Jadn13

Exactly! I have never had an issue until this new booking, the manager even removed the selected cabin. I have 3 upcoming sailings all with pre selected cabins. The customer service is non existent as of late. I’m not surprised by the OP’s issue at all

Many, Many Issues. recently we had an issue and were told by a manager we aren’t allowed to select our cabin anymore. We have always done this in the past on dozens of casino cruises. It was actually the manager who removed the selected cabin for a 2024 cruise and told us we could only get a guarantee. The customer service is non existent and even though we always are targeted for the promotions when we call to book are treated like we are trying to scam them even with a postcard in hand. Frustrating.

Nothing seems consistent lately, it’s getting to be ridiculous. The casino dept needs help or a change because they are a mess lately.

Thanks everyone. I realize I get the money back I was just hoping to use the money that princess was already holding. Holland America is so much easier to work with and Princess has really been a struggle lately.

Hi All! Has anyone had issues using a Future Cruise Deposit for a casino offer? Just to be clear the Future Cruise Deposit you put down while on board for future cruises, Not FCC I just tried booking an offer using the money I already put down for a deposit and was told I needed to provide another form of payment. FCD were no longer being accepted for casino offers?! Seems strange to me since it is my money that Princess is already holding for well....FUTURE CRUISE DEPOSITS I was just curious if anyone else has run into this issue or if anyone has any written information that reflects this. Thanks! J