Two 2 Tango

On 2/22/2022 at 8:56 PM, adlb1300 said:

Hi,

 

My family will be cruising on the NCL Breakaway out of New Orleans on 3/6. We are scheduled to do 2 speciality dining nights (Moderno and Teppanyaki). I know normally the attire for speciality dining is a little more formal than the complimentary restaurants. So my question is would my 18 year old be ok in closed toed black shoes, a nice pair of jeans and say a polo or button down shirt? Would a nice t-shirt be acceptable? They are not big on fancier clothes to begin with so trying to avoid buying clothes that will never be worn again but also would prefer not to pack a bunch of unneeded clothes just to find out jeans, shoes (figure sneakers may be pushing it) and nice tee with no design would have worked.

Thanks in advance

My experience on NCL (first and last time) was that it is quite OK to go dressed as if you are going working on a building site. Baseball caps, scruffy shorts and tee shirts that you have been wearing all week.

21 hours ago, Stokie33 said:

We sailed from Mayflower terminal in June and there were 2 queues once inside the terminal normal and priority boarding for platinum, elite and suites, it was well signed plus the staff are really helpful 

We sailed two weeks ago and were on in 20 minutes but if you keep up with the news you will find they have changed the rules.

17 hours ago, antsp said:

Absolute fuss about nothing, it's exactly as its always been at Southampton 

Yes it will be for you from USA as you get your gong sent home and will be in the very short green lane

20 hours ago, antsp said:

Chaos, why it will be like pre Covid. 

OK for USA as you can have your gong sent home and be in the green lane. Do!

I am the original poster, yes as has been stated and it was the same for us a couple of weeks ago; but if you check their website they have just changed the rules. No it will not be the same for UK and Canadian guests at Southampton because Princess will not ship our gongs to us and we only have the option to pick them up at the port and by default if you do not have your gong delivered to home you will automatically be in the blue lane. With the majority of guests boarding at Southampton being from UK then there will be long "blue line" queues.

I have checked the website regarding "Princess Plus" and it states the following with no geographical exceptions stated, therefore if you have booked princess plus then request they deliver your gong to home.

Seamless and Speedy Boarding with OceanReady “Green Lane”

As part of our commitment to delivering the smoothest and fastest embarkation process in the industry, the Princess App now boasts an enhanced OceanReady process. Guests achieve express "Green Lane Status" by ensuring all travel information and documents are complete and by having the exclusive Princess Medallion delivered to home before embarkation day when they’ll proceed directly to the ship with no lines or hassles. For the ultimate convenience, both Princess Plus and Princess Premier packages include complimentary Medallion at home delivery. For guests on Princess Standard fares, a nominal shipping fee of $10 per stateroom will be added on Medallion/Accessory orders shipped to home.

Hi, we have the same problem in UK but I have just checked their website regarding Princess Plus and it states the following "with no exceptions" and I have demanded that they ship our gongs otherwise we will automatically be in the "blue lane" behind people who either cannot or have not filled in their details. 

Seamless and Speedy Boarding with OceanReady “Green Lane”

As part of our commitment to delivering the smoothest and fastest embarkation process in the industry, the Princess App now boasts an enhanced OceanReady process. Guests achieve express "Green Lane Status" by ensuring all travel information and documents are complete and by having the exclusive Princess Medallion delivered to home before embarkation day when they’ll proceed directly to the ship with no lines or hassles. For the ultimate convenience, both Princess Plus and Princess Premier packages include complimentary Medallion at home delivery. For guests on Princess Standard fares, a nominal shipping fee of $10 per stateroom will be added on Medallion/Accessory orders shipped to home.

Therefore if it states they deliver them with no exceptions then you could have a legal case to make them honor the details on their published website.

Hi, We have sailed with Princess many times and are platinum members and this gives you priority boarding. But if you are from UK and boarding in Southampton you have to pick up your medallion at the port. The problem now with the new rules if you don't have your gong sent home (Cant if you live and boar in UK) then you are now automatically in the "blue" lane which means you will have to queue behind people who either can't or don't know how to fill in your details. The new rules have been made with USA in mind and They have not taken into account that the vast majority at Southampton will be picking up their gongs and now in the blue lane. They need an extra lane for people who have not filled in their details, one for people who have, one for the minority who will be in green lane and one for priority. There does not seem to be any incentive to bother filling in your details as you will still be in the same queue, and probably queuing up outside in a very long line.

On 2/8/2022 at 1:15 PM, amajaa said:

Update on this the TA changed it and now I can fill in both our infos😄

Just a note, our TA changed it and it worked well until the next day when it was changed back again; this happened twice until we contacted P&O and got them to change it. 

