ogredave

You think throwing away the cost of the cruise entirely is a choice. Must be nice. My last statement is in regards to the excursion operator who crashed their boat where there was no hurricane. Not even sure how you arrived at sailing through .. this is a Nassau excursion.

That sucks 😞 I know those Santorini reservations need to be scheduled way in advance. This cruise was actually attempt #3 or #4, I forget now. In one of the previous ones, it was out of Athens with a visit to Santorini too I think. For us, they handed us a letter as we walked into the port. The really upset people were the ones that came from Puerto Rico to Miami .. just to cruise right back to Puerto Rico.

This makes no sense. So what if it's a first world problem? Anyone who can afford a cruise is essentially in the same category - so they should just look the other way when they feel they were treated unfairly?

I literally mentioned it in the original post, yet I'm the one that can't read.

Thanks for giving it a bit more thought. It's not like I didn't try to use it. I literally have the tickets still. The terms stated before about the 'value' of the credits is usually meant to protect the cruise line if I don't choose to take an excursion with them. It's essentially not the 'spirit' of the terms to use it against the customer if the cruise line itself doesn't offer options to use the credit. This goes back to hiding behind T&Cs.

I promise you I was much friendlier on board than I am now 🙂 Like I mentioned in the original post, I tried working it out w/customer relations before posting this complaint.

I disagree, I feel it's factored into the cost. But I don't think we'll agree on this so it is what it is.

I just did but I put it in the edit instead, sport. If you think time at home is comparable to time on vacation, we'll never agree.

See $50 excursion credit lost.

I disagree on the awareness, but ok? NCL actually acknowledged that they did not respond about the excursion and apologized for it. But ok .. You do know you keep answering questions with questions, then complaining about responses, right? Regarding time - comparing time at home vs. time in a foreign country on vacation isn't even remotely the same.

I have a hard time listening to people that could not get past the port change and disregard the excursion issue. Who is not listening first? Coincidentally, NCL did the same - they did not even acknowledge the excursion issue until about the 4th response. The time is a big issue - it's in the middle of the day. How risky is it to go and book your own excursion with ~3 hours left?

It's called opportunity cost. And have you never heard time is money? It's nice that everyone here can afford to be so generous w/their time and money. Wish some of it came my way. Could you buy my saddle?

I'm really sorry to hear about the cancellation but I'd assume NCL gave you credits and you can use them later, so all is not lost. Nice that you were able to make something you enjoyed out of it.

Would you expect someone else to have more responses than the OP? Compensation is the only thing I can ask for - how could I get my time back?

I've said it multiple times already, something beyond the refund. At least the token $50 lost credit would have been something - something I technically paid for as part of my package. Compared to the cost of this vacation that's a drop in the bucket.

Excursion through NCL, thus, their partner. We got a refund but how does that make up for lost time and opportunity to do anything else? I even lost the $50 credit towards excursions - not like I could use that anywhere else. There were no NCL excursions after 1 PM.

The excursion is completely unacceptable to me. An alternative would have been to offer some credit back to make up for the lost time. Another person onboard who was complaining next to me at the front desk was asking for free drinks for the rest of the cruise (1 night). He didn't get that either. I also mentioned the $50 excursion credit before. At the very least they could have given that back as a token apology. Theoretically, the credits were factored into the cost of my cruise. It feels insulting to value my lost time (especially on vacation) at $0.

Have to agree, before this we were generally happy w/NCL. This is a big change for us and I was surprised at the low standards for customer satisfaction. I don't remember a worst vacation/cruise. This is it. The other's have been fine. Particularly enjoyed Europe and Alaska. Although we don't like Carnival's assigned dining (if they still do that anymore).

I fail to see the analogy here as we did book the excursion and I still have the tickets. Cruise was booked roughly 9 months in advance. I don't know why you think I'm the one making last minute changes. That would be NCL ..

We were trying to get off the ship to get in a little bit of time before the 1 PM excursion. We did that, but 20 minutes out of 2 -2.5 hours is substantial, until it was totally pointless altogether by the cancellation.

I agree, but out of the ports we got, it was the best one. It's not the greatest, but in terms of excursions it has like 3x the offerings of any other port. It's also a 20 min walk round trip just to get to Nassau from the ship, barring lines and security checks. Thus excursion.

How about being given a choice? There wasn't any hurricane in Nassau.

I acknowledged that they are within their rights to change ports as I mentioned T&C's twice. What I disagree with is the lack of notice and options. I find it odd that anyone would want to pay thousand/s as a couple/family and think this is an acceptable way of doing business. The excursion issue is totally within their control. There wasn't any hurricane in Nassau. That's a crappy partner and the customers ate the loss on NCL's behalf. That's not right. If my contractor picks someone who doesn't deliver on work done to my house and it causes delays or worse additional fees, then I expect them to find someone to finish the job or make up for it somehow. My opportunity cost shouldn't be worthless.

I forgot to mention - one of the benefits in our package was $50 excursion credit per port. That was also lost and they wouldn't even give us that. Feels so pathetically petty. We've primarily cruised NCL in the past decade. But it seems it's time to switch.

I've been holding off on posting this in hopes that NCL would somehow make it right, or even do something, but I guess my expectations were too high. TLDR - Our entire itinerary changed due to storm with 0 notice. Only found out at port during boarding. Nothing offered, no alternatives. Replacement ports not as desirable, then Norwegian's excursion partner literally crashed their boat in Nassau and our excursion got cancelled at 1 PM with a 4:30 PM all-aboard time. Again nothing offered, no alternatives. Out of the replacement ports, Nassau is the most valuable, and it was ruined. Realistically, what can you do when you find out at 1 PM? We weren't the only upset party complaining. Basically, it started off on the wrong foot. When you get to NCL check-in at the port, the first thing they did was hand you a completely new itinerary. I asked - there was no option to change, cancel, anything. At the front desk they literally told me they'd open a ticket and I'd have to work with the Miami office after the cruise. I understand it's within there T&C's, but this is just about the poorest way to handle it. Imagine if you had booked your own excursions - which I've done here in the past by coordinating with other forum members. That would have been a nightmare. Then the ports - George Town, Roatan, Harvest Caye, and Cozumel (4 different, non-US countries) were replaced with San Juan, St. Thomas, Road Town, and Nassau (2 non-US countries). We get to San Juan Puerto Rico at 5PM and leave at midnight. The attractions are all closed by the time you get off the boat! The forts are closed, you can't go in. Even NCL's own excursions end at 9:30 PM. Basically, this felt like filler/fluff. Next 2 ports - US Virgin Island (St. Thomas), British Virgin Island (Road Town). Well, I guess they're ok except they're almost the same as the other. At least by this point we've actually left the country we departed from. Nassau - this is a nice port, lots more excursions, Atlantis, etc. We got here late 10:20 AM instead of 10 AM, but our excursion was planned for 1 PM. We are outside on the dock at 1 PM when the excursion team tells us the excursion partner crashed their boat and is cancelling our excursion. There was a lot of disappointment and frustration, among many other emotions. At the point in time, there were no more excursions left. The staff apologized but there was nothing they could do. Multiple parties went to the front desk, etc. to complain. Nothing was done. Now we've come home and I've gone back and forth with guest relations. Basically response are sorry but we are within our rights to do this. I've told them multiple times. Sorry is not good enough. Customers are spending thousands and you want to hide behind T&Cs - that's not right. Vacations are supposed to be great memories. The sad thing is we like cruising, and if you look at our demographics and do some math .. well this will cost you more in the long run. This is literally the worst vacation we've ever had. Thanks Norwegian.