is strong enough. 

 

NORMAL is that you have to pay 20% of the price at booking time, which is ALWAYS lost if you cancel or want to change to a cheaper price. As the price movement at MSC is extremely high and they have myriads of different rates, often still it is a good deal to cancel and give up the 20% and rebook. But you will not get the same cabin again as MSC will not put it on sale immediatley as they sell not all cabins at the same time. 

 

And I think you Canadians should be a little bit more thankful to MSC  You are the 50th or so most important market for them, well behind Mexico or Brazil, and they already set up a webpage for you and even a hotline. 

1 hour ago, nunuc2000 said:

**UPDATE**

 

Shortly after reaching out to the North American head office in Fort Lauderdale, I was contacted by the head of the Canadian office - he apologized for the frustration and challenges I've been facing, and agreed that there was a lack of communication and that they are indeed aware that they need to make serious improvements in the North American market, most recently with their Canadian clients - he acknowledged that they are struggling with their call centre staff, and training is a big issue - the call centre has only been open "a few months", and the challenges have unfortunately resulted in many customer service failings.  He is committed to seeing improvements as they move forward, and is glad I felt comfortable enough to escalate my concerns.  

 

He had listened to the recorded call, and stated he couldn't disagree with anything I said. He appreciates the candor and feedback,  and wishes more clients would be honest and forthright - it helps them improve, and that's what they're trying to do.  Knowing how a customer truly feels is the best way to truly resolve it, he said. He's right. He has now resolved the issue that led me to contact them in the first place today - he has applied the reduction and I have kept my original room.  He was very appreciative, and seemed genuinely interested in hearing from me upon our return from our cruise. 

 

Here's hoping future interactions with them go as smoothly as both he and I are hoping. 🙂

Happy to hear someone was listening to you and address your outcome as it should have been in the first place. And, kudos for being patient when things like this happen. It is so easy to get frustrated and then let that ruin what might otherwise be positive resolution. 

I have had a similar experience. Resolved some problems but not without much time and frustrations. However, many things remain dysfunctional, including, for example, things like pre-booking excursions, event and dining, etc., not functional or available for Canadians. Booking anything for Canadians is currently on board only and therefore must pay the added costs to book on board (plus the added foreign exchange fee). When I identified the issues with the CSR the response was; yes, we know, we (MSC) messed up, we didn't get the proper tour operator licenses, our (MSC's) failure, we hope to fix this by the end of the year (too late for our cruise). This exchange left me with a; not doing anything about our lack of service nor really care how you are affected and a; too bad to be a Canadian with MSC.

Things like not being able to pre-book anything or realize the saving of doing-so will not be the end of the world and we are still looking forward to making the most of and enjoying our cruise. But we will not be spending our money on MSC’s excursions nor likely on any other MSC services. Booking private excursions. But nevertheless, for some of us Canadians trying MSC for the first time, MSC failings, not meeting or delivering on its offerings and services, the poor CS and the dismissive attitude just leaves a bad taste.

5 minutes ago, mickey89 said:

monza..... there are many Apps that clone TV remotes 

good point, however not all phones have ir anymore, but I have old samsung s4 with ir and also a harmony that could work.

thanks for the tip. So my tablet with movies or shows saved, with a mini to regular hdmi cable and a s4 or harmony might work. Might be worth a try, if it works that would be great, if it doesn't I have only had to pack an extra cable and cellphone.

managed to call the 800 number and after about 40 minutes got through to CSR. she checked and said there was a problem with missing Region information, asked what Province and said she need to input it

(note the Canadian website information input screen has a field for both province and region but inputs for the region field is block (we have no region)).

After she did her input thing, the said all done, did I want the e-ticket sent to my emails and stayed online while I confirmed getting the email and attached e-ticket.  All is good, 

I've read somewhere on other cruises lines that it is the remotes that are reprogrammed to disable the input selection on the remotes. so you cannot select other input even though there are more input on the tv that are functional. and a compatible remote for the same brand from home will work to change inputs. It would seem logical that remotes are custom programmed rather than the tv's.