On 1/28/2022 at 9:25 AM, amajaa said:

Morning All, has anyone else had this. It's always me that books the holidays, fills in forms, prints documents etc. So why on our most recent booking have P & O put my husband as the lead Passenger which means I have to go in as him to fill in his forms. On my sign in I can only do mine whereas he can do both. I know it's only a small thing and considering what's going on around the world it's insignificant but a point of principle and something to talk about other than Covid. 

Hi we have just had the same situation but got it fixed, the problem was that our D.o.B. and loyalty numbers were transposed, so I had to sign in as my wife and VV. We got no help from customer service who seem to think they can get covid from answering the phone or answering emails. The person who got it fixed was on the loyalties hotline. Hope that helps.

Just in case you don't know, you can complete the PLF 21 days before you return if you are sailing from UK. It's different rules if you are flying. I have done a couple of these, you only need one login detail and you can complete further forms when you get to the end of the first one. Give yourself plenty of time to complete it and have all your details ready, times dates and passport details, not forgetting the number of your covid test. Good luck it's a pain to complete. 

P&O don't seem to want to do much to help other than stating that it is up to us to find out about the entry rules for each country. From what I can get off the web, you need to complete an online entry form for Spain (do you need one for each port?) and Italy requires a test within 48 hours prior to entry and an online entry form but again do we need one for each port? I have looked at both of these on line but there doesn't seem to be a way to fill them in for multiply ports. The other question that seems a bit vague is do we need the passenger locator forms if we are on a P&O trip or do they give them the required details. What I feel is going to happen is that we will have to do it all on the ship and use their expensive data. Has any one completed these forms?

On 9/12/2021 at 8:00 AM, daveoc said:

I'm on a September cruise that requires me to input this completed Government form from 2 days before I'm due to arrive back in the UK.

 

I realise that I have to book the 2 day PCR test before I board the ship so that I have the reference number required for the PLF form. What I'm unsure of is, do I have to do anything with the PLF form before I get on the cruise or can I wait and do everything 2 days before I arrive back.

 

I've looked at the form and it does seem to me that I don't need to do anything until 2 days before I'm back in the UK, but I'm also mindful that if I get this wrong I'm a bit stuck.

Hi you can set up the form at home now it will save you having to put in all your details on the ship, you will then just need to log back in and put in the last details of the time and day you arrive and the test number. I had an issue with the form because it says to put in your mobile number, but you need to start it with the UK code +44 and then miss out the first 0. Hope that helps.

1 hour ago, majortom10 said:

But surely when you booked your Staycation you expected things to be different seeing how the world is suffering and not expect everything to be the same as a normal cruise. I find it amazing that you are saying you are and encouraging others to ask for compensation if there is no dancing on the cruise. Totally unbelievable.

If dancing is not a subject you are interested in why click on to the thread or do you just like to go against the grain. This is the first European cruise "after" the staycations so it would be better if you got your facts in order, to be blunt maybe you could be better occupied looking at a map to see just what part of Italy and and Spain and the med in general are part of the UK . We have just done 2 staycation cruises with other companies and there was dancing on both of them. All land ballrooms and clubbing dancehalls are open and that is with untested possibly un- inoculated people so what is the issue. Do!

On 8/30/2021 at 11:24 AM, Harryjacobs said:

simon.palethorpe@carnivalukgroup.com 

President of PO cruise and Carnival Uk.  Give him both barrells?

 

Hi we are on Britannia on 25th September and have just sent our email to the C.E.O. and I will post any reply. I feel we should keep this live because if we are not permitted to dance then this is not the usual experience and I would encourage people to ask for compensation on our return. Please ensure you log your complaint with reception when on board because they will not deal with it ashore unless you have given them chance to fix the situation onboard. We will need to site their quote that "all our favourite activities will be going ahead as usual"

12 hours ago, jammer1000 said:

Hi, we cruise on august 7th on Virtuosa and have done online check in but are unable to print e-tickets and boarding passes. Tried app and website on various devices. Sometimes get error message, sometimes just nothing. No info re embarkation time. Is this because it is too soon to do this? Will MSC just email this direct? Many thanks 

Hi we had the same problem because they don't update details on the app very well. Un-install the app then reinstall it, login with your booking number go to my profile then checkin section and you should be able to send your e tickets to your email. Don't forget they will only issue the tickets 20 days prior to sailing.

On 7/13/2021 at 6:22 PM, FIREFIGHTERCRUISER said:

Seems like a weird thing to put if they are meaning the soft serve machines in the cafeteria that everyone is eligible to get. You would think it means gelato, is that the case? Also says energy drinks are included but are not included in the easy package, am I reading that correct? Thanks in advance.

