Hi Everyone. Back in January my hubs and I took a 7-day cruise out of Galveston on the Prima. All arrangements were made via NCL as this was a "free cruise" received via Encore casino, in Boston. NCL handled the flight and port transfer arrangements. We were scheduled to dock at 8am and our flight home was scheduled at 12:25pm. I didn't think that would be enough breathing room but whatever, NCL knows what they are doing, they do this all the time, or so I thought.
The ship docked early because of high winds and we were given the earliest departure time for people with checked luggage, time was 7:30am.
Well, I think NCL failed to realize how many people carried off their own luggage (they were allowed the first timeslot to exit the ship). We waited for our assigned tag color to be called and got in line. We entered the line around 830am (again, when we were called).
It took us close to 2 hours to get off the ship because of the line, that dang thing wound through the halls, in one side of the casino and out the other, it was insane!
If you ever sailed out of Galveston, you know that it's about an hour to the airport. Long story short, we missed checking our luggage, therefore also missed our flight, by THREE MINUTES!!
Delta was not able to get us on another flight until the following afternoon so we ended up getting a hotel for the night and begged our pet-sitter to stay another day.
I recently filed a claim with Aon (the insurance that NCL added to my reservation without asking-I thought it was a lucky break lol) and Aon said this: "Please provide written verification from Norwegian Cruise Line and/or the bus transfer company stating the duration and the circumstances surrounding the delay of your arrival at the airport causing you to miss your flight."
I contacted NCL guest services, via email, and informed them what I needed. According to the supervisor (I had to escalate), NCL Prima was in port early, people were lining up to exit ship at 630am, and they will do nothing, not even give me a letter explaining that there was a delay.
THEY made all the arrangements; I don't understand them. I'm just disgusted and I'm wondering if any of you nice people know where I can go from here?
I also have a TA scheduled with NCL in December that I'm seriously thinking about cancelling, do you guys know if I get my full deposit, and other payments I've made already, back?
