kdnurs

This occurred on our Med Cruise (Barcelona Roundtrip) in 2018 😁

So confused about all of this...My August 9, 2025 cruise was changed. We were scheduled to visit Puerto Plata DR. Now its changed to Labadee. My letter says the ship (ICON) isnt allowed to dock there. I keep reading Labadee visits are being cancelled for Puerto Plata stops...WHAT GIVES?????😶

I received a letter from RCI about our August 9-16, 2025, cruise. Our cruise has changed its itinerary also. We will no longer stop at Dominican Republic but will stop at Labadee instead. Said something about not being allowed to dock there.🥲

On 6/7/2024 at 7:06 PM, shipgeeks said:

I saw a reference today to a cruise in which the teens knew it was time to get back to the ship, but the parents didn't seem to care, so the teens went back without them.  Parents did not make it.  Anyone have more about this?

I read that also. Poor kid said his parents are angry with him because he went back...crazy!🙃

Love doing this for over 18 cruises with different themes for each one 😍 

On 5/30/2024 at 9:20 AM, FOXTROT said:

Maybe you should start🤔, just a friendly suggestion. it's your cruise, money & time. Use them as you wish

Thanks for the suggestion! I have been on 18-19 cruises 🚢 and never used a TA and have done just fine saving money and time and getting good deals. There’s always a chance things can happen to a booking with or without a TA … To each his own I say 😉

8 hours ago, FOXTROT said:

Have your TA handle this

I didn't use a TA but thanks for your suggestion ☺️

Just now, ngrund said:

So glad it worked out!!

Thank you, so am I ...It has been a stressful adventure from January to now.

UPDATE:

     Yesterday, I took the advice of one of the posters. I sent another email to resolutions and requested a response to my situation and if none was received my next email would be to corporate. I got a call this morning and was told RCI had been calling me and left voice mail. I let the gentleman know that I have gotten NO CALLS and NO VOICEMAIL from him or anyone else from RCI. He told me he had been looking into things and I should hear something in 10 days. I was so upset because he had told me that previously that it would be 7 days. I waited 9 days and nothing. He asked me not to call again or reach out anymore and give him 10 more days to get it fixed. I reminded him once more I was unhappy having to wait another 10 days for such a simple request but agreed I would give him 10 days and if nothing by the 10th day I would reach out to corporate. HALLELUAH!!!  I JUST GOT A CALL....My certificates have been finally applied and I received a new updated invoice.

THANK YOU EVERYONE for helping me...It does sometimes take a village 😍😁😍

8 hours ago, EuroDate20 said:

I'm in the same situation.  My family gifted me with 3 e-giftcards for Christmas and my birthday.  I wanted to redeem them for OBC for an upcoming cruise in August 2024.  My cruise fare has been paid in full. I tried the website, but they were rejected due to "invalid authorization code ".

 

I spent 3 hours today on the phone with 3 different RCCL offices, and one call to CashStar.  The e-gift cards were confirmed valid by CashStar, but they couldn't apply them as it's up to RCCL to apply.  The folks at RCCL claim I can redeem them for OBC at Guest Services on the ship.  But I'm having so much trouble redeeming them now, I have no confidence in that.  Moreover, the e-gift cards are in US dollars and we will be sailing out of Southampton, UK.

 

Please get back to us on your outcome kdnurs.  I hope for the best for you. 

I will let you know what happens. Your certificates do sound like mine. The website wouldn’t take them and said codes were not valid. Royal Caribbean told me the website says that because they cannot be redeemed on the website you MUST do it through email. I was told I cannot use as onboard credit but for cruise fare only. Six months later they haven’t applied anything and keep saying they can’t find them. 

21 hours ago, Over9five said:

OK, sent it to the "SharedServices" email last Monday (May 20th). Immediately got an automated response.

 

TODAY, new email received saying:

Hello,

Thank you for your email. Your certificate has been submitted for processing and should be reflected on your reservation within approximately 5 business days.

Thank you,

 

So this sounds good, I'll let you know if it does actually make it to my booking.

I resubmitted mine on 5/20/2024 and NOTHING!!! I alsao resent them to the resolution office and I have heard nothing...Today makes 8 days ....so sad.

On 5/24/2024 at 11:56 AM, PokrChick said:

Royal Caribbean contacts

Primary Contact
Carlos Jimenez
Sr. Manager, Guest Experience
CarlosJimenez@rccl.com

 

Secondary Contact
Aurora Yera–Rodriguez
AVP, Guest Experience
ayera-rodriguez@rccl.com

 

Chief Executive
Michael Bayley
President and CEO
MBayley@rccl.com
 

I will try these. I still have heard nothing.

On 5/22/2024 at 1:09 PM, cruisegus said:

Didn't have any real problems with the email address.  Ended up doing one cert at a time, just a pain IMHO

I sent all 3 at once...Do you think that confused them?

On 5/22/2024 at 12:39 AM, neverbeenhere said:

When all else fails, email the biggest daddy of them all. His staff will respond. 