It's the slop out of a machine that looks like something the dog left.

On 7/14/2021 at 5:42 PM, worldtravelista1 said:

I'm having issues also. I completed everything, did the web check-in. And says my travel documents are ready, but I'm unable to view or to print out. ugggghhhhh lolol... on hold now w the customer service. 

Down load the MSC for Me app, got to the profile section then the checkin section and you should be able to get your tickets emailed to you. Good luck

Has anyone else had issues with the app? according to mine I have two different cabins showing on the same page, I can't use it to either check in or log my credit card, and it does not show either what is included on the cruise or the trips I have booked. What is the point of it, it is just as bad as the web site (which keeps changing my wife's gender to Male) and there is no point trying to phone as nobody answers.

On 6/23/2021 at 9:15 AM, Teampayne2 said:

We're hopefully sailing from Southampton on 31st July and I'm really keen to make sure I get the correct insurance, I spoke to MSC who said any insurance which included covid cover would be fine. Can I ask any of you that have recently been on one of the staycation cruise, which insurance did you book please? TIA

You must show proof of covid cover plus vaccination status proof and passports.

https://www.msccruises.co.uk/health-and-safety-measures

Big yes for insurance, vaccination status proof and passports; even on staycation cruises as of 1/7/21

https://www.msccruises.co.uk/health-and-safety-measures

3 minutes ago, Satureyes said:

Actually I got the questionnaire - I ignored it and they sent it again!

I've sent the email - and they sent the 'within 28 days' but then I got another mail saying it's been passed onto guest relations. 

I dont think it's acceptable to say 'we didn't pay much so we should accept what it was'. I didn't book the cruise to 'perhaps' or 'maybe' have things. If there is a drop in standard in a winter cruise they should say - 'you may not go anywhere and may be late all the time, and you can't expect what others who pay twice as much get'

I understand the pilots not being available etc - but I am also pretty sure that the port knew we were coming many weeks ago, and I think it shows how little say or power P&O carry that they can't 'reserve' a pilot (or get us into another port). 

What they're actually doing is pulling the rug from under our feet, milking a lucrative school holiday market and going with the flow because customers are happy to accept the 'well it didn't cost much' trade off. 

Thanks for the reply, From start to end it felt like a budget cruise and we have sailed many times with both P&O and on Oceana, 7 days and only 2 production shows, the food in the MDR was as usual but OMG we only called in the buffet at lunchtime once and though I know it was half term but did they need to have school dinners, even saw one bloke get a handful of food and stuff it in his mouth on the way out. With all the virus issues no one seemed to bother about not using the hand gel in the buffet, though they did at the MDR. 

On 2/21/2020 at 9:13 PM, Harry Peterson said:

Anybody not being offered a partial refund might like to check out some of the comments relating to ongoing cruises towards the end of this thread:

 

 

Thanks for the information, we were on this cruise. Apart from the late start, changing Amsterdam for Rotterdam , missing Zeebruge in some of the calmest sees we have sailed in and having to change cabin because of the noise from the disco until past 3am  not to mention the toilet in constant siphoning mode until 1 am after being reported 3 times since it started in the afternoon. I would think that that these things may just creep into the significant bracket (just get my tongue out of my cheek). We have made a complaint but may have to wait 28 days for a reply. This is also the first time we have not had an email waiting to give feedback on the cruise, I wonder why. 

Just come back from Oceana, we had a top grade "HA" balcony nice midships. even though the disco in "La Club" is 2 floors below under the Winners bar they turn up the volume after 12 pm when the act in winners bar has ended. The bass sound can be heard very loud in the cabin and this continues till around 3.30. we asked the officer in reception to come and witness the noise and she agreed it was bad and said she would ask them to turn it down. This reduced the sound for a few minutes and then it was turned up again, this went on three times until we were given an identical cabin on the other side of the ship (after we had been told they have no free cabins but I said we would make a bed in reception). We moved into the new cabin next day (no assistance) and were told they had never had a problem with that cabin before, but with a bit of research on the net they have had lots of issues with not only C528 but also 2 cabins either side. So unless you go to the disco every night I would stay away from these cabins. 

Having been informed by P&O that there is a technical issue with luggage tags on the cruise personaliser being unprintable for some customers, I feel it may be of help if I shared the fix I have found instead of P&O option of getting to the port and trying to find someone who could give me some tags.

 I have this advice that should be of use to other customers experiencing the same issues. If you right click in the blank area of the PDF and select "copy", then open MS Paint and "paste" the image; it can then be cropped to correct size and printed. Hope this is of help to you. 

Hi, got tickets at last but there was a bug in the PDF for luggage tags that will not let me print them. system now showing unable to retrieve your data. 🤬