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About suec12

  • Rank
    Cool Cruiser

About Me

  • Location
    Tucker, Georgia (Atlanta)
  • Interests
    TRAVEL, cooking, reading
  • Favorite Cruise Line(s)
    Celebrity, Oceania, Azamara
  • Favorite Cruise Destination Or Port of Call

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  1. Well at 7 am I was dialing up X - even tho the website stated opening was at 7, the recording would say it was closed. Finally around 8:15 got an agent, presented my problem, he needed to check with "resolutions" and surprise, no one there😝. Tried again at 9:15, no wait to get "front line" - first given wrong info but after about 10 minutes I was told I would receive a refund of my non-refundable deposit because X cancelled the cruise in about 45 days - fingers crossed. Calling early is good but opening times seem to be a bit "squishy".
  2. Satisfaction? maybe - because X cancelled the cruise, I am hoping to get back my non-refundable deposit. After some phone shennanigans this morning, I have been told that I will get my $$$ in about 45 days. It took several calls but I've got my fingers crossed.
  3. It has been my understanding that if X cancelled, we would get our non-refundable deposit refunded. X did cancel our NE / Canada cruise for late Sept.as Canada closed ports so I'm hoping for $$$$ back - we'll see.
  4. well 32 minutes and I'm folding - worried if I took the advice of Davekathy I'd drink way too much and it's not 5 o'clock yet - will call early in the am.
  5. I have called X - went thru the menu and pressed the # to discuss refund - I seem to be on hold but there is no music or sales pitches - have they just dumped me into a black hole or should I be patient?
  6. Celebrity cancelled our Sept. cruise and I was offered 125% FCC or refund. I requested refund - we had only paid our non-refundable deposit but I was under the impression because Celebrity cancelled we would indeed have our deposit refunded. Today I got notice of a FCC. So that is how it is working?😒I booked directly with X - should I try calling them? And it wasn't even for 125%😒😒
  7. We cancelled our May cruise around mid-March. We got part refund of $$$ (very quickly) and were told that the remainder would be noted on our Mariner account as a credit. This credit does not seem to have been processed. I have called several times (as I have booked a new cruise) and after being on hold for a few minutes, I am told, yes there will be a credit, we will get an email and then we can call and have it added to the new cruise. I am a little concerned because on the cancellation booking it does not state that these monies will be credited - but I was told at time of cancellation, and several times since, yes, there will be a credit. This has been since mid-March. Any advice? anyone else in same situation? Thanks!
  8. I have only paid the non-refundable deposit, not final payment. It was for a cruise in Sept., New England and Canada and now Canada has said NO cruises until Oct. 31. I feel fortunate that my cruise was cancelled this far out instead of closer to sail date.
  9. Well as I suppose others here did too, I got an email today that my Sept. cruise has been cancelled (Canada / NE). I had put down a non-refundable deposit. The wording of the email makes me hope that I will get this deposit back (sometime). Any one else have the same situation? - are you thinking getting the deposit back might be an option? Thanks for any feedback.
  10. I've been over to the roll call boards - we just booked a May 2 Westerdam cruise, 12 nights. A roll call has been started but it is titled and combined with the next segment. It is my understanding that each segment should have a separate roll call? Do you think the host will notice and split the roll call(s)? Just trying to minimize confusion for those of us only on one segment of the combined roll call. Thanks!
  11. I cancelled around March 10, over 60 days before cruise. I got most of my money back but do have a FCC. On the cancellation verification there is nothing written about the timeline for rebooking and using the FCC. It is my understanding that the FCC goes into my "mariner account" which I cannot see? Assuming the FCC is in my mariner account, I can use that for a deposit? And the rebooking parameters - book by Dec. 2020? for a cruise before Dec. 2021? I wish they had put this info on the cancellation notice! I know I could call but I'm thinking they are still pretty busy sorting ourt so many cancellations! Can you confirm my assumptions / memory? Thanks!
  12. I cancelled an upcoming cruise and got most of my $$$$ refunded quickly (mid-March) but I also have some FCC. I see a cruise similar to the one I cancelled for next spring but at this moment the deal is not as good as what I lost. Dithering over whether to re-book and make sure I have a place (and then re-fare if the deal improves) or just sort of wait and see at this point because who knows....will there be a HAL in a year....will there be a me in a year......? What will the demand for cruising be - high because of so many credits and plans cancelled or low because who would want to get on a cruise ship???? Interested in any and all guesstimates. Those of you that now have some significant FCC, have you jumped on board for a future sailing?
  13. I called right at 8am EST and got thru - however, after the initial pickup, there was a message that said something to due to amount of calls, call back, but then muzak came on and I went into "the que" and waited just a few minutes. I was crying as I cancelled the trip I was soooo looking forward to.
  14. Reporting my experience today - cancelled May 15 cruise with Delta flights thru flight ease - I got our cruise fare minus $300 but was charged about $400 for the air cancellation BUT that was added to my amount for a FCC with the cruise line so no "hanging" monies with Delta. I'm fine with $700 FCC.
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