If anyone know what brand or brands are on the Meraviglia?

Put all info in and website says and checks off that we have provided all the info required and security photos. But when I go to check-in I get this message:

"You haven’t filled all the necessary information for the passenger of the cruise, the documents will be ready as soon as you provide all the data needed."

TA tells me never mind, and we don't need the electronic docs as long as the website says we have provided everything. "Just show up at the pier with our passports". I am totally convinced and besides, I want my documents to confirm we have everything taken care don't want to show up at the pier to find out we have a problem, and bags tagged when we arrive and to hand off to porters before we go inside the terminal. I have sent in a request for the e-docs via MSC's website contact_us form but haven't had much luck waiting for a reply. The Canadian 1-800 number is only open 9 to 6 and I work all day and cannot stay on hold while at work.

Have others not be able to complete their web-check-in and how was it resolved.

What Channels are available in English on the TV in your cabin on Caribbean itineraries?

What does it cost to watch a movie in your cabin?

Can you connect an HDMI device to the TV to watch movies?

We sail Dec 8th and I don't expect MSC to do anything to fix their Canadian Customer service issue before we sail. The only recourse for Canadian's they offer is to say; Canadian eh, no pre-booking excursions, must book when on-board, must pay 20% more, will likely not get the most popular excursions that sell out pre-cruise.

The least they could do is at least be genuine and honest that they messed up and as I suggested earlier, maybe make it up by an offer to Canadians towards a reduced on board excursion booking fee,  maybe 20% to be fair.  If that would be too difficult to manage and sort, maybe a small OBC to be spent on excursions. Would be a nice gesture for messing up the Canadian clients access to pre-booking excursions?? Not holding my breath. In the meantime still going to make it the most of it and looking at private excursion alternatives.

Not really complaining as stuff happens, but it would be nice if MSC just dealt with it rather than dismissing it. 

I have done this other cruise lines, but can anyone confirm that can ask your cabin steward to remove all the drinks for the duration of the the cruise. That way you can make use of the fridge and not worry about getting a charge for something that was stocked for a fee.

I can link so that is not my issues, but I cannot access and see anything under cruise details and cannot see or book any excursions.

1 hour ago, craftykitty said:

Use www.msccruises.ca and you should be able to create an account to link your cruise and see the details. If not let me know and I'll see what I can do to help.

I think we have all registered accounts on msccruises.ca. It's the website that does not function, and 1-800 number is of no use or help even if you get someone at MSC's end to pick up.

Would be nice however if you have some magic that fixes what seems unfixable or at least what MSC cannot seem to figure out.

Hi Pete, do you have any information on Cabin 10346 on Meraviglia, cabin pictures or balcony pics and details? Are the elevators and or stairs nearby for crew only or guests?

It seems the problems right now are with MSC's Canadian Website and Office, through which all Canadian bookings are all now assigned. As I understand the Canadian website and office has just recently been implemented but not working as it, and no fixes or IT or customer support. This may be growing pains for MSC, but it does not help those of us with current bookings. MSC should have had a contingency, e,g, a special customer helpline and workarounds, or re-open the US website for Canadians to access and manage their bookings, as it was before MSC implemented a dysfunctional Canadian site with no support.

OP, try this link and pleas let us know how, if this works for you.

https://www.msccruises.com/en-gl/Personal-Area/Login.aspx

I found this link and could put in our booking info and could go through purchasing up to payment, but I am not committed to making a purchase at this time (booked with the all in package, but thinking about excursions and other things, maybe).

See if it works for you and please post.

You should be able to do all your pre-cruises purchases online whether or not you booked through a TA, contrary to what other have said about you having the only option of going through your TA.  This should be obviously as there are somethings you can pre-book but other (and what you want) that are non functional. We have the same and similar issues.