Tell me how!!! I want this fixed. It's been way too long.

22 hours ago, Over9five said:

Please let us know when, if, and how this is resolved!

I will keep you posted! So far this issue has been sent to resolutions folks. I was told it will be looked into and expect to hear something in 10 days. If not call back....that is what I have been doing for months now with no resolution. 😑

10 hours ago, TravelinTess said:

The OP was gifted these certificates, awkward to say, 'Happy Mothers Day, here is some cash'- maybe... I'm sure some families do that. These certs save me hundreds of dollars- 10% off the cruise fare when I buy them and an even better deal when I get them for free through my corporate rewards program. It is just unfortunate that some people have difficulty using them. 

I appreciate the help. It isn't and wasn't awkward for my son to send me certificates for my cruise. He wanted me to use them for OBC or however I wanted to use them. I thought it was very sweet. He also gave me CASH to buy anything I wanted to purchase prior to cruising. Very thoughtful Mother's Day gifts.  

13 minutes ago, ngrund said:

I used mine several years ago and had no issues, hope you get this resolved. You are still well before final payment date, correct?

Yes, we are booked for August 9, 2025

1 hour ago, ngrund said:

 

It sounds like these are the AARP certificates which cannot be redeemed on RCL website and have to be e-mailed to SharedServicesGiftCertificateRedemption@rccl.com

 

STEP 2 Redeem Certificate

After making your cruise reservation, email a copy of the Gift Certificate along with your cruise reservation booking number to sharedservicesgiftcertificateredemption@rccl.com. The value of the Gift Certificate will then be applied to your cruise reservation. Please allow up to 10 business days. You will be notified once the certificate has been applied to your reservation.

Please reference Certificate Terms and Conditions here.

Questions? Contact us at email address above

 

I only mentioned the not being booked through RCL direct because another member was trying to have a TA apply theirs.

 

This is exactly what is printed on my certificates!!!....Plus they don't take phone calls, just email only

27 minutes ago, ngrund said:

Have you successfully done this with an AARP (discounted) certifcate-they are different than the ones issued/sold directly through RCL

Never heard of this AARP ones...Could you share information? If these are easier to use, maybe I will suggest these in the future. 

30 minutes ago, ngrund said:

These are not RCL issued cards or certificates if you need to email to sharedservices...

 

 

If cruise was not booked direct with RCL, you may be SOL

My cruise is booked directly with Royal Caribbean...My son bought me the 3 certificates for Valentines Day, my birthday and for Mother' Day to use on a cruise of my choice. All 3 certificates have Royal Caribbean pictures and information on them and a number to call for help. I called and was told to resubmit again and they couldn't be processed online. I tried the website another cruise critic member suggested, and it wouldn't take them...I hope I am not SOL as you put it. I will tell my family no never send me another one😗

4 minutes ago, smokeybandit said:

Are these the new gift cards or the archaic AARP ones?

I am not sure. One of them I received at the end of 2023...They were gifts from family members that arrived via email. Its just what I printed out. I saved them for my next cruise.

16 minutes ago, orville99 said:

Those sound like gift cards, not gift certificates. Gift cards have different restrictions on how (and where) they can be redeemed.

 

"

2. EGIFT CARDS.

Royal Caribbean International® and Celebrity Cruises® eGift Cards are issued by, and represent an obligation solely of, AEN and are distributed by Cashstar. Subject to the limitations herein, eGift Cards may be redeemed at royalcaribbean.com, celebritycruises.com, or silversea.com to pay for a cruise ticket. eGift Cards may also be used onboard any vessel in the Royal Caribbean International or Celebrity Cruises fleets on sailings operating in USD as a functional currency. If your cruise or other type booking originally purchased with an eGift Card is cancelled, or you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a replacement eGift Card, an account credit with an Affiliate, or a future cruise credit, in AEN's reasonable discretion."

 

Gift Certificates arrive via email, and look like this:

Mine came by email and say Royal Caribbean eGift Card. They cannot according to the Royal rep be redeemed online. It must be through email sharedservicesgiftcertificateredemption@rccl.com. I just have not heard from them since my submission in January and several attempts after that...Thanks for your help😊 

17 minutes ago, JJK2008 said:

Have you called????????

Yes, I have called a few times as well...I was told they can't find my email and resubmit...I  resubmitted and still nothing...

I called again and this time got the resolution desk. I had to send them my original emails with certificates attached so they can try and see what happened. I have to wait 7 days to hear if they figure out what happened.

*I was told they cannot be redeemed online ... 

That didnt work either.... Keeps asking for a "Gift Certificate Authorization Code." All 3 of my certificates have a code and pin. It isnt accepting my Pin Numbers for none of them. 

Just now, orville99 said:

We always go direct to the RCL Gift Certificate Redemption site:

 

https://royalcaribbeancertificates.com/

God Bless you!!! Never knew this existed. I used the address on the certificates. I will try this and thank you for reaching out.