Missbollinger

This was on our most recent cruise, Spring break long weekend so we went summer dresses.  Girls and I are wearing Old Navy dresses, I actually was able to get a petite dress.

If you have a TA have the TA do it, otherwise call MSC, eventually they can put your address in there and it will stay.  Also they can send you your cruise docs by email.  Request it when you call.  Hope that helps!

Updating again.  I was contacted by phone by a gentleman named Jeffery, who was able to give us our photo package for both staterooms for the single stateroom price.  We may not get our massages but at this point I am just relieved that we know where we stand and just want to look forward to our vacation, this year has been a bit stressful and I need to destress before starting classes (I am a teacher and going back to school during the summer). 

On 4/28/2022 at 9:31 AM, Paphillyguy said:

I have posted on here a couple of times about my frustration in getting points for my December trip add to my account.   As a point of background my husband and I traveled on the Seashore in December.  It was a fantastic trip and we loved the ship.  We did have an issue at check in as they did not have our room keys or any information on us when we got to check in.  They said we were marked as no shows.  This was odd because I had checked in online and had all of the required paperwork and tickets from checking in online.  Luckily we were in the Yacht Club and after an hour we were on board and able to get in our room.  It did take a day to get everything sorted out.  

 

So, in Early January I realized that our points for our trip were never added.  I called and was told to email which I did several times over the next month and only received the automated message.  Then I saw on here someone recommended emailing every day which I started to do in mid march.  WE finally received a reply yesterday from my email on 4/26/22 the day prior.  Where all of the other emails went who knows.  Their response was "after a thorough review it is determined that no points are due as you were a NO SHOW for your cruise"  They went on to say since we did not sail, we do not get points.  I am not very irate.  I even explained in my original email that we had issues at the port.  They did no research.  They said if I had any issues to call.  Which I did and it was again the basic customer service who said they could not help me I would have to email.   

 

I loved the ship and the service on board but the land based customer service is absolutely horrid.  As most already know.

 

So I replied to the email with scans of the final bills we received on board and even the note from the concierge apologizing for the issues at embarkation. 

 

I know that missing points aren't the end of the world but it is now a matter of principal.    

If it helps, we only recently got our points from our August sailing and everyone that we can log in and see (audits) did anyway.  Not sure if the kiddos did but we are all Classic now which I assume means we did.  I made a lot of phone calls and sent a lot of emails and messages!

26 minutes ago, Morgsmom said:

Does that mean you are in 2 YC cabins instead of Aurea cabins?  If so you get the drinks packages.  

Yes, we were upgraded to two YC deluxe grand suites after seeking clarification, we do get the YC experience; it just doesn’t reflect it on our documents.

On 4/19/2022 at 10:48 PM, Missbollinger said:

In February I noticed our chosen stateroom had been cancelled and we were now a GTY Aurea.  Our original stateroom was the 2 bedroom suite (there are 6 in our party).  Today, I logged in and they have split our party up and now we are in 2 YC Grand Suite with a $900 balance due!  Mmmm, I don't think so.  I guess I will be on the phone with them tomorrow to put this straight.

So after waiting a few days I decided I was done waiting.  I called and they made the account whole again.  The only issue now is that our grandfathered Aurea perks such as the drinks package and massages are now gone from the second cabin, and instead of buying one photo package, I now have to purchase two.  I can’t say the two experiences I have had with MSC are at all stellar.

13 minutes ago, Two Wheels Only said:

 

Is it basically a YC upgrade for $150pp?

We lost all our grandfathered Aurea perks and kids sail free so not quite as simplistic as that.

11 minutes ago, Morgsmom said:

Well if they moved you to 2 YC Grand Suites (and waived the $900) I'd say take it and RUN!

IF they waive it!

3 hours ago, SloDown said:

any update on this?

MSC claims someone will reach out to me about it some time today 🤷🏻‍♀️

4 hours ago, JPR61 said:

What type of cabin had you booked. 

Aurea 2 bedroom Grand Suite

In February I noticed our chosen stateroom had been cancelled and we were now a GTY Aurea.  Our original stateroom was the 2 bedroom suite (there are 6 in our party).  Today, I logged in and they have split our party up and now we are in 2 YC Grand Suite with a $900 balance due!  Mmmm, I don't think so.  I guess I will be on the phone with them tomorrow to put this straight.