The MSC Canadian website and Canadian Office is dysfunctional. We had issues and were just simply told by MSC it was a new set up and there is nothing they can (or are willing to) do about it...

MSC Canadian customer service is non-existent, their Canadian Website is dysfunctional and nobody answers calls or emails and no one is accountable. Also note your emails go to their US Office and the US Office will not or cannot assist Canadians. It appears your TA is no help either although they could if they were doing their job and earning their commission. Ours helped when MSC wouldn't.

I suggest you keep calling both and hounding until you get someone who actually takes their job seriously and helps you out. Best of luck and be patient.

If you can solve this please post as we Canadians are apparently all subject to MSC's dysfunctional website, lack of customer service and lack of caring.

The MSC Canadian website and Office is crap and dysfunctional. We were just simply told it was a new set up and their is nothing they can do about it...

We have been having similar problems for over a week. No Cruise Details for the last week, no excursions ever. Sent a number of emails and follow ups and called MSC 800 customer service number many time. Never got a response except once. Connected with the rudest most dismissive person after a long time on hold. Made up nonsense excuses and claiming that cruise details were never provided by MSC, then said she was not a customer service rep., only did new reservations, was with the US Office, they take overflow calls from the Canadian Office, but could not answer or assist with anything regarding an existing booking and certainly not a Canadian booking. Not a pleasant person nor helpful.

Based upon this all I can say is good luck with MSC actually responding, caring or fixing anything even if you get through to a real person.

Also be aware the online excursions booking functions are not working on the Canadian MSC site.  We were told by the MSC rep, rather matter of fact, that we, as Canadians, can only book on board, and subject to the full 20% plus premium for on board prices. Again, MSC seems ok with this malfunction and absence of service.  Looks like we will be doing private excursions and not putting another dollar in MSC's coffers. MSC's loss I guess. 

Like you, we have cruised six different cruise lines and decided to give MSC a try.  You never know till you try. If MSC does not measure up, there are lots of options out there.

Although it is not a great start we are going with an open mind and are hopeful everything will be pleasant and all works out on board.

All the best and I am sure you will enjoy your cruise, despite MSC's apparent up front customer service failures.

we're booked and paid in full for December 8th sailing, and no excursions!

first time cruising with msc and there are numerous things they cannot seem to get right or consistent. I hope they will allow us disadvantaged Canadians an appreciable on board discount. I wonder if we will miss out on some popular and or limited capacity ones that would sell out in advance?

Actually a party of 8, renting two cars after the cruise

So, since there are a lot of pp on cc that rent car to get to and from Port Canaveral, I am hoping for some easy answers for experience cruisers to a few questions.

I am planning that when we get off the ship two of us will take the rental agency shuttle to the outlet, deal with the line ups and processes, while the rest of the group stay back at the terminal. once we get the keys, we go back to the terminal and pickup the gang and all the luggage.

Q1 Once we are out of the port, can we get back in to pickup our group and luggage?

Q2 Do we need anything special for security to get to the terminal?

Q3 Is there a waiting area with the terminal with ac?

Q4 Would it be better just to load everyone in the shuttle and just head out. (I think this would frustrate the process filling the rental shuttle up when only two of us need to go get the cars, 6 other passengers wanting the shuttle would have to wait for another shuttle).

Q5 other suggestions.

BTW, using budget as we have a deal on rewards.

Thanks

Is this possibly Executive VIP Limo......or another company?

it's a different company

website is

http://viptg.com/

I'm planning a family trip to Orlando, a cruise, and disney, and need shuttle service hotel to the port, back to Orlando, and hotel to airport. I have looked at different shuttle services, and one, Vip Transportation Group Orlando was recommended and have quoted me a fair competitive price. There are no reviews I can find on-line for Vip Transportation Group Orlando. Looking for comments from anyone who has recently used their services...