tcbfast

And here I thought my 112 days was bad. I am not sure what it is going to take, but I wish something would wake Carnival Cruise lines up to their unacceptable service. Frankly, they need look at the recent Southwest fiasco if they want to see their future.

As I am just today trying to get a refund of a portion of my final payment for an upcoming cruise refunded and replaced with my FCCs I JUST received, I sadly, agree with you. "Oh, we can't do that here. We have to fill out a form and send it to another department!" Thank goodness my TA has taken hold of the reins and will stir us through this oncoming mess. Carnival Lines with their stock-driven dictates and nickel and diming have destroyed what used to be a good Customer Service team with a fairly flat hierarchy to deal with. As was said, this is literally telling a computer to complete a transaction... with my background, I know this. Anything else is designed to slow the process down and keep the money within the company spreadsheets longer. Keep on top of them and push, push, push.

Thank you all for your Posts here. Please, Please PLEASE keep fighting. 6 phone calls, 4 e-mails, one referral to 7 on Your Side consumer help line and 112 days and we FINALLY have our cruise credits... Now if I can just get that $35 they wrongly charged me for Internet service! HAHAHAHAHA! I doubt it, but I'll be damned if I let them get away with this crap. The $35 isn't the point. The point is charging for something you said I wouldn't be charged for.

Lots of promises of help...nothing happens

Good luck with the refund. Our refund for the balance on our account came pretty quick except for $35 they charged me for extra device internet and haven't refunded despite saying they would. After I get my FCCs I plan on keeping them to that promise as well

Glad to hear Some of you are getting your FCCs. Don't understand what the heck is going on with Princess for our cruise. Literally 110+ days and counting regardless of how dogged I've been in keeping on top of them.

Were you a Princess Cruise passenger who was placed in isolation due to contracting COVID during a cruise? Were you promised Future Cruise Credits for the days you missed, yet Princess has yet to deliver on those credits? Then please join in the conversation! Despite numerous emails and phone calls, escalation to Guest Services, a case # from the "Post Cruise Escalation Department and 104 days having elapsed since the end of my cruise where my wife and I contracted COVID and were Isolated for 6 days...Not a single FCC has been credited to our accounts. We are Elite level in the Captains Circle, stockholders, and never...never have we experienced such lousy customer service. Frankly, I think this is the result of the Carnival bean counters squeezing every penny they can out of the customer. I have sent my case to the local TV Station Consumer Help desk, but I would like to know if anyone has actually found a magic trick that can get Princess to act on this. Tracy