2 hours ago, mscdivina2016 said:

Call them every day otherwise you might end up screwed.

 

I am b2b on Seaview in March and I found out they switched me from Barbados to a February sailing out of a St Martin, Then after I went ballistic, they switched me back to March out of St. Martin a day earlier. I had airfare already.

 I was able to change my airline tickets but I lost the exit row seats and was not refunded the difference. 

I got upgraded from YC inside to YC deluxe for a B2b because the YC insides were already sold during the change to a February in error.

Good thing I caught it. I ended up with a fantastic deal.😁

That would be a logistical nightmare, my husband requested the time off already so if we’re not sailing when we are supposed to that would be problematic.

3 hours ago, Two Wheels Only said:

Being a party of 6 might help you in this case. You should have priority over smaller groups who may have booked a 2BR GS. There isn't always a logical solution when it comes to MSC but I hope that you get to keep what you originally booked.

 

The 2BR GS debacle was much worse when Seaside was being built (people were lead to believe that ALL of those GS were 2 BR) and some people didn't find out until they walked into their 1BR stateroom.

 

So far, my Seashore booking has not changed and I'm also sailing in June so thanks for the heads-up.

I did just call and stressed how if I end up not being in the same category and experience then I did not get what I paid for.  Let’s hope it doesn’t go pear shaped, we booked this trip to celebrate my youngest daughter’s birthday!

Ugh, well that's good to know.  Thanks!

We have a cruise on the Seashore in June '22 booked.  When we booked there were 2 cabins to choose from (Aurea 2 bedroom Grand Suite). We chose 11001.  We got an email last month but it didn't say what had changed (we hadn't changed anything) and I just checked online and now it's saying we do not have a cabin assigned!  Does this mean they oversold? reducing capacity? I mean where else are you going to put a family of 6?  We booked that cabin specifically because we wanted to be together.  

36 minutes ago, Cilosgirl said:

Is this information posted anywhere on their website. I have a March cruise booked and this will determine if we make our final payment mid Jan or postpone for the 3rd time☹️

This is the last communication we relieved, dated 12/07/2021

No limit, we had the premium package and were able to order 2 drinks at a time so only one of us had to go to the bar.  

There wasn’t actually an official formal night but we had fun dressing up for dinner and pictures.

I totally forgot to update.  I went dressy not formal due to how hellaciously hot it was.  

1 hour ago, Shippy said:

bummer,

   do not know why I am so paranoid of a false positive test.

I feel very secure with my vaccination and do not take unnecessary risks.

 It is just that we have waited so long for this cruise. It was booked with FCC from over a year ago.

 AND we have to fly cross country to get there.

 

thanks all for your replies

I think I read though if you are positive on the rapid, they will pull you aside for further testing and assessment, I am assuming a PCR/NAAT test.  I think they are aware of the false positive rates of these rapid tests.  

4 minutes ago, Shippy said:

Sorry I was not more clear'

We are fully vaccinated and live in the U.S.

If the day before the cruise we take a do it yourself antigen test  & bring the results, do we still need to take one at the Miami port.

I think maybe only people who are currently sailing from there now would know.

Yes.  Everyone is required to have the rapid test at the pier before embarkation regardless of vax status and if they have taken a previous negative antigen or PCR/NAAT test.

The goal posts have moved.. our 3pm tests on 8/3 will not meet the 72 hours before departure requirement (8/6 7pm) so now I have to reschedule and hopefully be able to get in!

2 hours ago, Até said:

Okay, I just noticed you specifically said antigen tests in your previous post.

CVS was a bit confusing when trying to figure out which test to do but the one we are doing is definitely a PCR/NAAT test.

The tests we are scheduled for are PCR tests, they’re not the rapid tests.  

Since I have yet to hear back from MSC, I went ahead and scheduled antigen testing for the whole family 4 Vaxed + 2 unvaxed (12 and under) on 8/3 boarding 8/6.  Making sure all our T's are crossed and all the i's are dotted!